Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Warranties are those supplied by the equipment manufacturers. Generally cover parts and labor. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Warranty will not cover abuse or lack of maintenance. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We have coverage in the United States. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We warranty any work we preform. The equipment is covered by the original equipment manufacturer. * 51 What are your proposed exchange and return programs and policies? Special order items are not returnable and will not be exchanged. If a manufacture will take back an item they consider returnable, the return must have an RMA and be returned within 90 days in the original carton. All freight, restocking, damage plus a service fee will be deducted form the credit for equipment. * 52 Describe any service contract options for the items included in your proposal. We offer preventative maintenance contracts for refrigeration equipment in Texas. DFW, Houston, Beaumont and Austin. * 53 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days. To be considered for an open account, all new customers will be required to complete a New Customer Application and provide tax exemption certification if applicable. All applicants are subject to Strategic's Credit Terms and Policies and must meet criteria specified therein. Finance charges of 1/5% per month (18% APR) or the maximum rate that an applicant may lawfully contract to pay, whichever is less, on any payment Seller considers past due until collected. Accepted payment methods include check, ACH, wire transfer, credit card * 54 Describe any leasing or financing options available for use by educational or governmental entities. TriMark Strategic has developed business relationships with several reputable third-party leasing companies and can provide Sourcewell cus...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Axon warrants that its law enforcement hardware products which are manufactured by Axon are free from defects in workmanship and materials for a period of one (1) year from the date of receipt. Axon-manufactured accessories are covered under a limited ninety-day warranty from the date of receipt. Non-Axon manufactured accessories are covered under the manufacturer's warranty. There are extended warranties available as defined in the Axon Master Services and Purchasing Agreement (MSPA). NON-AXON MANUFACTURED PRODUCTS For some solutions we are authorized resellers of hardware (Cradlepoint routers for Axon Fleet, Axis cameras for Axon Interview, etc.). Products that we are authorized to resell abide by the manufacturer's warranty. Further details can be provided upon request. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Restrictions are outlined in our warranty, which has been included in the uploaded attachments . * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No, our warranties do not cover the expense of technicians' travel time or mileage to perform warranty repairs. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Axon will be available 24 hours/7 days per week by phone for emergency technical support for any system outage, and if mutually agreed upon by both parties, we can provide onsite support for local issues. If a site visit is deemed necessary due to an issue (i.e. access point failures or accidental cut wires) and not an Axon or Axon Evidence issue there may be a charge assessed to the agency. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Axon will troubleshoot third party devices to the best of our ability. If we are unable to resolve the issue and the devices require warranty service, this will be performed by the manufacturer. Axon solutions require minimal third-party hardware, limited primarily to commercial-off-the-shelf (COTS) computing devices such as routers, servers, and hard drives. Additionall...
Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. Th...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered by the manufacturer's standard warranties for all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conformin...
Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Yes, Xxxxxxx Corporation provides warranties to the original purchaser of a Sutphen apparatus. These warranties will provide parts and repairs to the Sutphen vehicle during the warranty period in accordance with the warranty documents attached. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, there are restrictions/limitations Sutphen warranty coverage. This includes, but is not necessarily limited to, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see the enclosed warranty documents for a full coverage explanation. * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for travel time to and from the customer to complete the warranty repairs. * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No, Sutphen has authorized dealers, service centers, and technicians that are able to work anywhere within the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and a factory technician will be authorized and travel to complete the required warranty repairs. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in the Sutphen warranty documents, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairs. * 50 What are your proposed exchange and return programs and policies? Parts and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety (90) days of the delivery date. Product must be returned...
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? We offer our customers an Unconditional 100% Satisfaction Guarantee on all of the products we sell. This is our promise so that should there be any issue with the product, we will do our best to resolve that problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with their product. If they are not satisfied, we will work with them to resolve the problem. Based on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement parts. With STEM Supplies, the customer will always be taken care of! * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty only stipulates that the products were used for their intended purpose. These do not include any minor cosmetic changes or wear and tear from normal use of the product, or misuse or abuse of the product. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers to get replacement parts and correct the problem, but there may be additional costs associated with those services. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Generally, most warranty repairs are most efficiently handled by the customer (missing parts, replacement parts, etc). For larger claims, we will work with the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenario. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA * 47 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee on what we sell. If a product we sold fails to perform as advertised when used as intended, we replace the product or refund the purchase price. In certain situations where it is more appropriate, we ...
Line Item Question Response. 48 Do your warranties cover all products, parts, and labor? As described by MSA's warranty terms and conditions, MSA's warranty is inclusive of parts and labor for products under warranty when repaired by MSA authorized entities. Complete warranty details are provided on the warranty link on the attached Link Reference document. * 49 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Products must be used according to the manuals, specification, and warranty terms and conditions to be eligible for warranty coverage. These terms and conditions can be found on the above-mentioned warranty link. * 50 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Authorized MSA repair and service entities compensation for warranty repair and service is inclusive of travel time and mileage. * 51 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? MSA's distributor and service model provides geographic coverage for the entire United States and Canada. MSA has factory service centers in the following locations throughout the US and Canada (Murrysville, PA, Chicago, IL, Houston, TX, Edmonton, AB, and Toronto, ON). In addition, many of our distributors are certified to repair MSA products, including in many cases mobile service capabilities for select MSA products including SCBA and portable instruments. This encompasses both standard repair work and warranty service. * 52 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MSA will pass on all 3rd party warranty coverages onto the Purchaser/Customer for any applicable components or accessories not manufactured by MSA. MSA will help to facilitate this warranty process between the customer and these 3rd parties. * 53 What are your proposed exchange and return programs and policies? MSA will accept the return of eligible items. The standard restocking fee is 15%. In some cases, this restocking fee could be more for items that need additional repackaging prior to restocking. The item must have shipped within the last 12 months. There are additional limitations on the return/exchange of...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? As a solutions provider, CDW•G does not manufacture products, however, all purchases made by Sourcewell Members, where applicable, include the manufacturer's standard warranty. Terms of warranty coverage can and do vary with each OEM purchase, and details for each product warranty are available through an account manager or online at xxx.xxxx.xxx. CDW•G does offer additional warranty coverage options for products whose standard warranty alone does not meet Sourcewell Members' needs. This includes extended IT warranties, data center maintenance, maintenance contracts, and custom support plans. We recommend Sourcewell Members work with their account manager to determine the best option to determine the best additional warranty solution for their purchases. In instances where a Sourcewell member may have multiple warranties – which may have different lengths of time and different end dates – from multiple OEMs, CDW•G can offer Maintenance Contracts to simplify warranty coverage. Maintenance Contracts are easily manageable service contracts that cover all IT equipment, regardless of manufacturer, with just one expiration date and a single point of contact for repairs. This contract can also be prorated as you add or delete equipment. Benefits of a Maintenance Contract include: Easy to manage equipment coverage A single point of contact for repair service Multiple response times available on the same contract Flexibility to add or remove equipment as needed Parts and labor included Multiple contracts consolidated Annual or multi-year contact options * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Not only does CDW•G not impose usage restrictions or other limitations on our warranty services, we enhance coverage options for Sourcewell Members through our available warranty extensions and uplifts. While customers often choose the standard OEM warranty for their purchase, in instances where it is not sufficient, we offer competitive solutions to augment the warranty, minimizing risk and ensuring ongoing performance. Solutions included in our portfolio to support Sourcewell Members include: Warranty extensions and upgrades Post warranty support Accidental damage protection Maintenance Contracts Post-sale technical support Product and certification training Onsite repair Help desk services As part of our commitment to supporting Sourcewell Members throu...
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening again. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairs. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. we can provide service coverage throughout the U.S and Canada. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied with our equipment at time of purchase that was part of the sale (meaning they paid for it in the initial acquisition price) will be covered by our warranty and we will take it up with the supplier, if necessary. Any items added to the vehicle without our knowledge or approval will not be covered. *
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? Yes. * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, other than Commercial or Residential use. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. Warranty service is provided in both the United States and Canada. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Warranty coverage is bumper to bumper excluding the engine manufacturer. Ariens Company has a solid working relationship with engine suppliers and will assist as necessary. * 47 What are your proposed exchange and return programs and policies? No exchange or return policy. If a customer is unhappy with purchase or experiencing issues, Ariens Company will work with customer towards a fair and reasonable resolution. * 48 Describe any service contract options for the items included in your proposal. Ariens Company does not provide service contracts. Agencies are encouraged to review service contracts with their local dealer. * 49 What are your payment terms (e.g., net 10, net 30)? 2% 10, NET 30 * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes. Ariens Company has partnered with several leasing and financing companies specializing in schools and government entities. The following are the companies Ariens Company has partnered with: NCL Government Capital, New Equipment Leasing, Lanco Financial, Advance Accepteance, Sheffield and TD Bank. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. All orders are submitted directly to Xxxxx Xxxxxxx, Government Sales Representative, via e-...
