Callback Response. Failure by Contractor to successfully complete a service will result in a Callback, as defined in Section 1.13. The TFC Contract Administrator will contact the Contractor and notify them of the Callback Contractor shall respond to a Callback during normal working hours, as defined in Section 1.01. (j) of this Contract, and also during any overtime hours. All calls shall be answered on-site in thirty (30) minutes or less during regular working hours and not more than sixty (60) outside of regular working hours. If a call is not answered in the specified time, TFC may engage a third party to answer the call and charge the cost of the repairs to Contractor.
Appears in 1 contract
Samples: Service Contract
