Common use of CANCELLATION/NO SHOW POLICY Clause in Contracts

CANCELLATION/NO SHOW POLICY. (a) For more than 48 business hours (two full calendar days) notice of cancellation neither party shall be penalized for cancellation. (b) For less than 48 business hours (two full calendar days) notice of cancellation, if canceled by Purchaser, interpreter will be authorized to bill the flat hourly rate for interpreter encounters (the “Hourly Service Rate”) or the flat minute rate (the “Minute Service Rate”) for the first two hours of scheduled time only. The Hourly Service Rate and the Minute Service Rate shall include the costs of proposal preparation, servicing of accounts, all contractual requirements and No Shows by interpreters. (c) For less than 48 business hours (two full calendar days) notice of cancellation, if canceled by Contractor/interpreter, it shall be the responsibility of Contractor/interpreter to find a replacement interpreter. If a replacement interpreter cannot be found, then the Contractor/interpreter shall be assessed a fee of 2% of their quoted rate. (d) If requesting Purchaser fails to cancel for their Client resulting in a No-Show, interpreter will be authorized to bill the Hourly Service Rate for the first two hours of scheduled time only. (e) If Contractor/interpreter No-Shows an appointment, they will be assessed a fee of 2% of their quoted rate. (f) In the case of an interpreter No-Show for an appointment, Contractor shall refrain from selecting the No-Show interpreter on future Services requests under this contract for the next 90 days. It shall be the responsibility of the Contractor to track interpreter No-Shows and keep an updated list of temporary restrictions. 7. Key Performance Indicators. Contractor shall use commercially reasonable efforts to meet the applicable Key Performance Indicators (KPI or KPI Requirement) outlined below to comply with the Contract. Each KPI contains an associated metric (KPI Metric) to designate acceptable Contract compliance with the KPI. In the event that Contractor fails to meet a KPI Metric, Enterprise Services shall notify Contractor in writing. Such notification shall summarize the issue and set forth a Performance Improvement Plan (PIP) that outlines the corrective actions required by Contractor to remedy such failure and timely achieve the KPI Metric. In the event that Contractor fails to timely achieve the KPI Metric as set forth in the PIP, Enterprise Services, in its discretion, may terminate this Contract. 8. Contractor’s Utilization of Interpreters for Interpreter Services. Contractor shall provide Interpreter Services through interpreters.

CANCELLATION/NO SHOW POLICY. (a) 7.1. For more than 48 business hours (two full calendar days) notice of cancellation neither party shall be penalized for cancellation. (b) 7.2. For less than 48 business hours (two full calendar days) notice of cancellation, if canceled by Purchaser, interpreter will be authorized to bill the flat hourly rate for interpreter encounters (the “Hourly Service Rate”) Rate or the flat minute rate (the “Minute Service Rate”) Rate for the first two hours of scheduled time only. The Hourly Service Rate and the Minute Service Rate shall include the costs of proposal preparation, servicing of accounts, all contractual requirements and No Shows by interpreters. (c) 7.3. For less than 48 business hours (two full calendar days) notice of cancellation, if canceled by Contractor/interpreter, it shall be the responsibility of Contractor/interpreter to find a replacement interpreter. If a replacement interpreter cannot be found, then the Contractor/interpreter shall be assessed a fee of 2% of their quoted rate. (d) 7.4. If requesting Purchaser fails to cancel for their Client resulting in a No-Show, interpreter will be authorized to bill the Hourly Service Rate for the first two hours of scheduled time only. (e) 7.5. If Contractor/interpreter No-Shows an appointment, they will be assessed a fee of 2% of their quoted rate. (f) 7.6. In the case of an interpreter No-Show for an appointment, Contractor shall refrain from selecting the No-Show interpreter on future Services requests under this contract for the next 90 days. It shall be the responsibility of the Contractor to track interpreter No-Shows and keep an updated list of temporary restrictions. 7. Key Performance Indicators. Contractor shall use commercially reasonable efforts to meet the applicable Key Performance Indicators (KPI or KPI Requirement) outlined below to comply with the Contract. Each KPI contains an associated metric (KPI Metric) to designate acceptable Contract compliance with the KPI. In the event that Contractor fails to meet a KPI Metric, Enterprise Services shall notify Contractor in writing. Such notification shall summarize the issue and set forth a Performance Improvement Plan (PIP) that outlines the corrective actions required by Contractor to remedy such failure and timely achieve the KPI Metric. In the event that Contractor fails to timely achieve the KPI Metric as set forth in the PIP, Enterprise Services, in its discretion, may terminate this Contract. 8. Contractor’s Utilization of Interpreters for Interpreter Services. Contractor shall provide Interpreter Services through interpreters.Prescheduled Standard All $0.58 Per Minute Prescheduled Rush $0.58 Per Minute On Demand $0.58 Per Minute Prescheduled Standard All $0.83 Per Minute Prescheduled Rush $0.83 Per Minute On Demand $0.83 Per Minute Prescheduled Standard All $1.26 Per Minute Prescheduled Rush $1.26 Per Minute On Demand $1.26 Per Minute Prescheduled Standard All $1.80 Per Minute Prescheduled Rush $1.80 Per Minute On Demand $1.80 Per Minute Prescheduled Standard All $50.27 Per Hour Prescheduled Rush $50.27 Per Hour On Demand $50.27 Per Hour Prescheduled Standard All $71.82 Per Hour Prescheduled Rush $71.82 Per Hour On Demand $71.82 Per Hour

CANCELLATION/NO SHOW POLICY. (a) 6.1. For more than 48 business hours (two full calendar days) notice of cancellation neither party shall be penalized for cancellation. (b) 6.2. For less than 48 business hours (two full calendar days) notice of cancellation, if canceled by Purchaser, interpreter will be authorized to bill the flat hourly rate for interpreter encounters (the “Hourly Service Rate”) Rate or the flat minute rate (the “Minute Service Rate”) Rate for the first two hours of scheduled time only. The Hourly Service Rate and the Minute Service Rate shall include the costs of proposal preparation, servicing of accounts, all contractual requirements and No Shows by interpreters. (c) 6.3. For less than 48 business hours (two full calendar days) notice of cancellation, if canceled by Contractor/interpreter, it shall be the responsibility of Contractor/interpreter to find a replacement interpreter. If a replacement interpreter cannot be found, then the Contractor/interpreter shall be assessed a fee of 2% of their quoted rate. (d) 6.4. If requesting Purchaser fails to cancel for their Client resulting in a No-Show, interpreter will be authorized to bill the Hourly Service Rate for the first two hours of scheduled time only. (e) 6.5. If Contractor/interpreter No-Shows an appointment, they will be assessed a fee of 2% of their quoted rate. (f) 6.6. In the case of an interpreter No-Show for an appointment, Contractor shall refrain from selecting the No-Show interpreter on future Services requests under this contract for the next 90 days. It shall be the responsibility of the Contractor to track interpreter No-Shows and keep an updated list of temporary restrictions. 7. Key Performance Indicators. Contractor shall use commercially reasonable efforts to meet the applicable Key Performance Indicators (KPI or KPI Requirement) outlined below to comply with the Contract. Each KPI contains an associated metric (KPI Metric) to designate acceptable Contract compliance with the KPI. In the event that Contractor fails to meet a KPI Metric, Enterprise Services shall notify Contractor in writing. Such notification shall summarize the issue and set forth a Performance Improvement Plan (PIP) that outlines the corrective actions required by Contractor to remedy such failure and timely achieve the KPI Metric. In the event that Contractor fails to timely achieve the KPI Metric as set forth in the PIP, Enterprise Services, in its discretion, may terminate this Contract. 8. Contractor’s Utilization of Interpreters for Interpreter Services. Contractor shall provide Interpreter Services through interpreters.Prescheduled Standard All $0.44 Per Minute Prescheduled Rush $0.44 Per Minute On Demand $0.44 Per Minute Prescheduled Standard All $0.53 Per Minute Prescheduled Rush $0.57 Per Minute On Demand $0.57 Per Minute Prescheduled Standard All $0.70 Per Minute Prescheduled Rush $0.80 Per Minute On Demand $0.80 Per Minute Prescheduled Standard All $0.80 Per Minute Prescheduled Rush $0.90 Per Minute On Demand $0.90 Per Minute