Common use of Card Not Present Charges Clause in Contracts

Card Not Present Charges. (i) For Card Not Present Charges, you must: • create a Charge Record as described in paragraph 1.a above, including an indicator that the transaction is Card Not Present; • obtain the Cardmember’s name as it appears on the Card, the Card account number and expiry date, the Cardmember’s billing address, and the delivery address; • obtain Authorisation; • if the order is to be shipped or delivered more than seven (7) days after the original Authorisation, obtain a new Authorisation before shipping or delivering the order; and • immediately notify the Cardmember if the transaction is declined. (ii) If the goods are to be collected by the Cardmember, the Card must be presented by the Cardmember upon collection and you should treat the transaction as an In Person Charge and comply with paragraphs 1.b to 1.e above. (iii) For Card Not Present Charges where goods are to be collected from a designated store you must establish a process to ensure that the goods are collected by the Cardmember who placed the order, or by an authorised third party designated by the Cardmember at the time of placing the order. (iv) We have Chargeback rights for any Card Not Present Charge that the Cardmember denies making or authorising. We will not exercise our Chargeback rights for such Charges based solely upon a Cardmember claim that he or she did not receive the disputed goods if you have verified with us that the address to which the goods were shipped is the Cardmember’s billing address and obtained a receipt signed by an authorised signer verifying the delivery of the goods to such address.