General Support Offering. Customer shall designate one primary contact who has Snowflake administrator privileges and up to the number of additional contacts permitted for the Support Level then-currently procured by Customer as described in Table 4 (“Customer Contacts”). Snowflake shall provide English-speaking remote assistance to Customer Contacts for questions or issues arising from any Errors, as further described in this Policy, including troubleshooting, diagnosis, and recommendations for potential workarounds for the duration of Customer’s subscription to the applicable Service. Snowflake shall also provide the specific entitlements for the corresponding Support Level procured by Customer as further described in this Policy and the tables below.
General Support Offering. Apollo will provide Customer with email and online support, Monday through Friday, from 8:00 a.m. to 6:00 p.m. Pacific Time, excluding designated Apollo company holidays (“Business Hours”). Customer may only designate Users as support contacts (“Customer Contacts”). Apollo shall provide English-speaking remote assistance to Customer Contacts for questions or issues arising from any Errors, as further described in this Policy, including troubleshooting, diagnosis, and recommendations for potential workarounds for the duration of Customer’s subscription to the applicable Service.
General Support Offering. Customer shall designate one primary contact who has Joinder administrator privileges and up to the number of additional contacts permitted for the Support Level then-currently procured by Customer as described in Table 4 (“Customer Contacts”). Joinder shall provide English-speaking remote assistance to Customer Contacts for questions or issues arising from any Errors, as further described in this Policy, including troubleshooting, diagnosis, and recommendations for potential workarounds for the duration of Customer’s subscription to the applicable Service. Joinder shall also provide the specific entitlements for the corresponding Support Level procured by Customer as further described in this Policy and the tables below.
General Support Offering. Customer shall designate one primary contact who will have administrator privileges and may designate additional contacts up to the number permitted for the Support Level then-currently procured by Customer as described in Table 4 (“Customer Contacts”). Snowflake shall provide English-speaking remote assistance to Customer Contacts for questions or issues arising from any Error, as further described in this Policy, including troubleshooting, diagnosis, and recommendations for potential workarounds for the duration of Customer’s subscription to the applicable Service. Snowflake shall also provide the specific entitlements for the corresponding Support Level procured by Customer as further described in this Policy and the tables below. Details for Priority Support are described in the Priority Support Services Description at xxxxx://xxx.xxxxxxxxx.xxx/legal, which is incorporated herein by this reference.
General Support Offering. Customer shall designate one primary contact who will have administrator privileges and may designate additional contacts (“Customer Contacts”). Snowflake shall provide English-speaking remote assistance to Customer Contacts for questions or issues arising from any Error, as further described in this Policy, including troubleshooting, diagnosis, and recommendations for potential workarounds for the duration of Customer’s subscription to the applicable Service. Snowflake shall also provide the specific entitlements for the corresponding Support Level procured by Customer as further described in this Policy and the tables below. Details for Priority Support are described in the Priority Support Services Description at xxxxx://xxx.xxxxxxxxx.xxx/legal, which is incorporated herein by this reference.
General Support Offering. Virtana will provide Customer with email and online support, Monday through Friday, from 5:00 a.m. to 5:00 p.m. Pacific Time (United States), excluding designated Virtana company holidays (“Business Hours”). Customer may only designate Users as support contacts (“Customer Contacts”). Virtana shall provide English-speaking remote assistance to Customer Contacts for questions or issues arising from any Errors, as further described in this Policy, including troubleshooting, diagnosis, and recommendations for potential workarounds for the duration of Customer’s subscription to the applicable Service.
