Contacting Snowflake Support. Customer Contacts may contact Snowflake Support by; (a) submitting a support request to the Snowflake webpage hosting the community forums and support portal located at support @xxxxxxxxx.xxx (or such successor URL as may be designated by Snowflake) (such website, the “Snowflake Lodge”) and designating the appropriate severity level according to Table 1 below, (b) submitting the support request to support @xxxxxxxxx.xxx if Customer Contacts cannot access the Snowflake Lodge, or (c) if applicable to Customer’s Support Level, and in the event Customer Contacts cannot access Snowflake Lodge or email, they may contact Snowflake Support by phone at the intake phone number identified in the Snowflake Lodge solely for purposes of having the support request submitted on their behalf (collectively, a “Support Case”). All Customer Contacts must be reasonably trained in the use and functionality of the Service and the Snowflake Documentation and shall use reasonable diligence to ensure a perceived Error is not an issue with Customer equipment, software, or internet connectivity.
Contacting Snowflake Support. Customer Contacts may contact Snowflake Support by: (a) submitting a support request to the Snowflake webpage hosting the community forums and support portal located at xxxxx://xxxxxxxxx.xxxxxxxxx.xxx (or such successor URL as may be designated by Snowflake) (such website, the “Snowflake Community”) and designating the appropriate severity level according to Table 1 below, (b) submitting a support request in the web interface as described in the Documentation, (c) submitting the support request to xxxxxxx@xxxxxxxxx.xxx if Customer Contacts cannot access the Snowflake Community, or (d) in the event Customer Contacts cannot access Snowflake Community or email, they may contact Snowflake Support by phone at the intake phone number identified in the Snowflake Community solely for purposes of having the support request submitted on their behalf (each a “Support Case”). All Customer Contacts must be reasonably trained in the use and functionality of the Service and the Snowflake Documentation and shall use reasonable diligence to ensure a perceived Error is not an issue with Customer equipment, software, or internet connectivity.
