Contacting Snowflake Support Sample Clauses
The 'Contacting Snowflake Support' clause defines the procedures and requirements for customers to reach out to Snowflake's technical support team. It typically outlines the available channels for communication, such as email, web portal, or phone, and may specify the information customers need to provide when submitting a support request, like account details or a description of the issue. This clause ensures that customers know how to efficiently access assistance, thereby facilitating timely resolution of technical problems and maintaining smooth operation of Snowflake services.
Contacting Snowflake Support. Customer Contacts may contact Snowflake Support by; (a) submitting a support request to the Snowflake webpage hosting the community forums and support portal located at support @▇▇▇▇▇▇▇▇▇.▇▇▇ (or such successor URL as may be designated by Snowflake) (such website, the “Snowflake Lodge”) and designating the appropriate severity level according to Table 1 below, (b) submitting the support request to support @▇▇▇▇▇▇▇▇▇.▇▇▇ if Customer Contacts cannot access the Snowflake Lodge, or (c) if applicable to Customer’s Support Level, and in the event Customer Contacts cannot access Snowflake Lodge or email, they may contact Snowflake Support by phone at the intake phone number identified in the Snowflake Lodge solely for purposes of having the support request submitted on their behalf (collectively, a “Support Case”). All Customer Contacts must be reasonably trained in the use and functionality of the Service and the Snowflake Documentation and shall use reasonable diligence to ensure a perceived Error is not an issue with Customer equipment, software, or internet connectivity.