Common use of Catastrophe Deployment Exercise Clause in Contracts

Catastrophe Deployment Exercise. As requested by Citizens, Vendor shall participate in catastrophe deployment exercise(s) conducted by Citizens to validate the Vendor’s ability to perform the Services in response to a Catastrophe Deployment, (a “Catastrophe Deployment Exercise”). Vendor will not be required to perform a Catastrophe Deployment Exercise more than once annually. The key objectives of the exercises will be as follows: 3.2.5.1. confirm Vendor’s ability to effectively deploy and train Adjusters to perform the Services in accordance with contractual requirements; 3.2.5.2. confirm Vendor’s ability to establish all necessary workflows for receiving, processing, and returning work assignments through Xactanalysis; and, 3.2.5.3. evaluate overall performance of Vendor through the exercise. For each Catastrophe Deployment Exercise, Citizens may require that Vendor perform Completed Packages for up to five hundred (500) assigned claims within five (5) days. Preparation of the Completed Packages may involve calls with simulated policyholders; however, the Completed Packages will not involve the adjustment of open claims or contact with policyholders. The Completed Packages must be provided by Vendor in accordance with all requirements under this Agreement except as otherwise directed by Citizens in writing. Citizens will provide Vendor seventy-two (72) hours’ notice of the required Catastrophe Deployment Exercise. The notice will identify the volume of claims that will be provided.