Common use of CHARGEBACK POLICY Clause in Contracts

CHARGEBACK POLICY. 31.1. The Client shall have the right to file a complaint for a belief that a fraudulent transaction was committed. The Company shall then conduct an investigation to determine whether the alleged transaction was fraudulent. The Client acknowledges that the Company reserves the right to charge the Client a ³ US D research fee´in order to conclude the investigation. 31.2. The Company will not accept any form of fraud including but not limited to credit card fraud. The Company shall conduct full investigations and pursue all the losses it might incur under the law. The Company will conduct court proceedings and will claim any losses incurred covering all business, legal fees, research costs, human resource and loss of income. 31.3. The Company maintains systems which monitor fraudulent activities. Any transactions detected are immediately cancelled along with any orders associated with the transaction. The Company maintains a database of black listed users which are banned from trading. 31.4. The Company shall regard any chargeback as fraudulent if the Client fails and/or neglects to assist the Company in resolving any issues associated with a specific deposit. All unnecessary chargebacks produce unnecessary costs for the Company and therefore the Company shall take the following measures: (a) When the Company detects suspicious activity regarding a deposit the respective deposit will be placed as µ3HQ¶GaLndQfrJaud detection checks will be performed during this time. Access to the Client¶Vaccount will be temporarily prohibited in order to reduce the Client¶Vexposure to risk. (b) All reviews are generally completed within four (4) to six (6) hours; however, deposits posing a potentially higher risk of fraud might require more time as more extensive fraud detection checks will be performed by the Compliance Department of the Company. As a back-up precaution, the Company may also make direct contact with the Client. The deposit will be immediately cancelled and the funds will be refunded to the credit card in the case that the deposit is determined to be high-risk or does not comply with our Fraud and Security policies. The Company reserves the right to close any and/or all Client accounts with the Company. Any active orders will be cancelled immediately if associated with the same fraudulent credit card and/ or account. (c) Unsuccessful chargebacks shall receive a total fee of 300 USD i.e. the 150 USD research fee and an additional 150 USD administrative processing fee¶ ZKLFK must be reimbursed to the Company. Under the terms and conditions of this Agreement, the Client hereby agrees and gives permission to the Company to proceed with any charges on the Client¶Vcredit card; if these charges are in anyway disputed, the Company reserves the right to take any legal action necessary in order to recover any losses associated with these claims. (d) Inconclusive chargebacks made against the Company will be passed to a third- party agency for collection and the appropriate credit bureaus will be informed of the actions of the Client. The Client faces a risk of his credit rating being affected for a minimum period of 7 (seven) years. In these circumstances the Company shall not negotiate a settlement of the debt and shall request a full payment. The Company will inform the local Police Department where the Client is resident and shall request all necessary actions to be taken under the applicable law of the country of residence of the Client. The Company reserves the right to block online trading facility of the Client and terminate hisaccount without prior notice. The Client acknowledges that in such circumstances any profits or revenues may be seized and the Company reserves the right to inform any third party. The Company is continuously developing tools to monitor any fraudulent activity. The Company shall deal with cases of fraudulent activity as it thinks fit and the decisions taken shall be final, non-negotiable and irreversible. (e) The Company reserves the right to deduct the disputed amount until any form of investigation conducted by the Company is completed. 31.5. Due to the high risks entailed with the crime of fraud the Company considers that more serious measures shall be taken. All IP addresses are closely monitored by the Company and any fraudulent chargebacks will be fully investigated and appropriate measures shall be taken.

Appears in 2 contracts

Samples: Account Opening Agreement, Account Opening Agreement

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CHARGEBACK POLICY. 31.132.1. The Client shall have the right to file a complaint for a belief that a fraudulent transaction was committed. The Company shall then conduct an investigation to determine whether the alleged transaction was fraudulent. The Client acknowledges that the Company reserves the right to charge the Client a ³ US D “150 USD research fee´in fee” in order to conclude the investigation. 31.232.2. The Company will not accept any form of fraud including but not limited to credit card fraud. The Company shall conduct full investigations and pursue all the losses it might incur under the law. The Company will conduct court proceedings and will claim any losses incurred covering all business, legal fees, research costs, human resource and loss of income. 31.332.3. The Company maintains systems which monitor fraudulent activities. Any transactions detected are immediately cancelled along with any orders associated with the transaction. The Company maintains a database of black listed users which are banned from trading. 31.432.4. The Company shall regard any chargeback as fraudulent if the Client fails and/or neglects to assist the Company in resolving any issues associated with a specific deposit. All unnecessary chargebacks produce unnecessary costs for the Company and therefore the Company shall take the following measures: (a) When the Company detects suspicious activity regarding a deposit the respective deposit will be placed as µ3HQ¶GaLndQfrJaud ‘Pending’ and fraud detection checks will be performed during this time. Access to the Client¶Vaccount Client’s account will be temporarily prohibited in order to reduce the Client¶Vexposure Client’s exposure to risk. (b) All reviews are generally completed within four (4) to six (6) hours; however, deposits posing a potentially higher risk of fraud might require more time as more extensive fraud detection checks will be performed by the Compliance Department of the Company. As a back-up precaution, the Company may also make direct contact with the Client. The deposit will be immediately cancelled and the funds will be refunded to the credit card in the case that the deposit is determined to be high-risk or does not comply with our Fraud and Security policies. The Company reserves the right to close any and/or all Client accounts with the Company. Any active orders will be cancelled immediately if associated with the same fraudulent credit card and/ or account. (c) Unsuccessful chargebacks shall receive a total fee of 300 USD i.e. the 150 USD research fee and an additional 150 USD administrative processing fee¶ ZKLFK fee’ which must be reimbursed to the Company. Under the terms and conditions of this Agreement, the Client hereby agrees and gives permission to the Company to proceed with any charges on the Client¶Vcredit Client’s credit card; if these charges are in anyway disputed, the Company reserves the right to take any legal action necessary in order to recover any losses associated with these claims. (d) Inconclusive chargebacks made against the Company will be passed to a third- third-party agency for collection and the appropriate credit bureaus will be informed of the actions of the Client. The Client faces a risk of his credit rating being affected for a minimum period of 7 (seven) years. In these circumstances the Company shall not negotiate a settlement of the debt and shall request a full payment. The Company will inform the local Police Department where the Client is resident and shall request all necessary actions to be taken under the applicable law of the country of residence of the Client. The Company reserves the right to block online trading facility of the Client and terminate hisaccount without prior notice. The Client acknowledges that in such circumstances any profits or revenues may be seized and the Company reserves the right to inform any third party. The Company is continuously developing tools to monitor any fraudulent activity. The Company shall deal with cases of fraudulent activity as it thinks fit and the decisions taken shall be final, non-negotiable and irreversible. (e) The Company reserves the right to deduct the disputed amount until any form of investigation conducted by the Company is completed. 31.532.5. Due to the high risks entailed with the crime of fraud the Company considers that more serious measures shall be taken. All IP addresses are closely monitored by the Company and any fraudulent chargebacks will be fully investigated and appropriate measures shall be taken.

Appears in 2 contracts

Samples: Account Opening Agreement, Account Opening Agreement

CHARGEBACK POLICY. 31.131. 1 The Client shall have the right to file a complaint for a belief believing that a fraudulent transaction was committed. The Company shall then conduct an investigation investigate to determine whether the alleged transaction was fraudulent. The Client acknowledges that the Company reserves the right to charge the Client a ³ US D “150 USD research fee´in order fee” to conclude the investigation. 31.231. 2 The Company will not accept any form of fraud fraud, including but not limited to credit card fraud. The Company shall conduct full complete investigations and pursue all the losses it might incur under the law. The Company will conduct court proceedings and will claim any losses incurred incurred, covering all business, legal fees, research costs, human resource resources and loss of income. 31.331. 3 The Company maintains systems which monitor fraudulent activities. Any transactions detected are immediately cancelled cancelled, along with any orders associated with the transaction. The Company maintains a database of black listed blacklisted users which who are banned from trading. 31.431. 4 The Company shall regard any chargeback as fraudulent if the Client fails and/or neglects to assist the Company in resolving any issues associated with a specific deposit. All unnecessary chargebacks produce unnecessary costs for the Company Company, and therefore the Company shall take the following measures: (a) When the Company detects suspicious activity regarding a deposit deposit, the respective deposit will be placed as µ3HQ¶GaLndQfrJaud 'Pending', and fraud detection checks will be performed during this time. Access to the Client¶Vaccount Client's account will be temporarily prohibited in order to reduce the Client¶Vexposure Client's exposure to risk. (b) All reviews are generally completed within four (44(four) to six (66(six) hours; however, deposits posing a potentially higher risk of fraud might require more time as more extensive fraud detection checks will be performed by the Compliance Department of the CompanyCompany will perform more extensive fraud detection checks. As a back-up precaution, the The Company may also make direct contact with the ClientClient as a backup precaution. The deposit will be immediately cancelled cancelled, and the funds will be refunded to the credit card in the case that if the deposit is determined to be high-risk or does not comply with our Fraud and Security policies. The Company reserves the right to close any and/or all Client accounts with the Company. Any active orders will be cancelled immediately if associated with the same fraudulent credit card and/ or account. (c) Unsuccessful chargebacks shall receive a total fee of 300 USD i.e. USD, i.e., the 150 USD research fee and an additional 150 USD administrative processing fee¶ ZKLFK fee which must be reimbursed to the Company. Under the terms and conditions of this Agreement, the Client hereby at this moment agrees and gives permission to the Company to proceed with any charges on the Client¶Vcredit Client's credit card; if these charges are in anyway any way disputed, the Company reserves the right to take any legal action necessary in order to recover any losses associated with these claims. (d) Inconclusive chargebacks made against the Company will be passed to a third- third-party agency for collection collection, and the appropriate credit bureaus will be informed of the actions of the Client. The Client faces a risk of his credit rating being affected for a minimum period of 7 (seven) years. In these circumstances circumstances, the Company shall not negotiate a settlement of the debt and shall request a full payment. The Company will inform the local Police Department where the Client is resident and shall request all necessary actions to be taken under the applicable law of the Client's country of residence of the Clientresidence. The Company reserves the right to block the online trading facility of the Client and terminate hisaccount his account without prior notice. The Client acknowledges that in such circumstances circumstances, any profits or revenues may be seized seized, and the Company reserves the right to inform any third party. The Company is continuously developing tools to monitor any fraudulent activity. The Company shall deal with cases of fraudulent activity as it thinks fit fit, and the decisions taken shall be final, non-negotiable and irreversible. (e) The Company reserves the right to deduct the disputed amount until any form of an investigation conducted by the Company is completed. 31.531. 5 Due to the high risks entailed with the crime of fraud crime, the Company considers that more serious severe measures shall be taken. All The Company closely monitors all IP addresses are closely monitored by the Company addresses, and any fraudulent chargebacks will be fully investigated thoroughly investigated, and appropriate measures efforts shall be taken.

Appears in 1 contract

Samples: Account Opening Agreement

CHARGEBACK POLICY. 31.1. 31.1 The Client shall have the right to file a complaint for a belief believing that a fraudulent transaction was committed. The Company shall then conduct an investigation investigate to determine whether the alleged transaction was fraudulent. The Client acknowledges that the Company reserves the right to charge the Client a ³ US D “150 USD research fee´in order fee” to conclude the investigation. 31.2. 31.2 The Company will not accept any form of fraud fraud, including but not limited to credit card fraud. The Company shall conduct full complete investigations and pursue all the losses it might incur under the law. The Company will conduct court proceedings and will claim any losses incurred incurred, covering all business, legal fees, research costs, human resource resources and loss of income. 31.3. 31.3 The Company maintains systems which monitor fraudulent activities. Any transactions detected are immediately cancelled cancelled, along with any orders associated with the transaction. The Company maintains a database of black listed blacklisted users which who are banned from trading. 31.4. 31.4 The Company shall regard any chargeback as fraudulent if the Client fails and/or neglects to assist the Company in resolving any issues associated with a specific deposit. All unnecessary chargebacks produce unnecessary costs for the Company Company, and therefore the Company shall take the following measures: (a) When the Company detects suspicious activity regarding a deposit deposit, the respective deposit will be placed as µ3HQ¶GaLndQfrJaud 'Pending', and fraud detection checks will be performed during this time. Access to the Client¶Vaccount Client's account will be temporarily prohibited in order to reduce the Client¶Vexposure Client's exposure to risk. (b) All reviews are generally completed within four (44(four) to six (66(six) hours; however, deposits posing a potentially higher risk of fraud might require more time as more extensive fraud detection checks will be performed by the Compliance Department of the CompanyCompany will perform more extensive fraud detection checks. As a back-up precaution, the The Company may also make direct contact with the ClientClient as a backup precaution. The deposit will be immediately cancelled cancelled, and the funds will be refunded to the credit card in the case that if the deposit is determined to be high-risk or does not comply with our Fraud and Security policies. The Company reserves the right to close any and/or all Client accounts with the Company. Any active orders will be cancelled immediately if associated with the same fraudulent credit card and/ or account. (c) Unsuccessful chargebacks shall receive a total fee of 300 USD i.e. USD, i.e., the 150 USD research fee and an additional 150 USD administrative processing fee¶ ZKLFK fee which must be reimbursed to the Company. Under the terms and conditions of this Agreement, the Client hereby at this moment agrees and gives permission to the Company to proceed with any charges on the Client¶Vcredit Client's credit card; if these charges are in anyway any way disputed, the Company reserves the right to take any legal action necessary in order to recover any losses associated with these claims. (d) Inconclusive chargebacks made against the Company will be passed to a third- third-party agency for collection collection, and the appropriate credit bureaus will be informed of the actions of the Client. The Client faces a risk of his credit rating being affected for a minimum period of 7 (seven) years. In these circumstances circumstances, the Company shall not negotiate a settlement of the debt and shall request a full payment. The Company will inform the local Police Department where the Client is resident and shall request all necessary actions to be taken under the applicable law of the Client's country of residence of the Clientresidence. The Company reserves the right to block the online trading facility of the Client and terminate hisaccount his account without prior notice. The Client acknowledges that in such circumstances circumstances, any profits or revenues may be seized seized, and the Company reserves the right to inform any third party. The Company is continuously developing tools to monitor any fraudulent activity. The Company shall deal with cases of fraudulent activity as it thinks fit fit, and the decisions taken shall be final, non-negotiable and irreversible. (e) The Company reserves the right to deduct the disputed amount until any form of an investigation conducted by the Company is completed. 31.5. 31.5 Due to the high risks entailed with the crime of fraud crime, the Company considers that more serious severe measures shall be taken. All The Company closely monitors all IP addresses are closely monitored by the Company addresses, and any fraudulent chargebacks will be fully investigated thoroughly investigated, and appropriate measures efforts shall be taken.

Appears in 1 contract

Samples: Account Opening Agreement

CHARGEBACK POLICY. 31.1. The Client shall have the right to file a complaint for a belief that a fraudulent transaction was committed. The Company shall then conduct an investigation to determine whether the alleged transaction was fraudulent. The Client acknowledges that the Company reserves the right to charge the Client a ³ US D “150 USD research fee´in fee” in order to conclude the investigation. 31.2. The Company will not accept any form of fraud including but not limited to credit card fraud. The Company shall conduct full investigations and pursue all the losses it might incur under the law. The Company will conduct court proceedings and will claim any losses incurred covering all business, legal fees, research costs, human resource and loss of income. 31.3. The Company maintains systems which monitor fraudulent activities. Any transactions detected are immediately cancelled along with any orders associated with the transaction. The Company maintains a database of black listed users which are banned from trading. 31.4. The Company shall regard any chargeback as fraudulent if the Client fails and/or neglects to assist the Company in resolving any issues associated with a specific deposit. All unnecessary chargebacks produce unnecessary costs for the Company and therefore the Company shall take the following measures: (a) When the Company detects suspicious activity regarding a deposit the respective deposit will be placed as µ3HQ¶GaLndQfrJaud ‘Pending’ and fraud detection checks will be performed during this time. Access to the Client¶Vaccount Client’s account will be temporarily prohibited in order to reduce the Client¶Vexposure Client’s exposure to risk. (b) All reviews are generally completed within four (4) to six (6) hours; however, deposits posing a potentially higher risk of fraud might require more time as more extensive fraud detection checks will be performed by the Compliance Department of the Company. As a back-up precaution, the Company may also make direct contact with the Client. The deposit will be immediately cancelled and the funds will be refunded to the credit card in the case that the deposit is determined to be high-risk or does not comply with our Fraud and Security policies. The Company reserves the right to close any and/or all Client accounts with the Company. Any active orders will be cancelled immediately if associated with the same fraudulent credit card and/ or account. (c) Unsuccessful chargebacks shall receive a total fee of 300 USD i.e. the 150 USD research fee and an additional 150 USD administrative processing fee¶ ZKLFK fee’ which must be reimbursed to the Company. Under the terms and conditions of this Agreement, the Client hereby agrees and gives permission to the Company to proceed with any charges on the Client¶Vcredit Client’s credit card; if these charges are in anyway disputed, the Company reserves the right to take any legal action necessary in order to recover any losses associated with these claims. (d) Inconclusive chargebacks made against the Company will be passed to a third- party agency for collection and the appropriate credit bureaus will be informed of the actions of the Client. The Client faces a risk of his credit rating being affected for a minimum period of 7 (seven) years. In these circumstances the Company shall not negotiate a settlement of the debt and shall request a full payment. The Company will inform the local Police Department where the Client is resident and shall request all necessary actions to be taken under the applicable law of the country of residence of the Client. The Company reserves the right to block online trading facility of the Client and terminate hisaccount without prior notice. The Client acknowledges that in such circumstances any profits or revenues may be seized and the Company reserves the right to inform any third party. The Company is continuously developing tools to monitor any fraudulent activity. The Company shall deal with cases of fraudulent activity as it thinks fit and the decisions taken shall be final, non-negotiable and irreversible. (e) The Company reserves the right to deduct the disputed amount until any form of investigation conducted by the Company is completed. 31.5. Due to the high risks entailed with the crime of fraud the Company considers that more serious measures shall be taken. All IP addresses are closely monitored by the Company and any fraudulent chargebacks will be fully investigated and appropriate measures shall be taken.

Appears in 1 contract

Samples: Account Opening Agreement

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CHARGEBACK POLICY. 31.129.1. The Client shall have the right to file a complaint for a belief that a fraudulent transaction was committed. The Company shall then conduct an investigation to determine whether the alleged transaction was fraudulent. The Client acknowledges that the Company reserves the right to charge the Client a ³ US D “150 USD research fee´in fee” in order to conclude the investigation. 31.229.2. The Company will not accept any form of fraud including but not limited to credit card fraud. The Company shall conduct full investigations and pursue all the losses it might incur under the law. The Company will conduct court proceedings and will claim any losses incurred covering all business, legal fees, research costs, human resource and loss of income. 31.329.3. The Company maintains systems which monitor fraudulent activities. Any transactions detected are immediately cancelled along with any orders associated with the transaction. The Company maintains a database of black listed users which are banned from trading. 31.429.4. The Company shall regard any chargeback as fraudulent if the Client fails and/or neglects to assist the Company in resolving any issues associated with a specific deposit. All unnecessary chargebacks produce unnecessary costs for the Company and therefore the Company shall take the following measures: (a) When the Company detects suspicious activity regarding a deposit the respective deposit will be placed as µ3HQ¶GaLndQfrJaud ‘Pending’ and fraud detection checks will be performed during this time. Access to the Client¶Vaccount Client’s account will be temporarily prohibited in order to reduce the Client¶Vexposure Client’s exposure to risk. (b) All reviews are generally completed within four (4) to six (6) hours; however, deposits posing a potentially higher risk of fraud might require more time as more extensive fraud detection checks will be performed by the Compliance Department of the Company. As a back-up precaution, the Company may also make direct contact with the Client. The deposit will be immediately cancelled and the funds will be refunded to the credit card in the case that the deposit is determined to be high-risk or does not comply with our Fraud and Security policies. The Company reserves the right to close any and/or all Client accounts with the Company. Any active orders will be cancelled immediately if associated with the same fraudulent credit card and/ or account. (c) Unsuccessful chargebacks shall receive a total fee of 300 USD i.e. the 150 USD research fee and an additional 150 USD administrative processing fee¶ ZKLFK fee’ which must be reimbursed to the Company. Under the terms and conditions of this Agreement, the Client hereby agrees and gives permission to the Company to proceed with any charges on the Client¶Vcredit Client’s credit card; if these charges are in anyway disputed, the Company reserves the right to take any legal action necessary in order to recover any losses associated with these claims. (d) Inconclusive chargebacks made against the Company will be passed to a third- third-party agency for collection and the appropriate credit bureaus will be informed of the actions of the Client. The Client faces a risk of his credit rating being affected for a minimum period of 7 (seven) years. In these circumstances the Company shall not negotiate a settlement of the debt and shall request a full payment. The Company will inform the local Police Department where the Client is resident and shall request all necessary actions to be taken under the applicable law of the country of residence of the Client. The Company reserves the right to block online trading facility of the Client and terminate hisaccount his account without prior notice. The Client acknowledges that in such circumstances any profits or revenues may be seized and the Company reserves the right to inform any third party. The Company is continuously developing tools to monitor any fraudulent activity. The Company shall deal with cases of fraudulent activity as it thinks fit and the decisions taken shall be final, non-non negotiable and irreversible. (e) The Company reserves the right to deduct the disputed amount until any form of investigation conducted by the Company is completed. 31.529.5. Due to the high risks entailed with the crime of fraud the Company considers that more serious measures shall be taken. All IP addresses are closely monitored by the Company and any fraudulent chargebacks will be fully investigated and appropriate measures shall be taken.

Appears in 1 contract

Samples: Client Agreement

CHARGEBACK POLICY. 31.1. The Client shall have the right to file a complaint for a belief that a fraudulent transaction was committed. The Company shall then conduct an investigation to determine whether the alleged transaction was fraudulent. The Client acknowledges that the Company reserves the right to charge the Client a ³ US D USD research fee´in order to conclude the investigation. 31.2. The Company will not accept any form of fraud including but not limited to credit card fraud. The Company shall conduct full investigations and pursue all the losses it might incur under the law. The Company will conduct court proceedings and will claim any losses incurred covering all business, legal fees, research costs, human resource and loss of income. 31.3. The Company maintains systems which monitor fraudulent activities. Any transactions detected are immediately cancelled along with any orders associated with the transaction. The Company maintains a database of black listed users which are banned from trading. 31.4. The Company shall regard any chargeback as fraudulent if the Client fails and/or neglects to assist the Company in resolving any issues associated with a specific deposit. All unnecessary chargebacks produce unnecessary costs for the Company and therefore the Company shall take the following measures: (a) When the Company detects suspicious activity regarding a deposit the respective deposit will be placed as µ3HQ¶GaLndQfrJaud detection checks will be performed during this time. Access to the Client¶Vaccount will be temporarily prohibited in order to reduce the Client¶Vexposure to risk. (b) All reviews are generally completed within four (4) to six (6) hours; however, deposits posing a potentially higher risk of fraud might require more time as more extensive fraud detection checks will be performed by the Compliance Department of the Company. As a back-up precaution, the Company may also make direct contact with the Client. The deposit will be immediately cancelled and the funds will be refunded to the credit card in the case that the deposit is determined to be high-risk or does not comply with our Fraud and Security policies. The Company reserves the right to close any and/or all Client accounts with the Company. Any active orders will be cancelled immediately if associated with the same fraudulent credit card and/ or account. (c) Unsuccessful chargebacks shall receive a total fee of 300 USD i.e. the 150 USD research fee and an additional 150 USD administrative processing fee¶ ZKLFK must be reimbursed to the Company. Under the terms and conditions of this Agreement, the Client hereby agrees and gives permission to the Company to proceed with any charges on the Client¶Vcredit card; if these charges are in anyway disputed, the Company reserves the right to take any legal action necessary in order to recover any losses associated with these claims. (d) Inconclusive chargebacks made against the Company will be passed to a third- party agency for collection and the appropriate credit bureaus will be informed of the actions of the Client. The Client faces a risk of his credit rating being affected for a minimum period of 7 (seven) years. In these circumstances the Company shall not negotiate a settlement of the debt and shall request a full payment. The Company will inform the local Police Department where the Client is resident and shall request all necessary actions to be taken under the applicable law of the country of residence of the Client. The Company reserves the right to block online trading facility of the Client and terminate hisaccount without prior notice. The Client acknowledges that in such circumstances any profits or revenues may be seized and the Company reserves the right to inform any third party. The Company is continuously developing tools to monitor any fraudulent activity. The Company shall deal with cases of fraudulent activity as it thinks fit and the decisions taken shall be final, non-negotiable and irreversible. (e) The Company reserves the right to deduct the disputed amount until any form of investigation conducted by the Company is completed. 31.5. Due to the high risks entailed with the crime of fraud the Company considers that more serious measures shall be taken. All IP addresses are closely monitored by the Company and any fraudulent chargebacks will be fully investigated and appropriate measures shall be taken.

Appears in 1 contract

Samples: Account Opening Agreement

CHARGEBACK POLICY. 31.132.1. The Client shall have the right to file a complaint for a belief that a fraudulent transaction was committed. The Company shall then conduct an investigation to determine whether the alleged transaction was fraudulent. The Client acknowledges that the Company reserves the right to charge the Client a ³ US D “150 USD research fee´in fee” in order to conclude the investigation. 31.232.2. The Company will not accept any form of fraud including but not limited to credit card fraud. The Company shall conduct full investigations and pursue all the losses it might incur under the law. The Company will conduct court proceedings and will claim any losses incurred covering all business, legal fees, research costs, human resource and loss of income. 31.332.3. The Company maintains systems which that monitor fraudulent activities. Any transactions detected are immediately cancelled along with any orders associated with the transaction. The Company maintains a database of black black-listed users which who are banned from trading. 31.432.4. The Company shall regard any chargeback as fraudulent if the Client fails and/or neglects to assist the Company in resolving any issues associated with a specific deposit. All unnecessary chargebacks produce unnecessary costs for the Company and therefore the Company shall take the following measures: (a) When the Company detects suspicious activity regarding a deposit the respective deposit will be placed as µ3HQ¶GaLndQfrJaud Pending' and fraud detection checks will be performed during this time. Access to the Client¶Vaccount Client’s account will be temporarily prohibited in order to reduce the Client¶Vexposure Client’s exposure to risk. (b) All reviews are generally completed within four (4) to six (6) hours; however, deposits posing a potentially higher risk of fraud might require more time as more extensive fraud detection checks will be performed by the Compliance Department of the Company. As a back-up backup precaution, the Company may also make direct contact with the Client. The deposit will be immediately cancelled and the funds will be refunded to the credit card in the case that the deposit is determined to be high-risk or does not comply with our Fraud and Security policies. The Company reserves the right to close any and/or all Client accounts with the Company. Any active orders will be willbe cancelled immediately if associated with the same fraudulent credit card and/ or account. (c) Unsuccessful chargebacks shall receive a total fee of 300 USD i.e. the 150 USD research fee and an additional 150 USD administrative processing fee¶ ZKLFK fee’ which must be reimbursed to the Company. Under the terms and conditions of this Agreement, the Client hereby agrees and gives permission to the Company to proceed with any charges anycharges on the Client¶Vcredit Client’s credit card; if these charges are in anyway any way disputed, the Company reserves the right to take any legal action necessary in order to recover any losses associated with these claims. (d) Inconclusive chargebacks made against the Company will be passed to a third- third-party agency for collection and the appropriate credit bureaus will be informed of the actions of the Client. The Client faces a risk of his credit rating being affected for a minimum period of 7 (seven) years. In these circumstances circumstances, the Company shall not negotiate a settlement of the debt and shall request a full payment. The Company will inform the local Police Department where the Client is resident and shall request all necessary actions to be taken under the applicable law of the country of residence of the Client. The Company reserves the right to block the online trading facility of the Client and terminate hisaccount his/her account without prior notice. The Client acknowledges that in such circumstances any profits or revenues may be seized and the Company reserves the right to inform any third party. The Company is continuously developing tools to monitor any fraudulent activity. The Company shall deal with cases of fraudulent activity as it thinks fit and the decisions taken shall be final, non-negotiable non- negotiable, and irreversible. (e) The Company reserves the right to deduct the disputed amount until any form of an investigation conducted by the Company is completed. 31.532.5. Due to the high risks entailed with the crime of fraud the Company considers that more serious measures shall be taken. All IP addresses are closely monitored by the Company and any fraudulent chargebacks will be fully investigated and appropriate measures shall be taken.

Appears in 1 contract

Samples: Account Opening Agreement

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