CHARGEBACK POLICY. 21.1. The Company reserves the right to charge a research fee of 150 Euros (one hundred fifty euros) if a chargeback is placed with the Client’s Credit Card Company (either intentionally or unintentionally) for any deposit made to your account. This fee will be used to cover all investigative expenses to prove that the deposit was made by you upon receiving the chargeback from the Company’s merchant provider. 21.2. All fraud including credit card fraud will not be accepted by the Company and as such will be fully investigated and pursued under the law to its fullest extent. Any losses resulting on the Company’s behalf can be pursuit in a civil lawsuit to claim back any losses incurred covering all business, legal fees, research costs, human resource and loss of income. 21.3. Any chargebacks made to against the Company will be regarded as fraudulent if no attempt is made by the Client to help resolve any issues related to the deposit. All unnecessary chargebacks result in costs for the Company and therefore: 21.3.1. When suspicious activity relating to any deposit is detected by the Company, the respective deposit will be placed as “Pending” and fraud detection checks will be performed during this time. Access to your account will also be temporarily prohibited in order to reduce your exposure to risk. 21.3.2. All reviews are generally competed within (4) to (6) hours; however, it may take longer for those deposits as they are posing a high risk and more extensive fraud detection checks will be performed by the Company’s
Appears in 2 contracts
Samples: Client Agreement, Client Agreement
CHARGEBACK POLICY. 21.1. The Company reserves the right to charge a research fee of 150 Euros (one hundred fifty euros) if a chargeback is placed with the Client’s Credit Card Company (either intentionally or unintentionally) for any deposit made to your account. This fee will be used to cover all investigative expenses to prove that the deposit was made by you upon receiving the chargeback from the Company’s merchant provider.
21.2. All fraud including credit card fraud will not be accepted by the Company and as such will be fully investigated and pursued under the law to its fullest extent. Any losses resulting on the Company’s behalf can be pursuit in a civil lawsuit to claim back any losses incurred covering all business, legal fees, research costs, human resource and loss of income.
21.3. Any chargebacks made to against the Company will be regarded as fraudulent if no attempt is made by the Client to help resolve any issues related to the deposit. All unnecessary chargebacks result in costs for the Company and therefore:
21.3.1. (a) When suspicious activity relating to any deposit is detected by the Company, the respective deposit will be placed as “Pendingas“Pending” and fraud detection checks will be performed during this time. Access to your account will also be temporarily prohibited in order to reduce your exposure to risk.
21.3.2. (b) All reviews are generally competed within (4) to (6) hours; however, it may take longer for those deposits as they are posing a high risk and more extensive fraud detection checks will be performed by the Company’swithin
Appears in 1 contract
Samples: Client Agreement
CHARGEBACK POLICY. 21.1. The Company reserves the right to charge a research fee of 150 Euros (one hundred fifty euros) if a chargeback is placed with the Client’s Credit Card Company (either intentionally or unintentionally) for any deposit made to your account. This fee will be used to cover all investigative expenses to prove that the deposit was made by you upon receiving the chargeback from the Company’s merchant provider.
21.2. All fraud including credit card fraud will not be accepted by the Company and as such will be fully investigated and pursued under the law to its fullest extent. Any losses resulting on the Company’s behalf can be pursuit in a civil lawsuit to claim back any losses incurred covering all business, legal fees, research costs, human resource and loss of income.
21.3. Any chargebacks made to against the Company will be regarded as fraudulent if no attempt is made by the Client to help resolve any issues related to the deposit. All unnecessary chargebacks result in costs for the Company and therefore:resolve
21.3.1. When suspicious activity relating to any deposit is detected by the Company, the respective deposit will be placed as “Pending” and fraud detection checks will be performed during this time. Access to your account will also be temporarily prohibited in order to reduce your exposure to risk.
21.3.2. All reviews are generally competed within (4) to (6) hours; however, it may take longer for those deposits as they are posing a high risk and more extensive fraud detection checks will be performed by the Company’s’s Compliance Department.
21.4. The Company reserves the right to deduct the disputed amount until any investigation from the Company’s side is completed.
Appears in 1 contract
Samples: Client Agreement
CHARGEBACK POLICY. 21.1. The Company reserves the right to charge a research fee of 150 Euros (one hundred fifty fifty euros) if a chargeback is placed with the Client’s Credit Card Company (either intentionally or unintentionally) for any deposit made to your account. This fee will be used to cover all investigative expenses to prove that the deposit was made by you upon receiving the chargeback from the Company’s merchant provider.
21.2. All fraud including credit card fraud will not be accepted by the Company and as such will be fully investigated and pursued under the law to its fullest extent. Any losses resulting on the Company’s behalf can be pursuit in a civil lawsuit to claim back any losses incurred covering all business, legal fees, research costs, human resource and loss of income.
21.3. Any chargebacks made to against the Company will be regarded as fraudulent if no attempt is made by the Client to help resolve any issues related to the deposit. All unnecessary chargebacks result in costs for the Company and therefore:
21.3.1. (a) When suspicious activity relating to any deposit is detected by the Company, the respective deposit will be placed as “Pending” and fraud detection checks will be performed during this time. Access to your account will also be temporarily prohibited in order to reduce your exposure to risk.
21.3.2. (a) All reviews are generally competed within (4) to (6) hours; however, it may take longer for those deposits as they are posing a high risk and more extensive fraud detection checks will be performed by the Company’swithin
Appears in 1 contract
Samples: Client Agreement