Common use of Circuit Availability and RTD Credit Process Clause in Contracts

Circuit Availability and RTD Credit Process. 4.2.1 Customer must perform the following to become eligible or qualify for credit under either the Circuit Availability standard or the RTD standard: 4.2.2 Open a Trouble Ticket upon first becoming aware of a Hard Outage or upon experiencing a change in RTD, by using one of the following available methods: 4.2.3 Using the Customer Center portal on the Verizon website, or 4.2.4 Calling the Customer Service toll free number located on Customer’s invoice, or 4.2.5 Tickets that are issued via Proactive Notification method, or 4.2.6 Submit in writing the following information no later than thirty (30) days from the end of the calendar month in which the Wavelength Services circuit was restored: 4.2.7 All applicable Trouble Ticket numbers associated with each circuit experiencing Hard Outages, or changes in RTD; 4.2.8 The date and time the Trouble Ticket(s) were opened; and 4.2.9 The circuit identifier number for each circuit that experienced the Hard Outage, or changes in RTD. 4.2.10 Failure to comply with each of the preceding requirements may result in Verizon denying Customer’s request for credit under either the Circuit Availability or RTD Standard.