Circuit Performance Service Level Clause Samples

Circuit Performance Service Level. An Ethernet circuit will be treated as available when you are able to send and receive data between your network and the Internet via the Computercentric supplied router, and treated as unavailable when data cannot be passed between the Computercentric Supplied Router and Computercentric Edge Network. We will ensure that Packet Loss will not exceed 5% across the Ethernet circuit, as measured over any continuous 15 minute period and that the average round trip time for data packets will not exceed 30ms (milliseconds) between a Computercentric supplied Router and the interface with our edge network, as measured over any continuous 15 minute period. If we fail to meet the Performance Service Level of the Leased Circuit in any Quarter, we will credit you with the equivalent of one day’s service charge for each hour the fault persists, from the time of (the later of) a fault being raised and a ticket number being assigned, subject to a maximum credit of 27.5% of the quarterly service charge for that Quarter.