CLERICAL AND ADMINISTRATIVE CLASSIFICATIONS Sample Clauses
CLERICAL AND ADMINISTRATIVE CLASSIFICATIONS. D.1 Clerk – Level 1
(a) Characteristics
(b) Typical duties/skills
(i) Reception/switchboard, e.g. directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and initial greeting of visitors.
(ii) Maintenance of basic records.
(iii) Filing, collating, photocopying, etc.
(iv) Handling or distributing mail including messenger service.
(v) Recording, matching, checking and batching of accounts, invoices, orders, store requisitions, etc.
(vi) The operation of keyboard and other allied equipment in order to achieve competency as prescribed in Level 2.
(vii) Call centre customer contact trainee - customer contact functions with direct supervision.
D.2 Clerk – Level 2
(a) Characteristics
(b) Typical duties/skills
(i) Reception/switchboard duties as in Level 1 and in addition responding to enquiries as appropriate, consistent with the acquired knowledge of the organisation's operations and services, and/or where presentation, and use of interpersonal skills are a key aspect of the position.
(ii) Operation of computerised radio/telephone equipment, micro personal computer, printing devices attached to personal computer, dictaphone equipment, and typewriter.
(iii) Word processing, e.g. the use of a word processing software package to create, format, edit, correct, print and save text documents, e.g. standard correspondence and business documents.
(iv) Stenographer/person solely employed to take shorthand and to transcribe by means of appropriate keyboard equipment.
(v) Copy typing and audio typing.
(vi) Maintenance of records and/or journals including initial processing and recording relating to the following:
(vii) Computer application involving use of a software package which may include one or more of the following functions:
(viii) Arrange routine travel bookings and itineraries, make appointments.
(ix) Provide general advice and information on the organisation's products and services, e.g. front counter/telephone.
D.3 Clerk – Level 3