Client Requirements. Client responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Availability of client representative(s) when resolving a service related incident or request. • Maintain Software updates to be no more than two (2) release versions behind the current commercially and generally available release. • Providing the following information upon initial contact when opening a support case or reporting a problem:
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Client Requirements. Client responsibilities and/or requirements in support of this Agreement include: • Payment for all support costs at the agreed interval. • Availability Reasonable availability of client Client representative(s) when resolving a resolvinga service related incident or request. • Maintain Software updates to be no more than two (2) release versions behind the current commercially and generally available release. • Providing the following information upon initial contact when opening a support case or reporting a problem:.
Appears in 2 contracts
Samples: Service Level Agreement, assets.digitalmarketplace.service.gov.uk
Client Requirements. Client responsibilities and/or requirements in support of this Agreement include: • ● Payment for all support costs at the agreed interval. • Availability ● Reasonable availability of client representative(s) when resolving a service service-related incident or request. • Maintain Software updates to be no more than two (2) release versions behind the current commercially and generally available release. • Providing the following information upon initial contact when opening a support case or reporting a problem:.
Appears in 1 contract
Samples: Service Level Agreement
