Common use of Client’s Rights Clause in Contracts

Client’s Rights. 6.1. The clients' rights, in addition to those referred to in the previous clauses, are: a) To obtain a continuous supply of electricity and/or natural gas, subject to the suspensions provided for in the applicable regulations and complying with the service quality standards provided for in those regulations; b) To have the supply restored, by the Distribution Network Operator, if supply has been suspended due to fault of the Client, within twelve hours or eight hours, depending on whether it is a domestic or non-domestic customer, or four hours in urgent cases when the corresponding fee has been paid, provided that the amounts owed by the Client have been paid; c) To request that EDP Comercial schedule visits by the network operator to the consumption installation, paying the respective charges, and EDP Comercial shall coordinate the date of the visit with the network operator; d) To submit written complaints within 30 (thirty) days of becoming aware of the reason for such, clearly identifying the sender, place of consumption and the questions posed to which EDP Comercial must reply within 15 (fifteen) business days, except in the event of impossibility, in which case it must inform the Client of such within that same time period and indicate the expected time for reply; e) To request information from EDP regarding any technical or commercial aspects related to the supply through the means identified in Clause 14.3. and also, to the contact made available by EDP Comercial for customer service purposes, indicated in the Specific Conditions and on the invoice; f) To view updated price information for the supply of electricity, natural gas and/or the provision of the services subject to contract on EDP Comercial's website (xxx.xxx.xx) and also consult information on the applicable network access tariffs on ERSE's website (xxx.xxxx.xx); g) To ask EDP Comercial, at any time, to amend the billing, payment or other conditions contracted and defined in the Specific Conditions, without prejudice to the possibility of such meaning an alteration in the associated commercial conditions. 6.2. In the event of EDP Comercial's failing to comply with the individual commercial quality of service indicators and standards defined in the Quality of Service Regulation for the Electricity and Natural Gas Sector, the Client is entitled to compensation, at the value published on EDP Comercial's website (xxx.xxx.xx). 6.3. When compensation is paid to the Client, EDP Comercial shall inform the Client and make payment thereof no later than on the first invoice issued 45 days after the event justifying the compensation. 6.4. Without prejudice to the provisions of the preceding paragraph, EDP Comercial is not contractually liable for loss of profits or indirect damages, including those resulting from supply failures or the quality of services provided. Its liability is limited, in any case, to damages arising directly from the breach of contractual obligations, intentionally or by gross negligence, by itself or by its representatives, agents, assistants or any other persons it uses to comply with its obligations. 6.5. The Client shall also be entitled to ask EDP Comercial to change the contracted power and the price and tariff options in accordance with the applicable regulations, without prejudice to the payment of the costs necessary for this purpose and any change in the Price. The change shall only take effect on the date of activation communicated by the network operator.

Client’s Rights. 6.1. The clients' rights, in addition to those referred to in the previous clauses, are: a) To obtain a continuous supply of electricity and/or natural gas, subject to the suspensions provided for in the applicable regulations and complying with the service quality standards provided for in those regulations; b) To have the supply restored, by the Distribution Network Operator, if supply has been suspended due to fault of the Client, within twelve hours or eight hours, depending on whether it is a domestic or non-domestic customer, or four hours in urgent cases when the corresponding fee has been paid, provided that the amounts owed by the Client have been paid; c) To request that EDP Comercial schedule visits by the network operator to the consumption installation, paying the respective charges, and EDP Comercial shall coordinate the date of the visit with the network operator; d) To submit written complaints within 30 (thirty) days of becoming aware of the reason for such, clearly identifying the sender, place of consumption and the questions posed posed, to which EDP Comercial must reply within 15 (fifteen) business days, except in the event of impossibility, in which case it must inform the Client of such within that same time period and indicate the expected time for reply; e) To request information from EDP regarding any technical or commercial aspects related to the supply through the means identified in Clause 14.3. and also, to the contact made available by EDP Comercial for customer service purposes, indicated in the Specific Conditions and on the invoice; f) To view updated price information for the supply of electricity, natural gas and/or the provision of the services subject to contract on EDP Comercial's website (xxx.xxx.xx) and also consult information on the applicable network access tariffs on ERSE's website (xxx.xxxx.xx); g) To ask EDP Comercial, at any time, to amend the billing, payment or other conditions contracted and defined in the Specific Conditions, without prejudice to the possibility of such meaning an alteration in the associated commercial conditions. 6.2. In the event of EDP Comercial's failing to comply with the individual commercial quality of service indicators and standards defined in the Quality of Service Regulation for the Electricity and Natural Gas Sector, the Client is entitled to compensation, at the value published on EDP Comercial's website (xxx.xxx.xx). 6.3. When compensation is paid to the Client, EDP Comercial shall inform the Client and make payment thereof no later than on the first invoice issued 45 days after the event justifying the compensation. 6.4. Without prejudice to the provisions of the preceding paragraph, EDP Comercial is not contractually liable for loss of profits or indirect damages, including those resulting from supply failures or the quality of services provided. Its liability is limited, in any case, to damages arising directly from the breach of contractual obligations, intentionally or by gross negligence, by itself or by its representatives, agents, assistants or any other persons it uses to comply with its obligations. 6.5. The Client shall also be entitled to ask EDP Comercial to change the contracted power and the price and tariff options in accordance with the applicable regulations, without prejudice to the payment of the costs necessary for this purpose and any change in the Price. The change shall only take effect on the date of activation communicated by the network operator.

Client’s Rights. 6.1. The clients' rights, in addition to those referred to in the previous clauses, are: a) To obtain a continuous supply of electricity and/or natural gas, subject to the suspensions provided for in the applicable regulations and complying with the service quality standards provided for in those regulations; b) To have the supply restored, by the Distribution Network Operator, if supply has been suspended due to fault of the Client, within twelve hours or eight hours, depending on whether it is a domestic or non-domestic customer, or four hours in urgent cases when the corresponding fee has been paid, provided that the amounts owed by the Client have been paid; c) To request that EDP Comercial schedule visits by the network operator to the consumption installation, paying the respective charges, and EDP Comercial shall coordinate the date of the visit with the network operator; d) To submit written complaints within 30 (thirty) days of becoming aware of the reason for such, clearly identifying the sender, place of consumption and the questions posed posed, to which EDP Comercial must reply within 15 (fifteen) business days, except in the event of impossibility, in which case it must inform the Client of such within that same time period and indicate the expected time for reply; e) To request information from EDP regarding any technical or commercial aspects related to the supply through the means identified in Clause 14.3. and also, also to the contact made available by EDP Comercial for customer service purposes, indicated in the Specific Conditions and on the invoice; f) To view updated price information for the supply of electricity, natural gas and/or the provision of the services subject to contract on EDP Comercial's website (xxx.xxx.xx) and also consult information on the applicable network access tariffs on ERSE's website (xxx.xxxx.xx); g) To ask EDP Comercial, at any time, to amend the billing, payment or other conditions contracted and defined in the Specific Conditions, without prejudice to the possibility of such meaning an alteration in the associated commercial conditions. 6.2. In the event of EDP Comercial's failing to comply with the individual commercial quality of service indicators and standards defined in the Quality of Service Regulation for the Electricity and Natural Gas Sector, the Client is entitled to compensation, at the value published on EDP Comercial's website (xxx.xxx.xx).. ⬛ EDPC112-R11200001226461228 PROCESSADO POR COMPUTADOR - CONSERVE ESTE DOCUMENTO EDP Comercial - Comercialização de Energia, S.A. Sede social Xxxxxxx 00 xx Xxxxx, x.x 00 0000-000 Lisboa Registo na CRC e NIPC 503504564 Capital social: € 64 500 005 6.3. When compensation is paid to the Client, EDP Comercial shall inform the Client and make payment thereof no later than on the first invoice issued 45 days after the event justifying the compensation. 6.4. Without prejudice to the provisions of the preceding paragraph, EDP Comercial is not contractually liable for loss of profits or indirect damages, including those resulting from supply failures or the quality of services provided. Its liability is limited, in any case, to damages arising directly from the breach of contractual obligations, intentionally or by gross negligence, by itself or by its representatives, agents, assistants or any other persons it uses to comply with its obligations. 6.5. The Client shall also be entitled to ask EDP Comercial to change the contracted power and the price and tariff options in accordance with the applicable regulations, without prejudice to the payment of the costs necessary for this purpose and any change in the Price. The change shall only take effect on the date of activation communicated by the network operator.

Client’s Rights. 6.1. The clients' rights, in addition to those referred to in the previous clauses, are: a) To obtain a continuous supply of electricity and/or natural gas, subject to the suspensions provided for in the applicable regulations and complying with the service quality standards provided for in those regulations; b) To have the supply restored, by the Distribution Network Operator, if supply has been suspended due to fault of the Client, within twelve hours or eight hours, depending on whether it is a domestic or non-non- domestic customer, or four hours in urgent cases when the corresponding fee has been paid, provided that the amounts owed by the Client have been paid; c) To request that EDP Comercial schedule visits by the network operator to the consumption installation, paying the respective charges, and EDP Comercial shall coordinate the date of the visit with the network operator; d) To submit written complaints within 30 (thirty) days of becoming aware of the reason for such, clearly identifying the sender, place of consumption and the questions posed posed, to which EDP Comercial must reply within 15 (fifteen) business days, except in the event of impossibility, in which case it must inform the Client of such within that same time period and indicate the expected time for reply; e) To request information from EDP regarding any technical or commercial aspects related to the supply through the means identified in Clause 14.3. and also, also to the contact made available by EDP Comercial for customer service purposes, indicated in the Specific Conditions and on the invoice; f) To view updated price information for the supply of electricity, natural gas and/or the provision of the services subject to contract on EDP Comercial's website (xxx.xxx.xx) and also consult information on the applicable network access tariffs on ERSE's website (xxx.xxxx.xx); g) To ask EDP Comercial, at any time, to amend the billing, payment or other conditions contracted and defined in the Specific Conditions, without prejudice to the possibility of such meaning an alteration in the associated commercial conditions. 6.2. In the event of EDP Comercial's failing to comply with the individual commercial quality of service indicators and standards defined in the Quality of Service Regulation for the Electricity and Natural Gas Sector, the Client is entitled to compensation, at the value published on EDP Comercial's website (xxx.xxx.xx). 6.3. When compensation is paid to the Client, EDP Comercial shall inform the Client and make payment thereof no later than on the first invoice issued 45 days after the event justifying the compensation. 6.4. Without prejudice to the provisions of the preceding paragraph, EDP Comercial is not contractually liable for loss of profits or indirect damages, including those resulting from supply failures or the quality of services provided. Its liability is limited, in any case, to damages arising directly from the breach of contractual obligations, intentionally or by gross negligence, by itself or by its representatives, agents, assistants or any other persons it uses to comply with its obligations. 6.5. The Client shall also be entitled to ask EDP Comercial to change the contracted power and the price and tariff options in accordance with the applicable regulations, without prejudice to the payment of the costs necessary for this purpose and any change in the Price. The change shall only take effect on the date of activation communicated by the network operator.