Clients. in this context, clients are people who are dependent upon the caring skills and services of the local authority, for example, the elderly, mentally infirm, those with mental or physical impairments. Clients exclude internal authority customers (as in client departments) or external customers (for example, members of the public with planning applications), because neither are dependent on the local authority for their care and welfare. The exceptional needs of clients refer to those which are exceptionally demanding, not to those which are out of the ordinary.
Appears in 9 contracts
Samples: National Agreement on Pay and Conditions of Service, National Agreement on Pay and Conditions of Service, National Agreement on Pay and Conditions of Service
