Common use of CLINICAL AND PERSONNEL Clause in Contracts

CLINICAL AND PERSONNEL. 33 A. The qualification and experience of key personnel proposed to perform the services solicited by 34 this Agreement are of critical importance. All personnel assigned to the performance of the services, will 35 be closely monitored and evaluated throughout the term of the Agreement by OCEMS. Before 36 Agreement start date, CONTRACTOR must demonstrate that all Emergency Medical Technicians 37 // DocuSign Envelope ID: 749AFCDA-8017-4D91-B85F-512A22D793D6 1 (EMT’s) assigned to the Orange County EOAs are certified and possess an Orange County Ambulance 2 Driver Attendant License. 3 B. CLINICAL LEVELS & STAFFING REQUIREMENTS 4 1. CONTRACTOR shall provide personnel meeting the following requirements: 5 a. Management Team 6 1) Management team, at a minimum, shall include senior members having no less than 7 five (5) years’ experience, within the last three (3) years, supervising a 9-1-1 transportation service, in a 8 primary or back-up capacity, of similar size and population to the EOA(s). 9 2) CONTRACTOR must provide the resumes of all administration and field 10 supervisors. 11 a) Changes in executive, operations, and clinical management/leadership staff 12 shall be communicated to OCEMS, in writing, within ten (10) calendar days of the effective date of the 13 change. The written notice shall include the resume of any newly assigned staff members. 14 b. EMS Program Liaison 15 1) Designate an EMS Program Liaison, who may also be the operations manager, 16 division manager or similar position. The EMS Program Liaison shall have an overall grasp of the 17 entire operation, be responsible for overall day-to-day operations, perform information review and 18 gathering, and report generation and analysis. Responsibilities shall include, but not be limited to: 19 a) Liaison between OCEMS, 9-1-1 ALS provider agencies, and other applicable 20 EMS and/or public safety agencies within the EOA. 21 b) Participate in EMS System Stakeholder Committees and task force groups. At a 22 minimum, provide representation at fifty percent (50%) of applicable base hospital meetings, quality 23 assurance forums and other ancillary meetings required by OCEMS (e.g., Regional Emergency Advisory 24 Committee, County Paramedic Agency Committee, and Transportation Advisory Committee). 25 (1) CONTRACTOR shall maintain a record of the events attended and report 26 the information in a format specified by OCEMS. 27 (2) If the designated Liaison is unable to attend, CONTRACTOR shall provide 28 an alternate representative to participate. (a) On duty supervisors assigned to an EOA may only attend events 30 that occur within their EOA in accordance with Paragraph III. A. of this Exhibit A. 31 (b) Attendance may be publically reported by OCEMS. 32 c. Field Supervision 33 1) OCEMS recognizes the need to ensure adequate supervision of personnel and 34 delegation of authority to address day-to-day operational needs. Personnel and operational supervisory 35 responsibilities do not displace the provision of direct clinical supervision of the caregivers. Minimum 36 requirements and duties for this position are: 37 // DocuSign Envelope ID: 749AFCDA-8017-4D91-B85F-512A22D793D6 1 a) Assign one (1) on-duty supervisor, to provide twenty four (24) hours a day 2 exclusive coverage to the designated EOA. An on-duty field supervisor must be authorized and capable 3 to act on behalf of the organization in all operational matters. 4 (1) In the event CONTRACTOR is awarded multiple EOAs, each EOA shall 5 have their own assigned on-duty supervisor. 6 (2) Each on-duty supervisor shall only assume responsibility for one (1) EOA 7 at a time, unless the situation meets the Exceptions listed in Paragraph III of this Exhibit A. 8 b) Strict adherence to the performance of all administrative and operational tasks 9 only within the boundaries of the assigned EOA. (1) Non-compliance with requirement will fall under Paragraph IV.B. “Penalty 11 Provisions”, TABLE 4 of this Exhibit A.

CLINICAL AND PERSONNEL. 33 31 A. The qualification and experience of key personnel proposed to perform the services solicited by 34 32 this Agreement are of critical importance. All personnel assigned to the performance of the services, will 35 33 be closely monitored and evaluated throughout the term of the Agreement by OCEMS. Before 36 34 Agreement start date, CONTRACTOR must demonstrate that all Emergency Medical Technicians 37 // DocuSign Envelope ID: 749AFCDA-8017-4D91-B85F-512A22D793D6 1 35 (EMT’s) assigned to the Orange County EOAs are certified and possess an Orange County Ambulance 2 36 Driver Attendant License.. 37 // 3 1 B. CLINICAL LEVELS & STAFFING REQUIREMENTS 4 2 1. CONTRACTOR shall provide personnel meeting the following requirements: 5 3 a. Management Team 6 4 1) Management team, at a minimum, shall include senior members having no less than 7 5 five (5) years’ experience, within the last three (3) years, supervising a 9-1-1 transportation service, in a 8 6 primary or back-up capacity, of similar size and population to the EOA(s). 9 7 2) CONTRACTOR must provide the resumes of all administration and field 10 8 supervisors. 11 9 a) Changes in executive, operations, and clinical management/leadership staff 12 10 shall be communicated to OCEMS, in writing, within ten (10) calendar days of the effective date of the 13 11 change. The written notice shall include the resume of any newly assigned staff members. 14 12 b. EMS Program Liaison 15 13 1) Designate an EMS Program Liaison, who may also be the operations manager, 16 14 division manager or similar position. The EMS Program Liaison shall have an overall grasp of the 17 15 entire operation, be responsible for overall day-to-day operations, perform information review and 18 16 gathering, and report generation and analysis. Responsibilities shall include, but not be limited to: 19 17 a) Liaison between OCEMS, 9-1-1 ALS provider agencies, and other applicable 20 18 EMS and/or public safety agencies within the EOA. 21 19 b) Participate in EMS System Stakeholder Committees and task force groups. At a 22 20 minimum, provide representation at fifty percent (50%) of applicable base hospital meetings, quality 23 21 assurance forums and other ancillary meetings required by OCEMS (e.g., Regional Emergency Advisory 24 22 Committee, County Paramedic Agency Committee, and Transportation Advisory Committee). 25 23 (1) CONTRACTOR shall maintain a record of the events attended and report 26 24 the information in a format specified by OCEMS. 27 (2) If the designated Liaison is unable to attend, CONTRACTOR shall provide 28 an alternate representative to participate. (a) On duty supervisors assigned to an EOA may only attend events 30 that occur within their EOA in accordance with Paragraph III. A. of this Exhibit A. 31 (b) Attendance may be publically reported by OCEMS. 32 c. Field Supervision 33 1) OCEMS recognizes the need to ensure adequate supervision of personnel and 34 delegation of authority to address day-to-day operational needs. Personnel and operational supervisory 35 responsibilities do not displace the provision of direct clinical supervision of the caregivers. Minimum 36 requirements and duties for this position are: 37 // DocuSign Envelope ID: 749AFCDA-8017-4D91-B85F-512A22D793D6 1 a) Assign one (1) on-duty supervisor, to provide twenty four (24) hours a day 2 exclusive coverage to the designated EOA. An on-duty field supervisor must be authorized and capable 3 to act on behalf of the organization in all operational matters. 4 (1) In the event CONTRACTOR is awarded multiple EOAs, each EOA shall 5 have their own assigned on-duty supervisor. 6 (2) Each on-duty supervisor shall only assume responsibility for one (1) EOA 7 at a time, unless the situation meets the Exceptions listed in Paragraph III of this Exhibit A. 8 b) Strict adherence to the performance of all administrative and operational tasks 9 only within the boundaries of the assigned EOA. (1) Non-compliance with requirement will fall under Paragraph IV.B. “Penalty 11 Provisions”, TABLE 4 of this Exhibit A.

CLINICAL AND PERSONNEL. 33 A. The qualification and experience of key personnel proposed to perform the services solicited by 34 this Agreement are of critical importance. All personnel assigned to the performance of the services, will 35 be closely monitored and evaluated throughout the term of the Agreement by OCEMS. Before 36 Agreement start date, CONTRACTOR must demonstrate that all Emergency Medical Technicians 37 // DocuSign Envelope ID: 749AFCDA-8017-4D91-B85F-512A22D793D6 1 (EMT’s) assigned to the Orange County EOAs are certified and possess an Orange County Ambulance 2 Driver Attendant License. 3 B. CLINICAL LEVELS & STAFFING REQUIREMENTS 4 1. CONTRACTOR shall provide personnel meeting the following requirements: 5 a. Management Team 6 1) Management team, at a minimum, shall include senior members having no less than 7 five (5) years’ experience, within the last three (3) years, supervising a 9-1-1 transportation service, in a 8 primary or back-up capacity, of similar size and population to the EOA(s). 9 2) CONTRACTOR must provide the resumes of all administration and field 10 supervisors. 11 a) Changes in executive, operations, and clinical management/leadership staff 12 shall be communicated to OCEMS, in writing, within ten (10) calendar days of the effective date of the 13 change. The written notice shall include the resume of any newly assigned staff members. 14 b. EMS Program Liaison 15 1) Designate an EMS Program Liaison, who may also be the operations manager, 16 division manager or similar position. The EMS Program Liaison shall have an overall grasp of the 17 entire operation, be responsible for overall day-to-day operations, perform information review and 18 gathering, and report generation and analysis. Responsibilities shall include, but not be limited to: 19 a) Liaison between OCEMS, 9-1-1 ALS provider agencies, and other applicable 20 EMS and/or public safety agencies within the EOA. 21 b) Participate in EMS System Stakeholder Committees and task force groups. At a 22 minimum, provide representation at fifty percent (50%) of applicable base hospital meetings, quality 23 assurance forums and other ancillary meetings required by OCEMS (e.g., Regional Emergency Advisory 24 Committee, County Paramedic Agency Committee, and Transportation Advisory Committee). 25 (1) CONTRACTOR shall maintain a record of the events attended and report 26 the information in a format specified by OCEMS. 27 (2) If the designated Liaison is unable to attend, CONTRACTOR shall provide 28 an alternate representative to participate. (a) On duty supervisors assigned to an EOA may only attend events 30 that occur within their EOA in accordance with Paragraph III. A. of this Exhibit A. 31 (b) Attendance may be publically reported by OCEMS. 32 c. Field Supervision 33 1) OCEMS recognizes the need to ensure adequate supervision of personnel and 34 delegation of authority to address day-to-day operational needs. Personnel and operational supervisory 35 responsibilities do not displace the provision of direct clinical supervision of the caregivers. Minimum 36 requirements and duties for this position are: 37 // DocuSign Envelope ID: 749AFCDA-8017-4D91-B85F-512A22D793D6 1 a) Assign one (1) on-duty supervisor, to provide twenty four (24) hours a day 2 exclusive coverage to the designated EOA. An on-duty field supervisor must be authorized and capable 3 to act on behalf of the organization in all operational matters. 4 (1) In the event CONTRACTOR is awarded multiple EOAs, each EOA shall 5 have their own assigned on-duty supervisor. 6 (2) Each on-duty supervisor shall only assume responsibility for one (1) EOA 7 at a time, unless the situation meets the Exceptions listed in Paragraph III of this Exhibit A. 8 b) Strict adherence to the performance of all administrative and operational tasks 9 only within the boundaries of the assigned EOA. (1) Non-compliance with requirement will fall under Paragraph IV.B. “Penalty 11 Provisions”, TABLE 4 of this Exhibit A.

CLINICAL AND PERSONNEL. 33 31 A. The qualification and experience of key personnel proposed to perform the services solicited by 34 32 this Agreement are of critical importance. All personnel assigned to the performance of the services, will 35 33 be closely monitored and evaluated throughout the term of the Agreement by OCEMS. Before 36 34 Agreement start date, CONTRACTOR must demonstrate that all Emergency Medical Technicians 37 // DocuSign Envelope ID: 749AFCDA-8017-4D91-B85F-512A22D793D6 1 35 (EMT’s) assigned to the Orange County EOAs are certified and possess an Orange County Ambulance 2 36 Driver Attendant License.. 37 // DocuSign Envelope ID: 749AFCDA-8017-4D91-B85F-512A22D793D6 3 1 B. CLINICAL LEVELS & STAFFING REQUIREMENTS 4 2 1. CONTRACTOR shall provide personnel meeting the following requirements: 5 3 a. Management Team 6 4 1) Management team, at a minimum, shall include senior members having no less than 7 5 five (5) years’ experience, within the last three (3) years, supervising a 9-1-1 transportation service, in a 8 6 primary or back-up capacity, of similar size and population to the EOA(s). 9 7 2) CONTRACTOR must provide the resumes of all administration and field 10 8 supervisors. 11 9 a) Changes in executive, operations, and clinical management/leadership staff 12 10 shall be communicated to OCEMS, in writing, within ten (10) calendar days of the effective date of the 13 11 change. The written notice shall include the resume of any newly assigned staff members. 14 12 b. EMS Program Liaison 15 13 1) Designate an EMS Program Liaison, who may also be the operations manager, 16 14 division manager or similar position. The EMS Program Liaison shall have an overall grasp of the 17 15 entire operation, be responsible for overall day-to-day operations, perform information review and 18 16 gathering, and report generation and analysis. Responsibilities shall include, but not be limited to: 19 17 a) Liaison between OCEMS, 9-1-1 ALS provider agencies, and other applicable 20 18 EMS and/or public safety agencies within the EOA. 21 19 b) Participate in EMS System Stakeholder Committees and task force groups. At a 22 20 minimum, provide representation at fifty percent (50%) of applicable base hospital meetings, quality 23 21 assurance forums and other ancillary meetings required by OCEMS (e.g., Regional Emergency Advisory 24 22 Committee, County Paramedic Agency Committee, and Transportation Advisory Committee). 25 23 (1) CONTRACTOR shall maintain a record of the events attended and report 26 24 the information in a format specified by OCEMS. 27 (2) If the designated Liaison is unable to attend, CONTRACTOR shall provide 28 an alternate representative to participate. (a) On duty supervisors assigned to an EOA may only attend events 30 that occur within their EOA in accordance with Paragraph III. A. of this Exhibit A. 31 (b) Attendance may be publically reported by OCEMS. 32 c. Field Supervision 33 1) OCEMS recognizes the need to ensure adequate supervision of personnel and 34 delegation of authority to address day-to-day operational needs. Personnel and operational supervisory 35 responsibilities do not displace the provision of direct clinical supervision of the caregivers. Minimum 36 requirements and duties for this position are: 37 // DocuSign Envelope ID: 749AFCDA-8017-4D91-B85F-512A22D793D6 1 a) Assign one (1) on-duty supervisor, to provide twenty four (24) hours a day 2 exclusive coverage to the designated EOA. An on-duty field supervisor must be authorized and capable 3 to act on behalf of the organization in all operational matters. 4 (1) In the event CONTRACTOR is awarded multiple EOAs, each EOA shall 5 have their own assigned on-duty supervisor. 6 (2) Each on-duty supervisor shall only assume responsibility for one (1) EOA 7 at a time, unless the situation meets the Exceptions listed in Paragraph III of this Exhibit A. 8 b) Strict adherence to the performance of all administrative and operational tasks 9 only within the boundaries of the assigned EOA. (1) Non-compliance with requirement will fall under Paragraph IV.B. “Penalty 11 Provisions”, TABLE 4 of this Exhibit A.