CLINICAL SUPPORT OF THE INSTALLATION. 6.1 New version upgrade or update installation shall take place during standard coverage hours, Monday through Friday between 8:00 AM and 5:00 PM local time, excluding Philips-recognized holidays. Philips will perform the clinical support of the installation (“Go-Live Support”) and clinical configuration of the upgraded software with like for like workflow functionality for new version and updates that Customer is entitled to receive under this Agreement, at a time mutually agreed to by Philips and Customer. Scope, duration, and delivery methodology of the clinical support of the installation or clinical education (if purchased separately) will vary by type of upgrade and will be defined by Philips at Philips’ sole discretion. Customer will provide full and free access and use of the Equipment for education. If Customer requires installations not provided in the Agreement’s entitlements, installation support, or clinical services, or if services are not included with the agreement, then Philips will provide such installation or services to Customer at Philips then current labor and material rates.
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Samples: Intellectual Property License Agreement, Service Terms and Conditions, Service Terms and Conditions
CLINICAL SUPPORT OF THE INSTALLATION. 6.1 New version upgrade or update installation shall take place during standard coverage hours, Monday through Friday between 8:00 AM and 5:00 PM local time, excluding Philips-recognized Philips observed holidays. Philips will perform the clinical support of the installation (“Go-Live Support”) and clinical configuration of the upgraded software with like for like workflow functionality for new version and updates that Customer is entitled to receive under this Agreement, at a time mutually agreed to by Philips and the Customer. Scope, duration, and delivery methodology of the clinical support of the installation or clinical education (if purchased separately) will vary by type of upgrade and will be defined by Philips at Philips’ sole discretion. Customer will provide full and free access and use of the Equipment Covered System for education. If Customer requires installations not provided in the Agreement’s entitlements, installation support, or clinical services, or if services are not included with the agreement, then Philips will provide such installation or services to Customer at Philips then current labor and material rates.
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