Common use of Communicating Incidents Clause in Contracts

Communicating Incidents. AT&T will communicate incidents to Motricity in the following manner: • Phone call to Motricity SOC or sends a trouble ticket to Motricity via email using the email address of *** • Motricity sets the initial classification of their internal trouble ticket according to the AT&T notification (see “Mandatory Information” below), unless otherwise agreed between Motricity and AT&T. • Motricity will generate a single response for each trouble ticket that is received from AT&T, to confirm receipt of the incident report.

Communicating Incidents. AT&T will communicate incidents to Motricity in the following manner: • Phone call to Motricity SOC or sends a trouble ticket to Motricity via email using the email address of *** *. • Motricity sets the initial classification of their internal trouble ticket according to the AT&T notification (see “Mandatory Information” below), unless otherwise agreed between Motricity and AT&T. • Motricity will generate a single response for each trouble ticket that is received from AT&T, to confirm receipt of the incident report.

Communicating Incidents. AT&T will communicate incidents to Motricity in the following manner: • Phone call to Motricity SOC or sends a trouble ticket to Motricity via email using the email address of *** xxxxxxx.xxxx@Xxxxxxxxx.xxx. • Motricity sets the initial classification of their internal trouble ticket according to the AT&T notification (see “Mandatory Information” below), unless otherwise agreed between Motricity and AT&T. • Motricity will generate a single response for each trouble ticket that is received from AT&T, to confirm receipt of the incident report.