Common use of COMMUNICATIONS AND SECURITY Clause in Contracts

COMMUNICATIONS AND SECURITY. a. You must have an e-mail address and internet access that are accessible through means other than the Services in order to use the Services, as we will use your e-mail address and our website to communicate with you, including communications to advise of suspensions or interruptions to Service. You are responsible for all equipment and services required for such e-mail and internet access. We may also send you communications by text message to your phone and, occasionally, by phone, voice-mail or regular postal mail. b. If you would like to contact us to discuss the Services, you may do it using any of the ways described on our website. If you would like to send us a letter by post, we’d be happy to hear from you. Please send it to Xxxx Mobile, 207 Queen’s Quay West, Suite 710, Toronto, ON, Canada, M5J 1A7, attention: Executive Office. You agree that legal claims against us must be sent to us by post or courier at this address, with a copy to the attention of our Legal Department at Xxxxx 000, 000 – 0xx Xxxxxx XX, Xxxxxxx, XX, Xxxxxx, X0X 0X0. If you have complaints, we would encourage you to contact us first. However, you may also contact the Commission for Complaints for Telecom-television Services Inc. (the “CCTS”) directly at any time if you have a complaint regarding us or our Services. You can contact the CCTS through their website at xxxx-xxxxx.xx, by e-mail at xxxxxxxx@xxxx-xxxxx.xx, by telephone at 0-000-000-0000 (toll-free), 1-877- 782-2384 (TTY) or by post at X.X. Xxx 00000, Xxxxxx, Xxxxxxx X0X 0X0. The Canadian Radio-Television and Telecommunications Commission (the “CRTC”) has created a Wireless Code so that consumers of retail mobile wireless voice and data services will be better informed of their rights and obligations contained in contracts with wireless services providers. You can find out more about the Wireless Code on the CRTC website at: xxxx.xx.xx/xxx/xxxx_xxx/x00.xxx. c. When ordering the Services, a randomly generated personal identification number (your “PIN”) will be sent by text message to the first phone number you activate. You will need your PIN to access My Xxxx Mobile at our website or for any other changes or inquiries into your account. You agree that we are permitted to take steps to verify any person contacting us to validate that said person is authorized to access information, give us instructions and/or make changes in connection with your account, and that we will be entitled to treat all such communications as authorized by you if the person contacting us is verified. Verification may be done by a variety of methods, such as, as applicable, confirming your PIN, sending you a second factor authentication or verifying your ID. It is your responsibility to keep your PIN safe and secure and not to disclose it to anyone (except as described below). You are solely responsible for any actions taken using your PIN. You should only provide your PIN when logging into My Xxxx Mobile at our website or to our customer care representatives. If you forget your PIN we might ask you for additional identification. Also, you agree that your PIN can be sent to your phone number. You can customize this PIN through My Xxxx Mobile. If you want to authorize other individuals to access your account, you can do this through My Xxxx Mobile and they will be sent their own unique PIN. If you ever need to reset your PIN, you can reset it through My Xxxx Mobile and we will send you a reset link to the email address on file. d. If you believe the security of your PIN has been compromised, or you suspect unauthorized use, or your Device or SIM card is lost, stolen, damaged or tampered with, notify us immediately by requesting a PIN reset through My Xxxx Mobile for a compromised PIN or by calling us for any other reason listed. You will be responsible for all changes to your account, use of Services and charges, whether by you or anyone else, until you notify us. Once you notify us, we may suspend your account and may arrange for a new account to continue your use of the Services and, if required, a new SIM card. Replacement of lost or stolen Devices will be your responsibility. e. When you notify us that your Device has been lost or stolen, Shaw shall immediately suspend your Services at no charge and these Terms of Service will continue to apply, including your obligation to pay (i) all charges incurred before we received notice that the Device was lost or stolen; and (ii) either the minimum monthly charge (plus taxes) if you continue with your services agreement or the remaining MyTab balance (if applicable), if you decide to cancel your Services. If you notify us that your Device has been located or replaced and request that the Services be restored, then Shaw shall restore the Services at no charge.

COMMUNICATIONS AND SECURITY. a. (a) You must have an e-mail address and internet access that are accessible through means other than the Services in order to use the Services, as we will use your e-mail address and our website to communicate with you, including communications to advise of suspensions or interruptions to Service. You are responsible for all equipment and services required for such e-mail and internet access. We may also send you communications by text message to your phone and, occasionally, by phone, voice-mail or regular postal mail. b. (b) If you would like to contact us to discuss the Services, you may do it using any of the ways described on our website. If you would like to send us a letter by post, we’d be happy to hear from you. Please send it to Xxxx MobileFreedom Mobile Inc., 207 Queen’s Quay West, Suite 710, Toronto, ON, Canada, M5J 1A7, attention: Executive Office. You agree that legal claims against us must be sent to us by post or courier at this address, with a copy to the attention of our Legal Department at Xxxxx 000, 000 – 0xx Xxxxxx XX, Xxxxxxx, XX, Xxxxxx, X0X 0X0. If you have complaints, we would encourage you to contact us first. However, you may also contact the Commission for Complaints for Telecom-Telecom- television Services Inc. (the “CCTS”) directly at any time if you have a complaint regarding us or our Services. You can contact the CCTS through their website at xxxx-xxxxx.xx, by e-mail at xxxxxxxx@xxxx-xxxxx.xx, by telephone at 0-0- 000-000-0000 (toll-free), 10-877- 782000-2384 000-0000 (TTY) or by post at X.X. Xxx 00000, Xxxxxx, Xxxxxxx X0X 0X0. The Canadian Radio-Television and Telecommunications Commission (the “CRTC”) has created a Wireless Code so that consumers of retail mobile wireless voice and data services will be better informed of their rights and obligations contained in contracts with wireless services providers. You can find out more about the Wireless Code on the CRTC website at: xxxx.xx.xx/xxx/xxxx_xxx/x00.xxx. c. (c) When ordering the Services, a randomly generated personal identification number (your “PIN”) will be sent by text message to the first phone number you activate. You will need your PIN to access My Xxxx Mobile Account at our website or for any other changes or inquiries into your account. You agree We will use the PIN to validate that we are permitted to take steps to verify any the person contacting us to validate that said person is authorized to access information, give us instructions and/or instructions, make changes in connection with on your accountaccount and make inquiries, and that we will be entitled to treat all such communications as authorized by you if the person contacting us your PIN is verified. Verification may be done by a variety of methods, such as, as applicable, confirming your PIN, sending you a second factor authentication or verifying your IDprovided to us. It is your responsibility to keep your PIN safe and secure and not to disclose it to anyone (except as described below). You are solely responsible for any actions taken using your PIN. You should only provide your PIN when logging into My Xxxx Mobile Account at our website or to our customer care representatives. If you forget your PIN we might ask you for additional identification. Also, you agree that your PIN can be sent to your phone number. You can customize this PIN through My Xxxx MobileAccount. If you want to authorize other individuals to access your account, you can do this through My Xxxx Mobile Account and they will be sent their own unique PIN. If you ever need to reset your PIN, you can reset it through My Xxxx Mobile Account and we will send you a reset link to the email address on file. d. (d) If you believe the security of your PIN has been compromised, or you suspect unauthorized use, or your Device or SIM card is lost, stolen, damaged or tampered with, notify us immediately by requesting a PIN reset through My Xxxx Mobile Account for a compromised PIN or by calling us for any other reason listed. You will be responsible for all changes to your account, use of Services and charges, whether by you or anyone else, until you notify us. Once you notify us, we may suspend your account and may arrange for a new account to continue your use of the Services and, if required, a new SIM card. Replacement of lost or stolen Devices will be your responsibility. e. (e) When you notify us that your Device has been lost or stolen, Shaw Freedom shall immediately suspend your Services at no charge and these Terms of Service will continue to apply, including your obligation to pay pay (i) all charges incurred before we received notice that the Device was lost or stolen; and (ii) either the minimum monthly charge (plus taxes) if you continue with your services agreement or the remaining MyTab balance (if applicable), if you decide to cancel your Services. If you notify us that your Device has been located or replaced and request that the Services be restored, then Shaw Freedom shall restore the Services at no charge.

COMMUNICATIONS AND SECURITY. a. You must have an e-mail address and internet access that are accessible through means other than the Services in order to use the Services, as we will use your e-mail address and our website to communicate with you, including communications to advise of suspensions or interruptions to Service. You are responsible for all equipment and services required for such e-mail and internet access. We may also send you communications by text message to your phone and, occasionally, by phone, voice-mail or regular postal mail. b. If you would like to contact us to discuss the Services, you may do it using any of the ways described on our website. If you would like to send us a letter by post, we’d be happy to hear from you. Please send it to Xxxx Mobile, 207 Queen’s Quay WestSuite 1600 – 00 Xxxx Xx., Suite 710Xxxxxxx, Toronto, ON, Canada, M5J 1A7XX X0X 0X0, attention: Executive Office. You agree that legal claims against us must be sent to us by post or courier at this address, with a copy to the attention of our Legal Department at Xxxxx 000, 000 – 0xx Xxxxxx XX, Xxxxxxx, XX, Xxxxxx, X0X 0X0. If you have complaints, we would encourage you to contact us first. However, you may also contact the Commission for Complaints for Telecom-television Services Inc. (the “CCTS”) directly at any time if you have a complaint regarding us or our Services. You can contact the CCTS through their website at xxxx-xxxxx.xx, by e-mail at xxxxxxxx@xxxx-xxxxx.xx, by telephone at 0-000-000-0000 (toll-free), 10-877- 782000-2384 000-0000 (TTY) or by post at X.X. Xxx 00000, Xxxxxx, Xxxxxxx X0X 0X0. The Canadian Radio-Television and Telecommunications Commission (the “CRTC”) has created a Wireless Code so that consumers of retail mobile wireless voice and data services will be better informed of their rights and obligations contained in contracts with wireless services providers. You can find out more about the Wireless Code on the CRTC website at: xxxx.xx.xx/xxx/xxxx_xxx/x00.xxxxxxx.xx.xx/xxx/ info_sht/t14.htm. c. When ordering the Services, a randomly generated personal identification number (your “PIN”) will be sent by text message to the first phone number you activate. You will need your PIN to access My Xxxx Mobile at our website or for any other changes or inquiries into your account. You agree that we are permitted to take steps to verify any person contacting us to validate that said person is authorized to access information, give us instructions and/or make changes in connection with your account, and that we will be entitled to treat all such communications as authorized by you if the person contacting us is verified. Verification may be done by a variety of methods, such as, as applicable, confirming your PIN, sending you a second factor authentication or verifying your ID. It is your responsibility to keep your PIN safe and secure and not to disclose it to anyone (except as described below). You are solely responsible for any actions taken using your PIN. You should only provide your PIN when logging into My Xxxx Mobile at our website or to our customer care representatives. If you forget your PIN we might ask you for additional identification. Also, you agree that your PIN can be sent to your phone number. You can customize this PIN through My Xxxx Mobile. If you want to authorize other individuals to access your account, you can do this through My Xxxx Mobile and they will be sent their own unique PIN. If you ever need to reset your PIN, you can reset it through My Xxxx Mobile and we will send you a reset link to the email address on file. d. If you believe the security of your PIN has been compromised, or you suspect unauthorized use, or your Device or SIM card is lost, stolen, damaged or tampered with, notify us immediately by requesting a PIN reset through My Xxxx Mobile for a compromised PIN or by calling us for any other reason listed. You will be responsible for all changes to your account, use of Services and charges, whether by you or anyone else, until you notify us. Once you notify us, we may suspend your account and may arrange for a new account to continue your use of the Services and, if required, a new SIM card. Replacement of lost or stolen Devices will be your responsibility. e. When you notify us that your Device has been lost or stolen, Shaw shall immediately suspend your Services at no charge and these Terms of Service will continue to apply, including your obligation to pay (i) all charges incurred before we received notice that the Device was lost or stolen; and (ii) either the minimum monthly charge (plus taxes) if you continue with your services agreement or the remaining MyTab balance (if applicable), if you decide to cancel your Services. If you notify us that your Device has been located or replaced and request that the Services be restored, then Shaw shall restore the Services at no charge.

COMMUNICATIONS AND SECURITY. a. You must have an e-mail address and internet access that are accessible through means other than the Services in order to use the Services, as we will use your e-mail address and our website to communicate with you, including communications to advise of suspensions or interruptions to Service. You are responsible for all equipment and services required for such e-mail and internet access. We may also send you communications by text message to your phone and, occasionally, by phone, voice-mail or regular postal mail. b. If you would like to contact us to discuss the Services, you may do it using any of the ways described on our website. If you would like to send us a letter by post, we’d be happy to hear from you. Please send it to Xxxx Mobile, 207 Queen’s Quay WestSuite 0000 – 00 Xxxx Xx., Suite 710Xxxxxxx, TorontoXX X0X 0X0, ON, Canada, M5J 1A7, attentionxxxxxxxxx: Executive Office. You agree that legal claims against us must be sent to us by post or courier at this address, with a copy to the attention of our Legal Department at Xxxxx Suite 000, 000 – 0xx Xxxxxx XX, Xxxxxxx, XX, Xxxxxx, X0X 0X0. If you have complaints, we would encourage you to contact us first. However, you may also contact the Commission for Complaints for Telecom-television Services Inc. (the “CCTS”) directly at any time if you have a complaint regarding us or our Services. You can contact the CCTS through their website at xxxx-xxxxx.xx, by e-mail at xxxxxxxx@xxxx-xxxxx.xx, by telephone at 0-000-000-0000 (toll-free), 1-877- 877-782-2384 (TTY) or by post at X.X. Xxx 00000P.O. Box 81088, XxxxxxOttawa, Xxxxxxx X0X 0X0Ontario K1P 1B1. The Canadian Radio-Television and Telecommunications Commission (the “CRTC”) has created a Wireless Code so that consumers of retail mobile wireless voice and data services will be better informed of their rights and obligations contained in contracts with wireless services providers. You can find out more about the Wireless Code on the CRTC website at: xxxx.xx.xx/xxx/xxxx_xxx/x00.xxxxxxx.xx.xx/xxx/ info_sht/t14.htm. c. When ordering the Services, a randomly generated personal identification number (your “PIN”) will be sent by text message to the first phone number you activate. You will need your PIN to access My Xxxx Mobile at our website or for any other changes or inquiries into your account. You agree that we are permitted to take steps to verify any person contacting us to validate that said person is authorized to access information, give us instructions and/or make changes in connection with your account, and that we will be entitled to treat all such communications as authorized by you if the person contacting us is verified. Verification may be done by a variety of methods, such as, as applicable, confirming your PIN, sending you a second factor authentication or verifying your ID. It is your responsibility to keep your PIN safe and secure and not to disclose it to anyone (except as described below). You are solely responsible for any actions taken using your PIN. You should only provide your PIN when logging into My Xxxx Mobile at our website or to our customer care representatives. If you forget your PIN we might ask you for additional identification. Also, you agree that your PIN can be sent to your phone number. You can customize this PIN through My Xxxx Mobile. If you want to authorize other individuals to access your account, you can do this through My Xxxx Mobile and they will be sent their own unique PIN. If you ever need to reset your PIN, you can reset it through My Xxxx Mobile and we will send you a reset link to the email address on file. d. If you believe the security of your PIN has been compromised, or you suspect unauthorized use, or your Device or SIM card is lost, stolen, damaged or tampered with, notify us immediately by requesting a PIN reset through My Xxxx Mobile for a compromised PIN or by calling us for any other reason listed. You will be responsible for all changes to your account, use of Services and charges, whether by you or anyone else, until you notify us. Once you notify us, we may suspend your account and may arrange for a new account to continue your use of the Services and, if required, a new SIM card. Replacement of lost or stolen Devices will be your responsibility. e. When you notify us that your Device has been lost or stolen, Shaw shall immediately suspend your Services at no charge and these Terms of Service will continue to apply, including your obligation to pay (i) all charges incurred before we received notice that the Device was lost or stolen; and (ii) either the minimum monthly charge (plus taxes) if you continue with your services agreement or the remaining MyTab balance (if applicable), if you decide to cancel your Services. If you notify us that your Device has been located or replaced and request that the Services be restored, then Shaw shall restore the Services at no charge.

COMMUNICATIONS AND SECURITY. a. You must have an e-mail address and internet access that are accessible through means other than the Services in order to use the Services, as we will use your e-mail address and our website to communicate with you, including communications to advise of suspensions or interruptions to Service. You are responsible for all equipment and services required for such e-mail and internet access. We may also send you communications by text message to your phone and, occasionally, by phone, voice-mail or regular postal mail. b. If you would like to contact us to discuss the Services, you may do it using any of the ways described on our website. If you would like to send us a letter by post, we’d 'd be happy to hear from you. Please send it to Xxxx Mobile, 207 Queen’s Quay West000 Xxxxx'x Xxxx Xxxx, Suite 710Xxxxx 000, TorontoXxxxxxx, ONXX, CanadaXxxxxx, M5J 1A7X0X 0X0, attention: Executive Office. You agree that legal claims against us must be sent to us by post or courier at this address, with a copy to the attention of our Legal Department at Xxxxx Suite 000, 000 – 0xx Xxxxxx XX, Xxxxxxx, XX, Xxxxxx, X0X 0X0. If you have complaints, we would encourage you to contact us first. However, you may also contact the Commission for Complaints for Telecom-television Services Inc. (the “"CCTS”") directly at any time if you have a complaint regarding us or our Services. You can contact the CCTS through their website at xxxx-xxxxx.xx, by e-mail at xxxxxxxx@xxxx-xxxxx.xx, by telephone at 0-000-000-0000 (toll-free), 1-877- 877-782-2384 (TTY) or by post at X.X. Xxx 00000P.O. Box 81088, XxxxxxOttawa, Xxxxxxx X0X 0X0Ontario K1P 1B1. The Canadian Radio-Television and Telecommunications Commission (the “"CRTC”") has created a Wireless Code so that consumers of retail mobile wireless voice and data services will be better informed of their rights and obligations contained in contracts with wireless services providers. You can find out more about the Wireless Code on the CRTC website at: xxxx.xx.xx/xxx/xxxx_xxx/x00.xxx. c. When ordering the Services, a randomly generated personal identification number (your “"PIN”") will be sent by text message to the first phone number you activate. You will need your PIN to access My Xxxx Mobile at our website or for any other changes or inquiries into your account. You agree that we are permitted to take steps to verify any person contacting us to validate that said person is authorized to access information, give us instructions and/or make changes in connection with your account, and that we will be entitled to treat all such communications as authorized by you if the person contacting us is verified. Verification may be done by a variety of methods, such as, as applicable, confirming your PIN, sending you a second factor authentication or verifying your ID. It is your responsibility to keep your PIN safe and secure and not to disclose it to anyone (except as described below). You are solely responsible for any actions taken using your PIN. You should only provide your PIN when logging into My Xxxx Mobile at our website or to our customer care representatives. If you forget your PIN we might ask you for additional identification. Also, you agree that your PIN can be sent to your phone number. You can customize this PIN through My Xxxx Mobile. If you want to authorize other individuals to access your account, you can do this through My Xxxx Mobile and they will be sent their own unique PIN. If you ever need to reset your PIN, you can reset it through My Xxxx Mobile and we will send you a reset link to the email address on file. d. If you believe the security of your PIN has been compromised, or you suspect unauthorized use, or your Device or SIM card is lost, stolen, damaged or tampered with, notify us immediately by requesting a PIN reset through My Xxxx Mobile for a compromised PIN or by calling us for any other reason listed. You will be responsible for all changes to your account, use of Services and charges, whether by you or anyone else, until you notify us. Once you notify us, we may suspend your account and may arrange for a new account to continue your use of the Services and, if required, a new SIM card. Replacement of lost or stolen Devices will be your responsibility. e. When you notify us that your Device has been lost or stolen, Shaw shall immediately suspend your Services at no charge and these Terms of Service will continue to apply, including your obligation to pay pay (i) all charges incurred before we received notice that the Device was lost or stolen; and (ii) either the minimum monthly charge (plus taxes) if you continue with your services agreement or the remaining MyTab balance (if applicable), if you decide to cancel your Services. If you notify us that your Device has been located or replaced and request that the Services be restored, then Shaw shall restore the Services at no charge.