Complaint Records. The Contractor agrees to maintain complete records of all complaints received regarding service provided under this Agreement. The Contractor agrees to submit a service complaint report each time a request for reimbursement is submitted. Such report shall identify the general nature of complaints received during the billing period along with any actions taken by the Contractor. The Contractor agrees that complaint records used to prepare complaint reports are subject to review by the City to ensure the accuracy and validity of information reported.
Appears in 4 contracts
Samples: Purchased Ada Paratransit Rides Contractor Agreement, Purchased Ada Paratransit Rides Contractor Agreement, Purchased Ada Paratransit Rides Contractor Agreement
