COMPLAINT HANDLING PROCEDURE. 22.1. The Company shall take decisions on Client’s complaints within five working days from the date the complaint is considered to have been officially submitted to the relevant department. In the event the Company is unable to conclude on the Client’s complaint within the above period, the Company will notify the Client by telephone or by e-mail about the extension of the investigation terms.
22.2. The Client accepts the absolute seniority of server log—file records against any other sources, including Client terminal log—file records, in the context of handling of the complaint.
22.3. The Company should compensate the Client in case of his complaint deemed to be fair and accurate, by exclusively depositing the compensation amount in the Client’s Account with the Company.
22.4. In the event the Company deems necessary to delete one or another of the Client’s tickets, such tickets should be removed from the Client’s Trading Terminal, and the Client’s Account balance and/or Equity should be adjusted by the summarized value of profit/loss and rollovers related to such tickets.
22.5. In the event the Company deems necessary to restore one or another of Client’s tickets, such tickets should be re- established in the Client’s Trading Terminal; and the Client’s Account balance and/or Equity should be adjusted by the summarized value of profit/loss and rollovers related to such tickets using the current market prices prevailing for such tickets.
22.6. Clients have no right to report to the Cyprus Financial Ombudsman any disputes with the Company in relation to CFDs with underlying asset a virtual currency.
COMPLAINT HANDLING PROCEDURE. (a) A complaint in relation to a matter arising under or in connection with the agreement must be dealt with in accordance with the complaint handling procedure before the parties take action to resolve the complaint by mediation or arbitration.
(b) When a party wishes to have a matter dealt with in accordance with the complaint handling procedure (Complainant), the complainant must notify the other party to the agreement (Respondent) in writing of the following:
(i) the nature of the complaint;
(ii) that the Complainant wishes the complaint to be dealt with in accordance with the complaint handling procedure provided in this Agreement; and
(iii) the outcome the Complainant wants, (together, the Complaint Notice).
(c) Within 5 working days after receiving notice of the complaint under clause 20.8(b), the Respondent must give a written acknowledgement to the Complainant stating:
(i) that the Complaint Notice has been received; and
(ii) the steps to be taken to deal with the complaint.
COMPLAINT HANDLING PROCEDURE. Should either Richmond or the Farmer default on any provisions of this Contract the non- defaulting party must notify the defaulting party in writing. The defaulting party has twenty eight [28] days, from the date of notification, to resolve the issue raised. - If after the twenty eight [28] day period the issue is not resolved then the dispute will move forward into mediation as stated in the Competition and Consumer (Industry Codes—Dairy) Regulations 2019.
COMPLAINT HANDLING PROCEDURE. The Company shall take decisions on Client complaints within five working days upon receipt. In the event Company is unable to take decision on the Client’s complaint within the above period, the Company shall notify the Client by telephone or by e-mail about the extension of the investigation terms. The Client accepts server log—file records as a main source of information in the context of handling of Client complaints. The Client accepts the absolute seniority of server log—file records against other sources, including client terminal log—file records. The Company shall indemnify the Client exclusively by depositing in the Client’s account with the Company. In the event the Company deems necessary to delete one or another of Client’s tickets, such tickets shall be removed from Client’s trading terminal, and the Client’s account balance and/or equity shall be adjusted by the summarized value of profit/loss and rollovers related to such tickets. In the event the Company deems necessary to restore one or another of Client’s tickets, such tickets shall be re-established in ‘Trade’ layout of Client’s trading terminal; summarized profit/loss and rollovers related to such tickets shall be deducted from Client’s account balance and applied to the Client’s account equity in connection with current market prices.
COMPLAINT HANDLING PROCEDURE. 29.1 Any Complaints shall be addressed to the Company’s Compliance Department, an independent department within the Company, to the electronic mail (e-mail) address xxxxxxxxxx@xxxxxxxxx.xx.xx. The Compliance Department shall investigate the complaint and revert to the Client within a maximum period of four (4) weeks.
29.2 The Client agrees to check the "Complaints Procedure" the Company has adopted, as this procedure is mentioned in detail on the Website (xxxxx://xxxxxxxxx.xx.xx/company/complaint/) public and available to all Clients.
COMPLAINT HANDLING PROCEDURE. 23.1. The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative.
23.2. Complaints shall be addressed to the Customer Support Department via Chat and/or via email at xxxxxxxxxx@xxxxxxxxxx.xxx .
23.3. The Client must inform the Company immediately if an incorrect Transaction appears on his Account.
23.4. Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company.
23.5. Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company.
23.6. Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Support Department with all the necessary information, including, but not limited to: • Client’s Name and Surname (for corporate Clients -company name); • Client’s Account login number; • Date and time of the issue in the platform’s time zone; • Tickets of orders and positions involved; and • Detailed description of the issue.
23.7. The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, un- substantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.
23.8. The Company shall take decisions on Client’s complaints within five working days from the date the complaint is considered to have been officially submitted to the relevant department. In the event the Company is unable to conclude on the Client’s complaint within the above period, the Company will notify the Client by telephone or by e-mail about the extension of the investigation terms.
23.9. The Client accepts the absolute seniority of server log-file records against any other sources, including Client terminal log-file records, in the context of handling of the complaint.
23.10. The Company should compensate the Client in case of his complaint...
COMPLAINT HANDLING PROCEDURE. The Company shall take decisions on Client complaints within Cve working days upon receipt. In the event Company is unable to take decision on the Client’s complaint within the above period, the Company shall no,fy the Client by telephone or by e-mail about the extension of the inves,ga,on terms. The Client accepts server log—Cle records as a main source of informa,on in the context of handling of Client complaints. The Client accepts the absolute seniority of server log—Cle records against other sources, including client terminal log—Cle records. The Company shall indemnify the Client exclusively by deposi,ng in the Client’s account with the Company. In the event the Company deems necessary to delete one or another of Client’s ,ckets, such ,ckets shall be removed from Client’s trading terminal, and the Client’s account balance and/or equity shall be adjusted by the summarized value of proCt/loss and rollovers related to such ,ckets. In the event the Company deems necessary to restore one or another of Client’s ,ckets, such ,ckets shall be re-established in ‘Trade’ layout of Client’s trading terminal; summarized proCt/loss and rollovers related to such ,ckets shall be deducted from Client’s account balance and applied to the Client’s account equity in connec,on with current market prices.
COMPLAINT HANDLING PROCEDURE. The parties will cooperate with each other in providing information necessary to respond to any complaints concerning the Business or to respond to any request from a Governmental Entity having jurisdiction over the Business. At and after the Effective Time, Reinsurer will answer all complaints received by it concerning the Business. All complaints concerning the Business received by Ceding Company at and after the Effective Time will be forwarded promptly by fax or overnight mail to a contact person designated by Reinsurer for reply. Upon answering such complaints, Reinsurer will furnish Ceding Company with a copy of the complaint file. Ceding Company will be responsible for maintaining complaint files, complaint registers and other reports of any kind with respect to the Business that are required to be maintained under applicable state laws. However, Reinsurer also will maintain complaint files and registers and will provide Ceding Company with copies of complaint registers concerning the Business quarterly or upon written request by Ceding Company. Ceding Company also will be responsible for preparing and submitting any other filings with respect to complaints as may be required by applicable law or regulation.
COMPLAINT HANDLING PROCEDURE. 14.1. Choosing the correct Complaint Handling Procedure
COMPLAINT HANDLING PROCEDURE. 9.1. The Service Provider aims to fulfill all orders with appropriate quality and to the complete satisfaction of the customer. If the User has any complaints about the contract or its fulfillment, they can communicate their complaint via the provided telephone, email address, or by letter.
9.2. The Service Provider shall immediately investigate verbal complaints and rectify them as necessary. If the customer disagrees with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Service Provider shall promptly record a report of the complaint and the related stance and provide a copy of this report to the customer.
9.3. Written complaints shall be substantively responded to in writing by the Service Provider within 30 days, and steps shall be taken to communicate this response. The response should justify any rejection of the complaint. The Service Provider shall retain a copy of the report and the response for three years and present them to the supervisory authorities upon request.
9.4. If your complaint is rejected, you may initiate proceedings with a regulatory or conciliation panel as follows (the Service Provider has not made a general submission statement):
9.5. The Consumer may lodge a complaint with the consumer protection authority: In accordance with Section 45/A §§(1)-(3) of the Consumer Protection Act and the
9.6. In case of a complaint, the Consumer can turn to a conciliation panel, whose contact details can be found here: Budapest Conciliation Board
9.7. The conciliation panel is responsible for the out-of-court settlement of consumer disputes. Its task is to attempt to establish a settlement between the parties for resolving the consumer dispute and, in case of ineffectiveness, to make a decision to ensure the simple, fast, efficient, and cost-saving enforcement of consumer rights. The conciliation panel provides advice on the rights and obligations of the Consumer upon request by the Consumer or the Service Provider.
9.8. In case of cross-border consumer disputes related to online sales contracts or online service contracts - considering the jurisdiction rules defined in Section 20 of the Consumer Protection Act - any conciliation panel operated by the county (capital) xxxxxxxx of commerce and industry can conduct proceedings.
9.9. In case of a complaint, the Consumer may use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission's s...
