Complaint Resolution Processes. a. Complaints against an institution operating under XXXX go first through the institution’s own procedures for resolution of grievances. b. Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of the XXXX institution’s home state. c. If a person bringing a complaint is not satisfied with the outcome of the institutional process for handling complaints, the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident about which the complaint is made, to the XXXX portal agency in the home state of the institution against which the complaint has been lodged. That agency shall notify the XXXX portal agency for the state in which the student is located of receipt of that appealed complaint. The resolution of the complaint by the institution’s home state XXXX portal agency, through its XXXX complaint resolution process, will be final, except for complaints that fall under the provisions of (g), below. d. While the final resolution of the complaint rests with the XXXX portal agency in the home state of the institution against which the complaint has been lodged, nothing precludes the state in which the complaining person is located from also working to resolve the complaint, preferably through that state’s XXXX portal agency. Indeed, it is expected that XXXX states will facilitate the resolution of any complaints brought to their attention. e. While final resolution of complaints (for purposes of adjudication of the complaint and enforcement of any resultant remedies or redress) resides in certain cases with institutions (complaints about grades or student conduct violations), or more generally with the relevant institution’s home state XXXX portal agency (all other complaints), the regional compact(s) administering XXXX xxx consider a disputed complaint as a “case file” if concerns are raised against a participating state with regard to whether that state is abiding by XXXX Policies and Standards. The regional compact may review such complaints in determining whether a state under its purview is abiding by the XXXX standards. Similarly, a complaint “case file” may also be reviewed by NC-XXXX in considering whether a regional compact is ensuring that its member states are abiding by the XXXX standards required for their participation in the agreement. f. XXXX shall develop policies and procedures for reporting the number and disposition of complaints that are not resolved at the institutional level. Such data will create transparency and can be used in determining whether a regional compact is ensuring that its XXXX member states and those states’ institutions are abiding by the standards required for participation in the agreement. g. Nothing in XXXX Policies and Standards precludes a state from using its laws of general application to pursue action against an institution that violates those laws.
Appears in 4 contracts
Samples: State Authorization Reciprocity Agreements, State Authorization Reciprocity Agreements, State Authorization Reciprocity Agreements
Complaint Resolution Processes. a. Complaints against an institution operating under XXXX go first through the institution’s own procedures for resolution of grievances.
b. Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of the XXXX institution’s home state.
c. If a person bringing a complaint is not satisfied with the outcome of the institutional process for handling complaints, the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident about which the complaint is made, to the XXXX portal agency in the home state of the institution against which the complaint has been lodged. That agency shall notify the XXXX portal agency for the state in which the student is located of receipt of that appealed complaint. The resolution of the complaint by the institution’s home state that XXXX portal agency, through its XXXX complaint resolution process, will be final, except for complaints that fall under the provisions of (g), below.
d. While the final resolution of the complaint rests with the XXXX portal agency in the home state of the institution against which the complaint has been lodged, nothing precludes the state in which the complaining person is located from also working to resolve the complaint, preferably through that state’s XXXX portal agency. Indeed, it is expected that XXXX states will facilitate the resolution of any complaints brought to their attention.
e. While final resolution of complaints (for purposes of adjudication of the complaint and enforcement of any resultant remedies or redress) resides in certain cases with institutions (complaints about grades or student conduct violations), or more generally with the relevant institution’s home state XXXX portal agency (all other complaints), the regional compact(s) administering XXXX xxx consider a disputed complaint as a “case file” if concerns are raised against a participating state with regard to whether that state is abiding by XXXX Policies and Standards. The regional compact may review such complaints in determining whether a state under its purview is abiding by the XXXX standards. Similarly, a complaint “case file” may also be reviewed by NC-XXXX in considering whether a regional compact is ensuring that its member states are abiding by the XXXX standards required for their participation in the agreement.
f. XXXX shall develop policies and procedures for reporting the number and disposition of complaints that are not resolved at the institutional level. Such data will create transparency and can be used in determining whether a regional compact is ensuring that its XXXX member states and those states’ institutions are abiding by the standards required for participation in the agreement.
g. Nothing in XXXX Policies and Standards precludes a state from using its laws of general application to pursue action against an institution that violates those laws.
Appears in 2 contracts
Samples: State Authorization Reciprocity Agreements, State Authorization Reciprocity Agreements
Complaint Resolution Processes. a. Complaints against an institution operating under XXXX go first through the institution’s own procedures for resolution of grievances.
b. Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of the XXXX institution’s home state.
c. If a person bringing a complaint is not satisfied with the outcome of the institutional process for handling complaints, the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident about which the complaint is made, to the XXXX portal agency in the home state of the institution against which the complaint has been lodged. That agency shall notify the XXXX portal agency for the state in which the student is located of receipt of that appealed complaint. The resolution of the complaint by the institution’s home state XXXX portal agency, through its XXXX complaint resolution process, will be final, except for complaints that fall under the provisions of (g), below.
d. While the final resolution of the complaint rests with the XXXX portal agency in the home state of the institution against which the complaint has been lodged, nothing precludes the state in which the complaining person is located from also working to resolve the complaint, preferably through that state’s XXXX portal agency. Indeed, it is expected that XXXX states will facilitate the resolution of any complaints brought to their attention.
e. While final resolution of complaints (for purposes of adjudication of the complaint and enforcement of any resultant remedies or redress) resides in certain cases with institutions (complaints about grades or student conduct violations), or more generally with the relevant institution’s home state XXXX portal agency (all other complaints), the regional compact(s) administering XXXX xxx consider a disputed complaint as a “case file” if concerns are raised against a participating state with regard to whether that state is abiding by XXXX Policies Xxxxxxxx and Standards. The regional compact may review such complaints in determining whether a state under its purview is abiding by the XXXX standards. Similarly, a complaint “case file” may also be reviewed by NC-XXXX in considering whether a regional compact is ensuring that its member states are abiding by the XXXX standards required for their participation in the agreement.
f. XXXX shall develop policies and procedures for reporting the number and disposition of complaints that are not resolved at the institutional level. Such data will create transparency and can be used in determining whether a regional compact is ensuring that its XXXX member states and those states’ institutions are abiding by the standards required for participation in the agreement.
g. Nothing in XXXX Policies and Standards precludes a state from using its laws of general application to pursue action against an institution that violates those laws.
Appears in 1 contract
