Complaint. 32.1 If any complaint or enquiry relating to NPoCC is made to any Party to this Agreement (formally, informally, to the auditor, the NPoCC Governance Board or the ombudsman service) this shall be referred to the Host Force and the Parties shall cooperate fully in dealing with such complaints and shall cooperate in responding to any enquiries made by an external regulatory body including the Local Government Ombudsman or the external auditor. 32.2 If any complaint is made in relation to the Head of NPoCC, this shall be referred to the Commissioner of the Host Force and the Commissioner of Police of the Host Force shall deal with such complaint in accordance with clause 8.3.2. 32.3 Any complains, other than in relation to grievances and discipline, shall be discussed with the Chair of the NPCC. 32.4 Any complaint that gives rise to a conduct matter or grievance proceedings shall be dealt with in accordance with clause 8.3.2 or clause 16 (as appropriate).
Appears in 6 contracts
Samples: National Police Collaboration Agreement, National Police Collaboration Agreement, National Police Collaboration Agreement
