Complaints Process. The School shall establish and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard. The final administrative appeal shall be heard by the School's Governing Board, except where the complaint pertains to a possible violation of any law or term under this Contract. The complaints process shall be readily accessible from the School’s website, as described in Section 11.4.1.
Complaints Process. The School shall adopt and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard by the School’s Governing Board. For matters concerning the operations and administration of the School, the decision by the School's Governing Board shall be considered final, except where the complaint pertains to a possible violation of any law or breach of this Charter Contract. In the case of a possible violation of law or breach of the Charter Contract, the Commission or other appropriate state agency may investigate the validity of the complaint to determine whether additional actions are needed. The complaints process shall be readily accessible from the School’s website, as described in Section 8.9, of this Charter Contract.
Complaints Process. 16.1 Together for Children has a complaints procedure in place which can be used in the following circumstances:
16.2 Together for Children’s complaints procedure can be found at: xxxxx://xxx.xxxxxxxxxxxxxxxxxxx.xxx.xx/aboutus/complaints
16.3 All providers of funded places should ensure they have a complaints procedure in place that is published and accessible for parents who are not satisfied their child has received their free entitlement in the correct way, as set out in this agreement and in Early Education and Childcare Statutory Guidance for Local Authorities.
16.4 If a parent or provider is not satisfied with the way in which their complaint has been dealt with by the local authority or believes the local authority has acted unreasonably, they can make a complaint to the Local Authority Ombudsman. Such complaints will only be considered when all local complaints procedures have been exhausted.
Complaints Process. 16.1. The provider should ensure they have a complaints procedure in place that is published and accessible for parents who are not satisfied their child has received their entitlement in the correct way, as set out in this agreement and in Early Education and Childcare Statutory Guidance for Local Authorities.
16.2. The likelihood of complaints arising from parents/carers in relation to the Early Education Funding is greatly reduced if providers fully comply with the Early Education and Childcare Statutory Guidance for Local Authorities, supply appropriate up to date information to parents/carers and have clear and transparent pricing policies in place. If, however, a parent/carer chooses to raise a concern or make a complaint regarding Early Education Funding or additional charges imposed as a condition of accessing this without prior agreement, they will be supported by the LA to do so in the following ways: - Parents/carers will be encouraged to discuss the issue with their provider in order to seek resolution in the first instance, and will be directed to Family Information Service/Children’s Information Service website which summarises Early Education Funding - If the situation remains unresolved the parent/carer will be encouraged to contact the Early Education Funding Team that will investigate the issue with the childcare provider to ensure compliance with the Early Education and Childcare Statutory Guidance for Local Authorities - If the investigation confirms that the childcare provider is operating in accordance with the Early Education and Childcare Statutory Guidance for Local Authorities, they will be informed of this outcome. Parents/carers will also be informed and provided with support to understand the specific, related elements of the criteria - If the investigation confirms that the provider is failing to comply with any element of the Early Education and Childcare Statutory Guidance for Local Authorities the Early Education Funding Team Manager will work with the childcare provider to rectify the situation and ensure compliance. Providers and parents/carers will be informed of this outcome in writing. - If parents/carers are unhappy with the way in which their concerns have been dealt with they may make a formal complaint using the BCP Council Complaints Procedure.
16.3. If a parent or provider is not satisfied with the way in which their complaint has been dealt with by the LA or believes the LA has acted unreasonably, they can make ...
Complaints Process. Bidders that consider they were not treated fairly during any SPC procurement process may lodge a protest. The protest should be addressed to xxxxxxxxxx@xxx.xxx. The bidder must provide the following information:
(1) full contact details; (2) details of the relevant procurement; (3) reasons for the protest, including how the alleged behaviour negatively impacted the bidder; (4) copies of any documents supporting grounds for protest; (5) the relief that is sought.
Complaints Process. 20.1 Where a parent is not satisfied that their child has received their free entitlement in accordance with this Agreement and/or the Early Education and Childcare Statutory Guidance for Local Authorities, and is unable to resolve their complaint or dispute directly with the Provider, the parent may contact the Local Authority in order for the Local Authority to investigate the parent's complaint.
20.2 Where a parent contacts the Local Authority in the event that they are unable resolve their complaint or dispute directly with the Provider, the Local Authority may request relevant information from the Provider in order for the dispute/complaint to be investigated by the Local Authority. The Local Authority will give the Provider a reasonable amount of time to provide such information to the Local Authority.
20.3 In the event that the Provider fails to provide information requested by the Local Authority, as outlined in clause 20.2, the Local Authority may re-claim the total number of funded hours from the Provider, for the period in dispute.
20.4 The Provider should ensure they have a complaints procedure in place that is published and accessible for parents who are not satisfied their child has received their free entitlement in the correct way, as set out in this Agreement and in Early Education and Childcare Statutory guidance for Local Authorities.
20.5 If a parent or Provider is not satisfied with the way in which their complaint has been dealt with by the Local Authority or believes the Local Authority has acted unreasonably, they can make a complaint to the Local Authority Ombudsman. Such complaints will only be considered when the local complaints procedures have been exhausted.
Complaints Process. 25.1 The Supplier shall have in place and operate robust and auditable procedures to record, process and resolve complaints or problems initiated by Commissioning Bodies, the Authority or end users, including, but not limited to, suspects, witnesses and accused persons. These procedures will be regularly reviewed by and agreed with the Authority.
25.2 The Supplier shall provide clear guidance to Commissioning Bodies on their complaints process.
25.3 The Supplier shall provide a clear route for complaints to be made by parties other than the Commissioning Body, including written instructions for defendants where required. The Supplier shall provide clear guidance on the complaints process on the website hosted pursuant to Paragraph 11, which shall include instructions on how to report complaints to a Commissioning Body and/or the Supplier.
25.4 The Supplier shall immediately, and in any event within one (1) Working day, refer complaints related to the quality or standard of interpretation or a possible breach of the Authority Code of Conduct by Language Professionals whilst fulfilling Bookings to the Quality Assurance Supplier for review. The Supplier will co-operate with any investigation undertaken by the Quality Assurance Supplier and shall comply with the recommendations of their review which may include, but not be limited to, the removal or suspension from the Register of the Language Professional in question.
25.5 The Supplier shall ensure that the complaints process allows for the identification and tracking of complaints from reporting to resolution. Details of such complaints and proposed and/or completed corrective action will be reviewed at all contract management and review meetings.
25.6 The Supplier shall maintain a full record of:
25.6.1 all complaints raised using the Authority complaint categories which may be updated from time to time;
Complaints Process. 26.1 The Provider must ensure they have a complaints procedure in place that is published and accessible for parents who are not satisfied their child has received their free entitlement in the correct way. In the first instance the parents should discuss the complaint with the Provider to seek a resolution, before contacting the Council
26.2 Further information on how to process complaints is set out in Section 2.9 of the FEL code.
Complaints Process. 4.15.1 Concerns or complaints regarding your accommodation are not permitted reasons to withhold payment. Concerns should be raised immediately at Xxxxx Xxxx Reception. Students may also log maintenance issues in the maintenance binder at Xxxxx Xxxx Reception. Concerns which require further investigation or referral, should be directed to the Operations Manager.
Complaints Process. 15.1 If you want to make a complaint about the Platform and / or the services provided on the Platform, please visit our Complaints Policy.
