Common use of Complaints and Accountability Clause in Contracts

Complaints and Accountability. 1. DCA, on behalf of The Collaborative, accepts and considers questions or complaints about GA HMIS’ privacy and security policies and practices. To file a complaint or question, a person should do the following:  If the complaint is about one of the GA HMIS Participating Agencies using GA HMIS, the client should first follow the questions and/or grievance procedure of that organization. If the grievance cannot be resolved at the GA HMIS Participating Agency level, the question/complaint should be addressed to DCA in writing to: Georgia Department of Community Affairs, 00 Xxxxxxxxx Xxxx Xxxxx, Xxxxxxx, XX 00000 Attn: Xxxxxxxx Xxxxxxx. DCA’s phone number for purposes of GA HMIS is (000) 000-0000. Written correspondence may be made at the above address MUST be sent to the attention of Xxxxxxxx Xxxxxxx;  If the complaint is received by DCA, in writing or in person, about a GA HMIS Participating Agency or about an internal program, it will be reviewed by the staff responsible for administering GA HMIS first. If the question or complaint cannot be resolved at that level it will be brought to the attention of the GA HMIS Steering Committee and/or DCA’s Office of General Counsel, whichever is most appropriate for the particular situation.

Complaints and Accountability. 1. DCA, on behalf of The Collaborative, accepts and considers questions or complaints about GA HMIS’ privacy and security policies and practices. To file a complaint or question, a person should do the following:  • If the complaint is about one of the GA HMIS Participating Agencies using GA HMIS, the client should first follow the questions and/or grievance procedure of that organization. If the grievance cannot be resolved at the GA HMIS Participating Agency level, the question/complaint should be addressed to DCA in writing to: Georgia Department of Community Affairs, 00 Xxxxxxxxx Xxxx Xxxxx, Xxxxxxx, XX 00000 Attn: Xxxxxxxx Xxxxxxx. DCA’s phone number for purposes of GA HMIS is (000) 000-0000. Written correspondence may be made at the above address MUST be sent to the attention of Xxxxxxxx Xxxxxxx;  • If the complaint is received by DCA, in writing or in person, about a GA HMIS Participating Agency or about an internal program, it will be reviewed by the staff responsible for administering GA HMIS first. If the question or complaint cannot be resolved at that level it will be brought to the attention of the GA HMIS Steering Committee and/or DCA’s Office of General Counsel, whichever is most appropriate for the particular situation.