Complaints by Insureds. All Texas Department of Insurance (TDI) complaints are to be handled by the Managing General Agent as follows: a. the Managing General Agent is to notify the Company immediately of any TDI complaints received and forward a copy of the complaint to the Company; b. the Company will promptly notify the Managing General Agent of any complaints it receives on the business written pursuant to this Agreement; c. the Managing General Agent is to promptly research the circumstances of each complaint and provide the Company with a written reasonable explanation of the Managing General Agent’s position and intention; and d. the Managing General Agent is to maintain complete records of each complaint and all supporting documentation.
Appears in 2 contracts
Samples: Managing General Agency Agreement, Managing General Agency Agreement (Affirmative Insurance Holdings Inc)
Complaints by Insureds. All Texas Department of Insurance (TDI) complaints are to be handled by the Managing General Agent as follows:
a. the Managing General Agent is to notify the Company immediately of any TDI complaints received and forward a copy of the complaint to the Company;
b. the Company will promptly notify the Managing General Agent of any all complaints it receives on the business written pursuant to this Agreement;
c. the Managing General Agent is to promptly research the circumstances of each complaint and provide the Company with a written reasonable explanation of the Managing General Agent’s position and intention; and
d. the Managing General Agent is to maintain complete records of each complaint and all supporting documentation. As regards non-TDI complaints, the Managing General Agent is to maintain a log and complete records of each complaint and all supporting documentation in a form approved by the Company.
Appears in 2 contracts
Samples: Managing General Agency Agreement, Managing General Agency Agreement (Affirmative Insurance Holdings Inc)
Complaints by Insureds. All Texas Department of Insurance (TDI) complaints are to be handled by the Managing General Agent as follows:
a. the Managing General Agent is to notify the Company immediately promptly of any TDI complaints received and forward a copy of the complaint to the Company;
; b. the Company will promptly notify the Managing General Agent of any complaints it receives on the business written pursuant to this Agreement;
; c. the Managing General Agent is to promptly research the circumstances of each complaint and provide the Company with a written reasonable explanation of the Managing General Agent’s 's position and intention; and
and d. the Managing General Agent is to maintain complete records of each complaint and all supporting documentation.
Appears in 1 contract
Samples: Managing General Agency Agreement (Direct General Corp)
Complaints by Insureds. All Texas Department of Insurance (TDI) complaints are to be handled by the Managing General Agent as follows:
a. the Managing General Agent is to notify the Company immediately of any TDI complaints received and forward a copy of the complaint to the Company;
; b. the Company will promptly notify the Managing General Agent of any complaints it receives on the business written pursuant to this Agreement;
; c. the Managing General Agent is to promptly research the circumstances of each complaint and provide the Company with a written reasonable explanation of the Managing General Agent’s 's position and intention; and
and d. the Managing General Agent is to maintain complete records of each complaint and all supporting documentation.
Appears in 1 contract
Samples: Managing General Agency Agreement (Hallmark Financial Services Inc)
