Complaints & Disputes. We are committed to resolving any disputes amicably as far as is possible and to allow that contractual relationships remain unaffected. We will act in good faith to resolve any dispute or claim promptly. In the event that you are unhappy with the service we have provided to you and you wish to make a complaint, you should contact the Complaints Manager in writing or by telephone: 00 Xxxxxx Xxxx, Xxxxx, Xxxxxx, XX00 0XX; Tel No. 0000000000; or email xxxxx@xxxxxxxxx.xx.xx Should you remain dissatisfied with our handling of your complaint, or its outcome, you may be eligible to take your complaint direct to the Financial Ombudsman Service who can be contacted on 0800 023 4567 (website: www.financial- xxxxxxxxx.xxx.xx). Should you experience problems in progressing a compliant you may also, if appropriate, contact our Franchisor, Coversure Insurance Services Limited. Contact details can be found on xxx.xxxxxxxxx.xx.xx. Under FCA regulations they will not be able to deal directly with your complaint but will endeavour to facilitate a satisfactory outcome.
Appears in 5 contracts
Samples: Terms of Business Agreement, Terms of Business Agreement, Terms of Business Agreement
