Common use of Complaints & Disputes Clause in Contracts

Complaints & Disputes. We are committed to resolving any disputes amicably as far as is possible. We will act in good faith to resolve any dispute or claim promptly. In the event that you are unhappy with the service we have provided to you and you wish to make a complaint, you should contact the Complaints Manager in writing or by telephone: 00 Xxxxxx Xxxx, Xxxxx, Xxxxxx, XX00 0XX; Tel No. 0000000000; or email xxxxx@xxxxxxxxx.xx.xx If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR Their website is at: xxxxx://xxx.xxxxxxxxx- xxxxxxxxx.xxx.xx/ Should you experience problems in progressing a compliant you may also, if appropriate, contact our Franchisor, Coversure Insurance Services Limited. Contact details can be found on xxx.xxxxxxxxx.xx.xx. Under FCA regulations they will not be able to deal directly with your complaint but will endeavour to facilitate a satisfactory outcome.

Complaints & Disputes. We are committed to resolving any disputes amicably as far as is possible. We will act in good faith to resolve any dispute or claim promptly. In xxxxxxxx.Xx the event that you are unhappy with the service we have provided to you and you wish to make a complaint, you should contact the Complaints Manager in writing or by telephone: 00 Xxxxxx Xxxx, Xxxxx, Xxxxxx, XX00 0XX; Tel No. 0000000000; or email xxxxx@xxxxxxxxx.xx.xx If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR Their website is at: xxxxx://xxx.xxxxxxxxx- xxxxxxxxx.xxx.xx/ Should you experience problems in progressing a compliant you may also, if appropriate, contact our Franchisor, Coversure Insurance Services Limited. Contact details can be found on xxx.xxxxxxxxx.xx.xx. Under FCA regulations they will not be able to deal directly with your complaint but will endeavour to facilitate a satisfactory outcome.