Common use of COMPLIANCE WITH SERVICE QUALITY STANDARDS Clause in Contracts

COMPLIANCE WITH SERVICE QUALITY STANDARDS. Assist the Administrator in establishing service quality standards and developing and implementing procedures for monitoring and benchmarking the transfer agent's performance against industry standards in areas such as: compliance with initial and subsequent investment minimums; accuracy of the establishment of new accounts, including the establishment of shareholder privileges and dividend reinvestment options; accuracy of transaction processing, including monetary and non-monetary transactions; timeliness of problem resolution and correspondence, including review of shareholder complaints; compliance with document completion and retention requirements; timeliness and accuracy of confirmations and periodic shareholder statements; and quality of telephonic communications with shareholders, including a review of abandon rates, response times, and average talk time. The Sub-Administrator also shall review and participate in determinations concerning the resolution of "as of" transactions in accordance with the Fund's policies as approved by the Administrator and the Board of Directors of the Fund.

COMPLIANCE WITH SERVICE QUALITY STANDARDS. Assist the Administrator in establishing service quality standards and developing and implementing procedures for monitoring and benchmarking the transfer agent's performance against industry standards in areas such as: compliance with initial and subsequent investment minimums; accuracy of the establishment of new accounts, including the establishment of shareholder privileges and dividend reinvestment options; accuracy of transaction processing, including monetary and non-monetary transactions; timeliness of problem resolution and correspondence, including review of shareholder complaints; compliance with document completion and retention requirements; timeliness and accuracy of confirmations and periodic shareholder statements; and quality of telephonic communications with shareholders, including a review of abandon rates, response times, and average talk time. The Sub-Administrator also shall review and participate in determinations concerning the resolution of "as of" transactions in accordance with the FundCompany's policies as approved by the Administrator and the Board of Directors of the FundCompany.