Service Quality Standards. Assist the Administrator in establishing service quality standards and developing and implementing procedures for monitoring and benchmarking the performance of third-party service providers, such as those specified in Section 1.3.1. above, against industry standards. Upon reasonable request, the Sub-Administrator shall provide the Administrator and the Fund's Board of Directors with periodic reports concerning the results of monitoring of the performance and service quality of these service quality of these service providers.
Service Quality Standards. MFS agrees to specific performance standards associated with quality of service requests as specified in Schedule 27.1. Should MFS fail to meet these service quality standards, during a period in which BA has failed to meet the Performance Criteria. BA's failure during such time period shall be excused and not apply toward the calculation of a Specified Performance Breach.
Service Quality Standards. The Service Operator shall meet the requirements of the 16 Service Quality Standards. (C)
Service Quality Standards. Focal agrees to specific performance standards associated with quality of service requests as specified in Schedule 27.1. Should Focal fail to meet these service quality standards, during a period in which BA has failed to meet the Performance Criteria, BA's failure during such time period shall be excused and not apply toward the calculation of a Specified Performance Breach.
Service Quality Standards. 53 28.0 COMPLIANCE WITH LAWS; REGULATORY APPROVAL........................... 54
Service Quality Standards. ETC agrees to specific performance standards associated with quality of service requests as specified in Schedule 27.1. Should ETC fail to meet these service quality standards, during a period in which BA has failed to meet the Performance Criteria, BA’s failure during such time period shall be excused and not apply toward the calculation of a Specified Performance Breach.
Service Quality Standards. As a condition of the rights licensed in this agreement, Licensee agrees that use of the Licensed Marks will be subject to the following terms and conditions, all which are important and required as a.Soul Coaching® Practitioner.
(a) Signing this license indicates acceptance of conducting of all practices outlined in the Soul Coaching® Practitioner Practices manual, as written in conducting Soul Coaching® Services.
(b) Licensee warrants and represents that the Licensor possesses unique information (the "IP") relating to providing Soul Coaching® Services which include:
(1) Methods, processes, formats, specifications, systems, procedures, sales and marketing techniques and knowledge of, and experience in the teaching of SOUL COACHING workshops and certifications, including any and all contents of the SC Practitioners Manual and the SC Practitioners Manual;
Service Quality Standards. (a) Priceline and Net2Phone shall establish and maintain a process to evaluate the quality of OBP Service, including a combination of User evaluations and quality measurements, including echo, static, clipping, number of disconnects and latency. At a minimum, Net2Phone shall maintain a [****] for the network access to the OBP Service and must maintain an [****] for its combined network, including, without limitation, originating and terminating access and network access within [****] of the OBP Launch on the National 800 number, and within [****] of the OBP Launch on the local access number.
(b) In the event that Priceline shall determine, in its sole reasonable discretion, based upon the evaluation methodology set forth above, and as evidenced by some or all of the following: echo, static, clipping, multiple disconnects and latency in excess of [****] on domestically originated and terminating calls or latency for international calls in excess of a number of [****] to be mutually agreed to by the Parties, that Net2Phone is experiencing recurring substandard or unsatisfactory quality and/or customer service, Priceline shall make commercially reasonable efforts to notify Net2Phone promptly of such determination in order that the Parties may, in good faith, determine the cause of such substandard or unsatisfactory quality or customer service. At the time of such written notice, Priceline shall give Net2Phone 5 days to cure. Net2Phone shall use all reasonable
Service Quality Standards. (a) Priceline, in its sole discretion, may set quality standards for: DTMF tones; sound, clarity and audibility of calls; call completion; network quality; and customer service. Substandard or unsatisfactory quality includes, all issues affecting the quality of the call and the customer experience and is based on the presence of echo, static, clipping, noise, multiple disconnects and latency in excess of * milliseconds. If Priceline determines, in its sole discretion, that XxxxXxxx.xxx is experiencing recurring substandard or unsatisfactory quality, as described above, in any Telecom DCS Market, Priceline may suspend or restrict XxxxXxxx.xxx's participation in such Telecom DCS Market for a period of up to ninety (90) days or the earlier cure thereof by XxxxXxxx.xxx. Priceline will make commercially reasonable efforts to notify XxxxXxxx.xxx within one (1) U.S. business day after invoking any such suspension or restriction, which notification shall include a general description of the substandard or unsatisfactory quality and/or customer service issues. In the event that XxxxXxxx.xxx cure(s) such substandard or unsatisfactory condition to the satisfaction of Priceline within 90 days following Priceline's delivery of notice thereof to XxxxXxxx.xxx, Priceline will lift the suspension or restriction imposed in respect thereto. In the event that XxxxXxxx.xxx fails to cure such substandard or unsatisfactory condition(s) within 90 days following Priceline's delivery of notice thereof to XxxxXxxx.xxx, Priceline shall thereupon and thereafter have the right to terminate XxxxXxxx.xxx's participation in such Telecom DCS Market.
(b) Priceline may, in its sole discretion, establish and maintain a process to evaluate the quality of calls for Participating Providers, including XxxxXxxx.xxx. Such process may use a combination of User evaluations or Priceline's evaluations. XxxxXxxx.xxx acknowledges and agrees that Priceline shall have the right to disseminate and disclose information regarding XxxxXxxx.xxx's service quality and customer service quality evaluations: to its current customers; to potential customers inquiring about the quality of carriers' services; and in response to the media's specific inquiries and where otherwise required by law; provided that Priceline not regularly publish for general dissemination to the public the service or customer service quality evaluations specific to XxxxXxxx.xxx.
Service Quality Standards. 1. Railway undertakings shall establish service quality standards and implement a quality management system to maintain service quality. The service quality standards shall at least cover the items listed in Annex III.
2. Railway undertakings shall monitor their own performance as reflected in the service quality standards. Railway undertakings shall publish a report on their service quality performance on their website at the latest by 30 June [OJ: Add the year of entry into force + 2 years], and every two years thereafter. In addition, these reports shall be made available on the website of the European Union Agency for Railways.
3. Station managers shall establish service quality standards based on the relevant items listed in Annex III. They shall monitor their performance pursuant to these standards and provide access to the information on their performance to the national public authorities on request.
