Computer and Software Requirements. Below are the current HHSC/TIRN-defined computer and software requirements, which AICs will adhere to throughout the contract term. Due to the evolving nature of technology, these requirements are subject to change by HHSC/TIRN at any time. Platform/Image Core CPU: Minimum 2.0GHz (Recommended 3.2GHz+) Memory: Minimum 2 GB (Recommended 4GB) Disk Space for Desktop and Process Analytics: 10 MB for the client installation files and 100 MB to ensure processes run when there is no network. Monitor: Minimum resolution: 1280 x 800 (Recommended Resolution: 1280 x 1024 or higher) Sound Card: Sound card, plus speakers and/or headphones Video Card: Minimum 32MB RAM Peripherals: Keyboard, Mouse, CD-ROM drive (or access to a shared network drive) Network: 10-100 MBPS 10-BaseT LAN Card or faster Operating System Microsoft Windows® 7 (32-bit or 64-bit) Microsoft Windows® 10 (32-bit or 64-bit) Mac OS X Browser Microsoft Internet Explorer® 7.0 Microsoft Internet Explorer® 8.0 Microsoft Internet Explorer® 9.0 Microsoft Internet Explorer® 10.0 (only for Finesse 10.5 ES1 or higher) Microsoft Internet Explorer® 11.0 Firefox Microsoft Edge Chrome Plug-ins Oracle JRE 1. (Update 121 or Higher) Allow ActiveX (filtering must be enabled for ActiveX plug- ins) Cookies must be enabled Java Plug-in 1.7_7 or later Other Software Loaded on System/Image Anti-Virus Adobe Reader 6.0 or later Thin Clients and VMware Comments Windows 2012 64-bit Edition with Remote Desktop Session Host (RD Session Host), and with 32-bit/64-bit Citrix XenApp 6.0 Windows 2008 R2/R2 SP1 64-bitEdition with Remote Desktop Session Host (RD Session Host), and with 32- bit/64- bit Citrix XenApp 6.0 Windows Server 2008 SP1/SP2 64-bitEdition with Remote Desktop Session Host (RD Session Host), and with 32-bit/64- bit Citrix XenApp 5.0 Citrix 32-bit/64-bit XenApp 7.5/7.6 and XenDesktop 7.x VMware View (VDI) 5.x Supported by all desktop applications except: o Desktop Messaging Client if Published Application o Strategic Planner o Desktop Gadget o Partially supported by DPA client Windows 2012 R2 Terminal Services AICs will be responsible for maintaining HHSC/TIRN issued laptops and tablets by signing in using HHSC network credentials and VPN access at a minimum of once every 30 days. This equipment must be attached to the HHSC/TIRN network using ethernet connection for at least one hour each month, to install all necessary software updates. AICs will be responsible for maintaining HHSC/TIRN Network accounts. All AIC staff who have been provisioned with HHSC sign on credentials and VPN access, must log in using their network credentials at least once every 30 days to maintain access to their individual accounts.
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