Common use of Consistent and Reliable Service Clause in Contracts

Consistent and Reliable Service. The Contractor provides consistent and reliable service. (Answering question: How consistent and reliable is the service <VENDOR> is providing?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each Using Agency site; in review of the scope provided by the Contractor. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of returned responses with a minimum rating of 4=Meets Expectations. Metric #12: Responsiveness Responsiveness of customer service. (Answering question: How responsive is the <VENDOR> service on issues, when applicable?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced site. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of returned responses with a minimum rating of 4=Meets Expectations.

Consistent and Reliable Service. The Contractor provides should strive to provide consistent and reliable serviceservice according to the scope of this contract. (Answering question: How Is <Contractor Name> providing consistent and reliable is the service <VENDOR> is providingservice?) Upon the State’s written request, but no more than once per quarter, the The Contractor shall conduct quarterly or semi-annual surveys with the Key Agency associates at each Using Agency site; in review of the scope provided by the Contractorkey agency associates. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. Expectations The target: 100% of returned responses with a minimum rating of 4=Meets Expectations. Expectations Metric #123: Responsiveness Responsiveness The Contractor should strive to be responsive to the State’s general needs and concerns on the contract as well as the general scope of customer serviceprocured products and services. (Answering question: How Is <Contractor’s Name> responsive is the <VENDOR> service on issues, when applicableto your agency’s needs/concerns?) Upon the State’s written request, but no more than once per quarter, the The Contractor shall conduct quarterly or semi-annual surveys with the Key Agency associates at each serviced sitekey agency associates. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. Expectations The target: 100% of returned responses with a minimum rating of 4=Meets Expectations.

Consistent and Reliable Service. The Contractor provides consistent and reliable service. (Answering question: How consistent and reliable is the service <VENDOR> xxxxxxx is providing?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each Using Agency site; in review of the scope provided by the Contractor. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The targetPerformance Standard: 100% of returned responses with a minimum rating of 4=Meets Expectations. Metric #12: Responsiveness Responsiveness of customer service. (Answering question: How responsive is the <VENDOR> xxxxxxx Program service on issues, when applicable?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced Using Agency site; in review of the scope provided by the Contractor. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The targetPerformance Standard: 100% of returned responses with a minimum rating of 4=Meets Expectations.

Consistent and Reliable Service. The Contractor provides consistent and reliable service. (Answering question: How consistent and reliable is the service <VENDOR> the Vendor is providing?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each Using Agency site; in review of the scope provided by the Contractor. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of returned responses with a minimum rating of 4=Meets Expectations. Metric #1213: Responsiveness Responsiveness of customer service. (Answering question: How responsive is the <VENDOR> the Vendor’s service on issues, when applicable?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced Using Agency site; in review of the scope provided by the Contractor. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of returned responses with a minimum rating of 4=Meets Expectations.