Consultancy Services. 6.1. Where the Customer directly engages Workbooks to provide Consultancy Services, as evidenced by an Order between Workbooks and the Customer: 6.1.1. unless expressly stated otherwise on the Order, the Consultancy Services shall be provided on a time and materials basis, in accordance with prevailing charge out rates, as set out on the Order; 6.1.2. the Customer shall nominate a contact (“Project Manager”) who will be responsible for scheduling the Customers’ resources, agreeing a project schedule and confirming specific dates on which Workbooks can deliver the Consultancy Services (the “Consultancy Project"); 6.1.3. the Customer shall perform in a timely and professional manner any and all obligations that are required for the provision of the Consultancy Services including but not limited to: access to Customer premises, computer systems and /or data as is necessary; affording Workbooks reasonable working conditions and facilities, promptly and within agreed timescales furnishing the information requested of the Customer, for example where data must be provided for import into the Workbooks Services, or in relation to any other aspect of the Consultancy Services and to ensure its agents and employees co-operate with Workbooks; 6.1.4. that once dates for Consultancy Services, (including Workbooks Admin Training Courses) have been agreed by the Customer, the Customer may reschedule the days at no charge up to 10 full working days ahead of the agreed dates. If the Customer wishes to reschedule the agreed dates between 5 – 9 full working days prior to the agreed dates, Workbooks retains the right to charge 50% of the Consultancy Fees agreed. If the Customer wishes to reschedule agreed consultancy dates less than 5 full working days prior to the agreed dates, Workbooks retains the right to charge 100% of the Consultancy Fees agreed. In the event the Customer reschedules the agreed dates and Workbooks can utilise the consultancy days for another customer, no charges will be made; 6.1.5. in the event the Customer reschedules pre-agreed Consultancy Services dates, Workbooks shall endeavour to accommodate such changes with minimum disruption, however the Customer agrees that the estimated project delivery date and future pre-booked consultancy days may be affected. The Customer agrees that the assigned Workbooks consultant may no longer be available, and that any costs incurred in handing the project over to another Workbooks consultant is in addition to the Consultancy Services on the Order and will be invoiced accordingly; 6.1.6. any unused Advisory Points shall lapse at the end of (a) the current Subscription Term as detailed on an Order, or (b) twelve (12) months from date of Order, whichever is the later, and any Consultancy Services purchased under Customer Success Plus program can be carried forward for three (3) months at which point they shall lapse. The Customer’s attendance on a scheduled Workbooks System Admin course must take place within twelve (12) months of the date of the Order. 6.2. A Consultancy Project may be put on hold or suspended ("On-Hold") for the following reasons:
Appears in 1 contract
Samples: Terms and Conditions of Service
Consultancy Services. 6.1. Where the Customer directly engages Workbooks to provide Consultancy Services, as evidenced by an Order between Workbooks and the Customer, the Customer agrees:
6.1.1. that unless expressly stated otherwise on the Order, the Consultancy Services shall be provided on a time and materials basis, in accordance with prevailing charge out rates, as set out on the Order;
6.1.2. the Customer shall to nominate a contact (“Project Manager”) who will be responsible for scheduling the Customers’ resources, agreeing a project schedule and confirming specific dates on which Workbooks can deliver the Consultancy Services (the “Consultancy Project");
6.1.3. the Customer shall to perform in a timely and professional manner any and all obligations that are required for the provision of the Consultancy Services including but not limited to: access to Customer premises, computer systems and /or data as is necessary; affording Workbooks reasonable working conditions and facilities, promptly and within agreed timescales furnishing the information requested of the Customer, for example where data must be provided for import into the Workbooks Services, or in relation to any other aspect of the Consultancy Services and to ensure its agents and employees co-operate with Workbooks;
6.1.4. that once dates for Consultancy Services, (including Workbooks Admin Training Courses) have been agreed by the Customer, the Customer may reschedule the days at no charge up to 10 full working days ahead of the agreed dates. If the Customer wishes to reschedule the agreed dates between 5 – 9 full working days prior to from the agreed dates, Workbooks retains the right to charge 50% of the Consultancy Fees agreed. If the Customer wishes to reschedule agreed consultancy dates less than 5 full working days prior to from the agreed dates, Workbooks retains the right to charge 100% of the Consultancy Fees agreed. In the event the Customer reschedules the agreed dates and Workbooks can utilise the consultancy days for another customer, no charges will be made;
6.1.5. that in the event the Customer reschedules pre-agreed Consultancy Services dates, Workbooks shall endeavour to accommodate such changes with minimum disruption, however the Customer agrees that the estimated project delivery date and future pre-booked consultancy days may be affected. The Customer agrees that the assigned Workbooks consultant may no longer be available, and that any costs incurred in handing the project over to another Workbooks consultant is in addition to the Consultancy Services on the Order and will be invoiced accordingly;
6.1.6. that at any unused Advisory Quickstart Points shall or Administration Credits will lapse at the end of (a) the current Subscription Term as detailed on an Order, or (b) twelve (12) months from date of Order, whichever is the later, and any Consultancy Services purchased under Customer Success Plus program can be carried forward for three (3) months at which point they shall lapse. The Customer’s attendance on a scheduled Workbooks System Admin course must take place within twelve (12) months of the date of the Order.
6.2. A The Customer and Workbooks agree that a Consultancy Project may be put on hold or suspended ("On-Hold") for the following reasons:
6.2.1. non-payment of Fees;
6.2.2. changes in Customer resource availability or project sponsorship which result in the Consultancy Project not being viable at the current time;
6.2.3. changes in Consultancy Project requirements that impact the project budget and/or scope and/or timescales which require sign-off by the Customer, should that sign-off not be received within two (2) weeks of notification of such change by Workbooks;
6.2.4. the Customer has ordered more Admin Credits, QuickStart Points or Professional Days than are required for completion of a specific phase of a Consultancy Project and is not yet ready to use that time;
6.3. If a Consultancy Project is placed On-Hold the Workbooks consultant shall notify the Primary Contact as provided in accordance with Clause 5.3 and the Customer Project Manager in writing. Workbooks reserves the right to raise Fees for any Consultancy Services
6.4. In the event of Where the Customer engages a Workbooks Partner to provide Consultancy Services, Workbooks makes no representation as to the quality of service provided by the Workbooks Partner and shall have no liability for any claims arising from actions or work undertaken by Workbooks Partners or their agents or subcontractors.
Appears in 1 contract
Samples: Terms of Service
Consultancy Services. 6.1. Where the Customer directly engages Workbooks to provide Consultancy Services, as evidenced by an Order between Workbooks and the Customer, the Customer agrees:
6.1.1. that unless expressly stated otherwise on the Order, the Consultancy Services shall be provided on a time and materials basis, in accordance with prevailing charge out rates, as set out on the Order;
6.1.2. the Customer shall to nominate a contact (“Project Manager”) who will be responsible for scheduling the Customers’ resources, agreeing a project schedule and confirming specific dates on which Workbooks can deliver the Consultancy Services (the “Consultancy Project");
6.1.3. the Customer shall to perform in a timely and professional manner any and all obligations that are required for the provision of the Consultancy Services including but not limited to: access to Customer premises, computer systems and /or data as is necessary; affording Workbooks reasonable working conditions and facilities, promptly and within agreed timescales furnishing the information requested of the Customer, for example where data must be provided for import into the Workbooks Services, or in relation to any other aspect of the Consultancy Services and to ensure its agents and employees co-operate with Workbooks;
6.1.4. that once dates for Consultancy Services, (including Workbooks Admin Training Courses) have been agreed by the Customer, the Customer may reschedule the days at no charge up to 10 full working days ahead of the agreed dates. If the Customer wishes to reschedule the agreed dates between 5 – 9 full working days prior to from the agreed dates, Workbooks retains the right to charge 50% of the Consultancy Fees agreed. If the Customer wishes to reschedule agreed consultancy dates less than 5 full working days prior to from the agreed dates, Workbooks retains the right to charge 100% of the Consultancy Fees agreed. In the event the Customer reschedules the agreed dates and Workbooks can utilise the consultancy days for another customer, no charges will be made;
6.1.5. that in the event the Customer reschedules pre-agreed Consultancy Services dates, Workbooks shall endeavour to accommodate such changes with minimum disruption, however the Customer agrees that the estimated project delivery date and future pre-booked consultancy days may be affected. The Customer agrees that the assigned Workbooks consultant may no longer be available, and that any costs incurred in handing the project over to another Workbooks consultant is in addition to the Consultancy Services on the Order and will be invoiced accordingly;
6.1.6. that at any unused Advisory Quickstart Points shall or Administration Credits will lapse at the end of (a) the current Subscription Term as detailed on an Order, or (b) twelve (12) months from date of Order, whichever is the later, and any Consultancy Services purchased under Customer Success Plus program can be carried forward for three (3) months at which point they shall lapse. The Customer’s attendance on a scheduled Workbooks System Admin course must take place within twelve (12) months of the date of the Order.
6.2. A The Customer and Workbooks agree that a Consultancy Project may be put on hold or suspended ("On-Hold") for the following reasons:
6.2.1. non-payment of Fees;
6.2.2. changes in Customer resource availability or project sponsorship which result in the Consultancy Project not being viable at the current time;
6.2.3. changes in Consultancy Project requirements that impact the project budget and/or scope and/or timescales which require sign-off by the Customer, should that sign-off not be received within two (2) weeks of notification of such change by Workbooks;
6.2.4. the Customer has ordered more Admin Credits, QuickStart Points or Professional Days than are required for completion of a specific phase of a Consultancy Project and is not yet ready to use that time;
6.3. If a Consultancy Project is placed On-Hold the Workbooks consultant shall notify the Primary Contact as provided in accordance with Clause 5.3 and the Customer Project Manager in writing. Workbooks reserves the right to raise Fees for any Consultancy Services work performed and to reallocate any Workbooks consultants assigned to the Consultancy Project. Should a Consultancy Project remain On-Hold for more than three (3) months with no change or re-confirmation of a start date by the Customer, Workbooks reserves the right to cancel any remaining Consultancy days. In the event that the Customer has been invoiced for Consultancy days not utilised, these shall will be forfeited by the Customer. Admin Credits and QuickStart Points will continue to be available for use until the end of the Customer’s licence term.
6.4. In the event of Where the Customer engages a Workbooks Partner to provide Consultancy Services, Workbooks makes no representation as to the quality of service provided by the Workbooks Partner and shall have no liability for any claims arising from actions or work undertaken by Workbooks Partners or their agents or subcontractors.
Appears in 1 contract
Samples: Terms of Service
Consultancy Services. 6.15.1. Where the Customer directly engages Workbooks to provide Consultancy Services, as evidenced by an Order between Workbooks and the Customer, the Customer agrees:
6.1.15.1.1. that unless expressly stated otherwise on the Order, the Consultancy Services shall be provided on a time and materials basis, in accordance with prevailing charge out rates, as set out on the Order;
6.1.25.1.2. the Customer shall to nominate a contact (“Project Manager”) who will be responsible for scheduling the Customers’ resources, agreeing a project schedule and confirming specific dates on which Workbooks can deliver the Consultancy Services (the “Consultancy Project")Services;
6.1.35.1.3. the Customer shall to perform in a timely and professional manner any and all obligations that are required for the provision of the Consultancy Services including but not limited to: access to Customer premises, computer systems and /or data as is necessary; affording Workbooks reasonable working conditions and facilities, promptly and within agreed timescales furnishing the information requested of the Customer, for example where data must be provided for import into the Workbooks Services, or in relation to any other aspect of the Consultancy Services and to ensure its agents and employees co-operate with Workbooks;.
6.1.45.1.4. that once dates for Consultancy Services, (including Workbooks Admin Training Courses) have been agreed by the Customer, the Customer may reschedule the days at no charge up to 10 full working days ahead of the agreed dates. If the Customer wishes to reschedule the agreed dates between 5 – 9 full working days prior to from the agreed dates, Workbooks retains the right to charge 50% of the Consultancy Fees agreed. If the Customer wishes to reschedule agreed consultancy dates less than 5 full working days prior to from the agreed dates, Workbooks retains the right to charge 100% of the Consultancy Fees agreed. In the event the Customer reschedules the agreed dates and Workbooks can utilise the consultancy days for another customer, no charges will be made;
6.1.55.1.5. in the event the Customer reschedules pre-agreed Consultancy Services dates, Workbooks shall endeavour to accommodate such changes with minimum disruption, however the Customer agrees that the estimated project delivery date and future pre-booked consultancy days may be affected. The Customer agrees that the assigned Workbooks consultant may no longer be available, and that any costs incurred in handing the project over to another Workbooks consultant is in addition to the Consultancy Services on the Order and will be invoiced accordingly;
6.1.6. at any unused Advisory Points shall Quickstart Implementation Credits or Administration Credits will lapse at the end of (a) the current Subscription Term as detailed on an Order, or (b) twelve (12) months from date of Order, whichever is the later, and any Consultancy Services purchased under Customer Success Plus program can be carried forward for three (3) months at which point they shall lapse. The Customer’s attendance on a scheduled Workbooks System Admin course must take place within twelve (12) months of the date of the Order.
6.2. A Consultancy Project may be put on hold or suspended ("On-Hold") for the following reasons:
Appears in 1 contract
Samples: Terms of Service
Consultancy Services. 6.15.1. Where the Customer directly engages Workbooks to provide Consultancy Services, as evidenced by an Order between Workbooks and the Customer, the Customer agrees:
6.1.15.1.1. that unless expressly stated otherwise on the Order, the Consultancy Services shall be provided on a time and materials basis, in accordance with prevailing charge out rates, as set out on the Order;
6.1.25.1.2. the Customer shall to nominate a contact (“Project Manager”) who will be responsible for scheduling the Customers’ resources, agreeing a project schedule and confirming specific dates on which Workbooks can deliver the Consultancy Services (the “Consultancy Project")Services;
6.1.35.1.3. the Customer shall to perform in a timely and professional manner any and all obligations that are required for the provision of the Consultancy Services including but not limited to: access to Customer premises, computer systems and /or data as is necessary; affording Workbooks reasonable working conditions and facilities, promptly and within agreed timescales furnishing the information requested of the Customer, for example where data must be provided for import into the Workbooks Services, or in relation to any other aspect of the Consultancy Services and to ensure its agents and employees co-operate with Workbooks;.
6.1.45.1.4. that once dates for Consultancy Services, (including Workbooks Admin Training Courses) Services have been agreed by the Customer, the Customer may reschedule the days at no charge up to 10 full working days ahead of the agreed dates. If the The Customer wishes to reschedule the agreed dates between 5 – 9 full working days prior to from the agreed dates, Workbooks retains the right to charge 50% of the Consultancy Fees consultancy fee agreed. If the Customer wishes to reschedule agreed consultancy dates less than 5 full working days prior to from the agreed dates, Workbooks retains the right to charge 100% of the Consultancy Fees consultancy fee agreed. In the event the Customer reschedules the agreed dates and Workbooks can utilise the consultancy days for another customer, no charges will be made;
6.1.5. in the event the Customer reschedules pre-agreed Consultancy Services dates, Workbooks shall endeavour to accommodate such changes with minimum disruption, however the Customer agrees that the estimated project delivery date and future pre-booked consultancy days may be affected. The Customer agrees that the assigned Workbooks consultant may no longer be available, and that any costs incurred in handing the project over to another Workbooks consultant is in addition to the Consultancy Services on the Order and will be invoiced accordingly;
6.1.6. any unused Advisory Points shall lapse at the end of (a) the current Subscription Term as detailed on an Order, or (b) twelve (12) months from date of Order, whichever is the later, and any Consultancy Services purchased under Customer Success Plus program can be carried forward for three (3) months at which point they shall lapse. The Customer’s attendance on a scheduled Workbooks System Admin course must take place within twelve (12) months of the date of the Order.
6.2. A Consultancy Project may be put on hold or suspended ("On-Hold") for the following reasons:
Appears in 1 contract
Samples: Terms of Service
