Contact Center Manager – Responsibilities and Qualifications. The Contact Center Manager is responsible for contact center operations, including the ability to forecast and effectively manage contact volume, and schedule staff and training to meet service level objectives. The Contact Center Manager is responsible for monitoring the HHSC/TIRN contact center real-time and historical reporting data for telephony system activity, as well as activity related to web-based chat or SMS text service, if applicable. The minimum qualifications for this position include:
Appears in 6 contracts
Samples: Renewal, contracts.hhs.texas.gov, contracts.hhs.texas.gov
