Contact Centre Service Sample Clauses

Contact Centre Service i. The Contact Centre is available to: 1. provide help and enquiry services to Landlords, Letting Agents and Tenants in connection with the Scheme; 2. process requests for Forms; and 3. manage new registrations of Landlords and Letting Agents. ii. The telephone number for the Contact Centre is ▇▇▇▇ ▇▇▇▇ ▇▇▇. iii. The Contact Centre will operate Monday to Friday from 08.30 – 17.30 (excluding weekends and bank holidays). iv. All Landlords requesting Forms will be asked for their Landlord ID and the Deposit ID, where applicable, in order to process requests for Forms. v. All Tenants requesting Forms will be asked for their Deposit ID in order to process requests for Forms. vi. Before providing any held data, callers will be positively identified by a Contact Centre representative. If callers are unable to provide satisfactory answers to questions posed to establish the positive identity of the caller, the call will not be able to proceed.