Contact Centre Service. i. The Contact Centre is available to: 1. provide help and enquiry services to Landlords, Letting Agents and Tenants in connection with the Scheme; 2. process requests for Forms; and 3. manage new registrations of Landlords and Letting Agents. ii. The telephone number for the Contact Centre is 0000 0000 000. iii. The Contact Centre will operate Monday to Friday from 08.30 – 17.30 (excluding weekends and bank holidays). iv. All Landlords requesting Forms will be asked for their Landlord ID and the Deposit ID, where applicable, in order to process requests for Forms. v. All Tenants requesting Forms will be asked for their Deposit ID in order to process requests for Forms. vi. Before providing any held data, callers will be positively identified by a Contact Centre representative. If callers are unable to provide satisfactory answers to questions posed to establish the positive identity of the caller, the call will not be able to proceed.
Appears in 2 contracts
Samples: Assured Shorthold Tenancy Agreement, Assured Shorthold Tenancy Agreement
Contact Centre Service. i. (i) The Contact Centre is available to:
1. provide help and enquiry services to Landlords, Letting Agents and Tenants in connection with the SchemeService;
2. process requests for Forms; and
3. manage new registrations of Landlords and Letting Agents.
(ii. ) The telephone number for the Contact Centre is 0000 0000 000.
(iii. ) The Contact Centre will operate Monday to Friday from 08.30 – 17.30 (excluding weekends and bank holidays).
(iv. ) All Landlords requesting Forms will be asked for their Landlord ID and the Deposit ID, where applicable, in order to process requests for Forms.
v. (v) All Tenants requesting Forms will be asked for their Deposit ID in order to process requests for Forms.
(vi. ) Before providing any held data, callers will be positively identified by a Contact Centre representative. If callers are unable to provide satisfactory answers to questions posed to establish the positive identity of the caller, the call will not be able to proceed.
Appears in 1 contract
Samples: Assured Shorthold Tenancy Agreement
Contact Centre Service. i. The Contact Centre is available to:
1. provide help and enquiry services to Landlords, Letting Agents and Tenants in connection with the Scheme;
2. process requests for Forms; and
3. manage new registrations of Landlords and Letting Agents.
ii. The telephone number for the Contact Centre is 0000 0000 000.
iii. The Contact Centre will operate Monday to Friday from 08.30 – 17.30 (excluding weekends and bank holidays).
iv. All Landlords requesting Forms will be asked for their Landlord ID and the Deposit ID, where applicable, in order to process requests for Forms.
v. All Tenants requesting Forms will be asked for their Deposit ID in order to process requests for Forms.
vi. Before providing any held data, callers will be positively identified identified by a Contact Centre representative. If callers are unable to provide satisfactory answers to questions posed to establish the positive identity of the caller, the call will not be able to proceed.
Appears in 1 contract
Samples: Assured Shorthold Tenancy Agreement
Contact Centre Service. i. The Contact Centre is available to:
1. i. provide help and enquiry services to Landlords, Letting Agents and Tenants in connection with the Scheme;
2ii. process requests for Forms; and
3iii. manage new registrations of Landlords and Letting Agents.
ii. i. The telephone number for the Contact Centre is 0000 0000 000000 0000.
iiiii. The Contact Centre will operate Monday to Friday from 08.30 – 17.30 (excluding weekends and bank holidays).
iviii. All Landlords requesting Forms will be asked for their Landlord ID and the Deposit ID, where applicable, in order to process requests for Forms.
v. iv. All Tenants requesting Forms will be asked for their Deposit ID in order to process requests for Forms.
vi. v. Before providing any held data, callers will be positively identified identified by a Contact Centre representative. If callers are unable to provide satisfactory answers to questions posed to establish the positive identity of the caller, the call will not be able to proceed.
Appears in 1 contract
Samples: Assured Shorthold Tenancy Agreement
Contact Centre Service. i. The Contact Centre is available to:
1. provide help and enquiry services to Landlords, Letting Agents and Tenants in connection with the SchemeService;
2. process requests for Forms; and
3. manage new registrations of Landlords and Letting Agents.
ii. The telephone number for the Contact Centre is 0000 0000 000.
iii. The Contact Centre will operate Monday to Friday from 08.30 – 17.30 (excluding weekends and bank holidays).
iv. All Landlords requesting Forms will be asked for their Landlord ID and the Deposit ID, where applicable, in order to process requests for Forms.
v. All Tenants requesting Forms will be asked for their Deposit ID in order to process requests for Forms.
vi. Before providing any held data, callers will be positively identified identifi ed by a Contact Centre representative. If callers are unable to provide satisfactory answers to questions posed to establish the positive identity of the caller, the call will not be able to proceed.
Appears in 1 contract
Samples: Tenancy Agreement
