Contract and Client Managers. Contract Management is the responsibility of the Department and the Contractor. The Contractor will designate a Client Manager to oversee Contractor Activities on this engagement. This person may not be replaced without the prior consent of the Department. The Contractor Client Manager (CCM) is responsible for the successful delivery of the Contractor’s services in accordance with the Contract and specifically the Statement of Work. The Contractor will manage all Contractor Personnel as specified in the Contract and according to the requirements in the SDF. The CCM’s essential responsibilities include:
i) Act as liaison between the Contractor and the Department.
ii) Maintain Framework, updating approved revisions in “owned” chapters as needed.
iii) Provide for and provision Contractor Personnel as needed to complete assigned Activities.
iv) Ensure Contractor Personnel are supervised as needed to comply with the Contractor’s policies and procedures, enabling the Contractor to meet its responsibilities as defined in the Contract.
v) Ensure Contractor Personnel accurately follow processes defined in the Framework, including processes for submitting completed Activities for review, and ensuring that the Department approves Service Request Activities prior to commencing work.
vi) Ensure monthly Contractor invoices are submitted with all required documentation needed for approval.
vii) Provide cost estimates for Department requested Variable Enhancement Projects.
viii) Provide a Contractor Project Coordinator to coordinate approved Variable Enhancement Project Activities.
ix) Meet with the Department and inform Contractor management on Department contractual issues as needed.
x) Resolve any contractual problems. EFSS will designate a Department Contract Manager (DCM) whose primary responsibility is quality assurance over the process that governs the management and coordination of Contract Activities. The DCM will ensure that appropriate documentation of Activities is occurring, appropriate approvals are obtained, resources are assigned and trained, and invoices are submitted according to the Contract’s requirements. In addition, The DCM shall be authorized to make or obtain contractual decisions on behalf of the Department, and shall communicate these decisions to the Contractor in writing. The DCM’s essential responsibilities include:
i) Act as liaison between the Department and the Contractor.
ii) Maintain Service Delivery Framework, updating approved revision...
