Contractor Performance. OPM will consider such elements as the accurate and timely processing of benefit claims, the volume and validity of complaints received by OPM, effective- ness of internal controls systems in place, the timeliness and adequacy of reports on operations, and responsive- ness to OPM offices, enrollees, bene- ficiaries, and Congress as measures of economical and efficient contract per- formance. This factor will be judged
Appears in 4 contracts
Samples: Service Charge Agreement, Service Charge Agreement, Service Charge Agreement
