Common use of Contractor Performance Clause in Contracts

Contractor Performance. OPM will consider such elements as the accurate and timely processing of benefit claims, the volume and validity of complaints received by OPM, effective- ness of internal controls systems in place, the timeliness and adequacy of reports on operations, and responsive- ness to OPM offices, enrollees, bene- ficiaries, and Congress as measures of economical and efficient contract per- formance. This factor will be judged