Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; (vi) compliance with the Fund prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.
Appears in 107 contracts
Samples: Shareholder Services Agreement (American Funds Global Insight Fund), Shareholder Services Agreement (American Funds International Vantage Fund), Shareholder Services Agreement (American Funds Income Series)
Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; and (vi) compliance with the Fund prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.
Appears in 17 contracts
Samples: Shareholder Services Agreement (Emerging Markets Growth Fund Inc), Indemnification Agreement (Emerging Markets Growth Fund Inc), Administrative Services Agreement (Limited Term Tax Exempt Bond Fund of America)
Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; and (vi) compliance with the Fund Series prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.
Appears in 12 contracts
Samples: Shareholder Services Agreement (Capital Group Private Client Services Funds), Shareholder Services Agreement (Capital Group Private Client Services Funds), Shareholder Services Agreement (American Funds Retirement Income Portfolio Series)
Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency servicesservices to ensure shareholders receive high-quality service. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; (vi) to ensure compliance with the Fund prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.
Appears in 11 contracts
Samples: Shareholder Services Agreement (American Funds Inflation Linked Bond Fund), Shareholder Services Agreement (American Funds Global High-Income Opportunities Fund), Shareholder Services Agreement (American Funds Corporate Bond Fund)
Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; (vi) compliance with the Fund Series prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.
Appears in 7 contracts
Samples: Shareholder Services Agreement (American Funds Portfolio Series), Shareholder Services Agreement (American Funds Portfolio Series), Shareholder Services Agreement (American Funds Portfolio Series)
Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; (vi) compliance with the Fund prospectus; Series prospectus and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.
Appears in 3 contracts
Samples: Shareholder Services Agreement (American Funds College Target Date Series), Shareholder Services Agreement (American Funds College Target Date Series), Shareholder Services Agreement (American Funds College Target Date Series)
Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; (vi) to monitor compliance with the Fund prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.
Appears in 1 contract
Samples: Shareholder Services Agreement (American Funds Developing World Growth & Income Fund)