Maintenance of Services. A. Reseller will adopt and adhere to the standards contained in the applicable BellSouth Work Center Interface Agreement regarding maintenance and installation of service.
B. Services resold under the Company’s Tariffs and facilities and equipment provided by the Company shall be maintained by the Company.
C. Reseller or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by the Company, other than by connection or disconnection to any interface means used, except with the written consent of the Company.
D. Reseller accepts responsibility to notify the Company of situations that arise that may result in a service problem.
E. Reseller will be the Company's single point of contact for all repair calls on behalf of Reseller’s end users. The parties agree to provide one another with toll-free contact numbers for such purposes.
F. Reseller will contact the appropriate repair centers in accordance with procedures established by the Company.
G. For all repair requests, Reseller accepts responsibility for adhering to the Company's prescreening guidelines prior to referring the trouble to the Company.
H. The Company will xxxx Reseller for handling troubles that are found not to be in the Company's network pursuant to its standard time and material charges. The standard time and material charges will be no more than what BellSouth charges to its retail customers for the same services.
I. The Company reserves the right to contact Reseller’s customers, if deemed necessary, for maintenance purposes.
Maintenance of Services. 5.1 BSE will adopt and adhere to the standards contained in the applicable BellSouth Operational Understanding regarding maintenance of service. The BellSouth Operational Understanding can be accessed via the internet @ xxxx://xxx.xxxxxxxxxxxxxxx.xxxxxxxxx.xxx.
5.2 Services resold pursuant to this Attachment and BellSouth’s General Subscriber Service Tariff and Private Line Service Tariff and facilities and equipment provided by BellSouth shall be maintained by BellSouth.
5.3 BSE or its End Users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by BellSouth except with the written consent of BellSouth.
5.4 BSE accepts responsibility to notify BellSouth of situations that arise that may result in a service problem.
5.5 BSE will contact the appropriate repair centers in accordance with procedures established by BellSouth.
5.6 For all repair requests, BSE shall adhere to BellSouth's prescreening guidelines prior to referring the trouble to BellSouth.
5.7 BellSouth will xxxx BSE for handling troubles that are found not to be in BellSouth's network pursuant to its standard time and material charges. The standard time and material charges will be no more than what BellSouth charges to its retail customers for the same services.
5.8 BellSouth reserves the right to contact BSE’s End Users, if deemed necessary, for maintenance purposes.
Maintenance of Services. 5.1 Services resold pursuant to this Attachment and BellSouth’s General Subscriber Service Tariff and Private Line Service Tariff and facilities and equipment provided by BellSouth shall be maintained by BellSouth.
5.2 CCI or its End Users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by BellSouth except with the written consent of BellSouth.
5.3 CCI accepts responsibility to notify BellSouth of situations that arise that may result in a service problem.
5.4 CCI will contact the appropriate repair centers in accordance with procedures established by BellSouth.
5.5 For all repair requests, CCI shall adhere to BellSouth's prescreening guidelines prior to referring the trouble to BellSouth.
5.6 BellSouth will bill CCI for handling troubles that are found not to be in BellSouth's network pursuant to its standard time and material charges. The standard time and material charges will be no more than what BellSouth charges to its retail customers for the same services.
5.7 BellSouth reserves the right to contact CCI’s End Users, if deemed necessary, for maintenance purposes.
Maintenance of Services. 5.1 Services resold pursuant to this Attachment and BellSouth’s General Subscriber Service Tariff and Private Line Service Tariff and facilities and equipment provided by BellSouth shall be maintained by BellSouth.
5.2 Comcast Phone or its End Users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by BellSouth except with the written consent of BellSouth.
5.3 Comcast Phone accepts responsibility to notify BellSouth of situations that arise that may result in a service problem.
5.4 Comcast Phone will contact the appropriate repair centers in accordance with procedures established by BellSouth.
5.5 For all repair requests, Comcast Phone shall adhere to BellSouth's prescreening guidelines prior to referring the trouble to BellSouth.
5.6 BellSouth will bill Comcast Phone for handling troubles that are found not to be in BellSouth's network pursuant to its standard time and material charges. The standard time and material charges will be no more than what BellSouth charges to its retail customers for the same services.
5.7 BellSouth reserves the right to contact Comcast Phone’s End Users, if deemed necessary, for maintenance purposes.
Maintenance of Services. 5.1 <<customer_name>> will adopt and adhere to the standards contained in the applicable BellSouth Operational Understanding regarding maintenance of service. The BellSouth Operational Understanding can be accessed via the internet @ xxxx://xxx.xxxxxxxxxxxxxxx.xxxxxxxxx.xxx.
5.2 Services resold pursuant to this Attachment and BellSouth’s General Subscriber Service Tariff and Private Line Service Tariff and facilities and equipment provided by BellSouth shall be maintained by BellSouth.
5.3 <<customer_name>> or its End Users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by BellSouth except with the written consent of BellSouth.
5.4 <<customer_name>> accepts responsibility to notify BellSouth of situations that arise that may result in a service problem.
5.5 <<customer_name>> will contact the appropriate repair centers in accordance with procedures established by BellSouth.
5.6 For all repair requests, <<customer_name>> shall adhere to BellSouth's prescreening guidelines prior to referring the trouble to BellSouth.
5.7 BellSouth will xxxx <<customer_name>> for handling troubles that are found not to be in BellSouth's network pursuant to its standard time and material charges. The standard time and material charges will be no more than what BellSouth charges to its retail customers for the same services.
5.8 BellSouth reserves the right to contact <<customer_name>>’s End Users, if deemed necessary, for maintenance purposes.
Maintenance of Services. 5.1 Services resold pursuant to this Attachment and BellSouth’s General Subscriber Service Tariff and Private Line Service Tariff and facilities and equipment provided by BellSouth shall be maintained by BellSouth.
Maintenance of Services. 5.1 Services resold pursuant to this Attachment and BellSouth’s General Subscriber Service Tariff and Private Line Service Tariff and facilities and equipment provided by BellSouth shall be maintained by BellSouth.
5.2 Quality Telephone or its End Users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by BellSouth except with the written consent of BellSouth.
Maintenance of Services. 5.1 Services resold pursuant to this Attachment and BellSouth’s General Subscriber Service Tariff and Private Line Service Tariff and facilities and equipment provided by BellSouth shall be maintained by BellSouth.
5.2 Symtelco or its End Users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by BellSouth except with the written consent of BellSouth.
5.3 Symtelco accepts responsibility to notify BellSouth of situations that arise that may result in a service problem.
5.4 Symtelco will contact the appropriate repair centers in accordance with procedures established by BellSouth.
5.5 For all repair requests, Symtelco shall adhere to BellSouth's prescreening guidelines prior to referring the trouble to BellSouth.
5.6 BellSouth will xxxx Symtelco for handling troubles that are found not to be in BellSouth's network pursuant to its standard time and material charges. The standard time and material charges will be no more than what BellSouth charges to its retail customers for the same services.
5.7 BellSouth reserves the right to contact Symtelco’s End Users, if deemed necessary, for maintenance purposes.
Maintenance of Services.
4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL.
4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality will receive response time and priorities that are at least equal to that of ALLTEL customers.
4.3 Quality or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL.
4.4 Quality shall promptly notify ALLTEL of any situations that arise that may result in a service problem.
4.5 Quality will be ALLTEL’s single point of contact for all repair calls on behalf of Quality’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality customers will be given a recording (or live statement) directing them to call the number designated by Quality. Quality on a reciprocal basis will refer all misdirected repair calls that Quality receives for ALLTEL customers to ALLTEL
4.6 Quality will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality at the same level of service as provided to ALLTEL's customers.
4.7 For all repair requests, Quality shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL.
4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred.
4.9 ALLTEL will xxxx Quality for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services.
4.10 ALLTEL will provide Quality with written escalation procedures for maintenance resolution to be followed if, in Quality’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provide...
Maintenance of Services. 5.1 Services resold pursuant to this Attachment and AT&T’s General Subscriber Service Tariff and Private Line Service Tariff and facilities and equipment provided by AT&T shall be maintained by AT&T.
5.2 TWTC or its End Users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by AT&T except with the written consent of AT&T.
5.3 TWTC accepts responsibility to notify AT&T of situations that arise that may result in a service problem.
5.4 TWTC will contact the appropriate repair centers in accordance with procedures established by AT&T.
5.5 For all repair requests, TWTC shall adhere to AT&T's prescreening guidelines prior to referring the trouble to AT&T.
5.6 AT&T will xxxx TWTC for handling troubles that are found not to be in AT&T's network pursuant to its standard time and material charges. The standard time and material charges will be no more than what AT&T charges to its retail customers for the same services.