Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 to 2021-03-19. The Agreement was discussed and approved by the Customer and the Provider on 2020-03-20. All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer directly pay for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ Number of virtual CPU cores 240 200 80 240 250 Total Memory (GB) 640 400 120 640 500 Number of GPU Cores 0 10 NVIDIA V100 (prior to approval) 6 NVIDIA K20 0 0 Local disk 10TB 200GB 40GB 10TB 1TB Additional block storage 10TB 2TB Additional object storage 10TB 2TB Public IP addresses on demand 1 10 on demand 3 Provider AUP link AUP AUP AUP Payment mode offer Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx VO ID card xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx VO-wide list xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: • Accounting • Service Monitoring (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email in a timely manner i.e. 24 hours before the start of the outage . • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.
Appears in 1 contract
Samples: Service Level Agreement
Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 01/05/2020 to 2021-03-1931/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 2020-03-20. All services provided by EGI are listed underThe Agreement extends the Resource Center OLA1 with the following information: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer the Customer directly pay pays for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: CETA-GRID (Country: Spain) o Cloud Compute ▪ Virtual Machines: 1 xxxxx://xxxxxxxxx.xxx.xx/document/31 ▪ Bare-metal machines (with Ironic): ● Number of virtual CPU cores 240 200 80 240 250 nodes: 6 ● Number and type of GPUs: 2x NVIDIA Q6000, 4x NVIDIA K2GRID ● Total Memory cores: 144 (Xxxxxxx) ● Total memory (GB) 640 400 120 640 500 Number of GPU Cores 0 10 NVIDIA V100 ): 448 ● Max. local disk (prior to approval) 6 NVIDIA K20 0 0 Local disk 10TB 200GB 40GB 10TB 1TB Additional block storage 10TB 2TB Additional object storage 10TB 2TB GB): 900 ▪ Public IP addresses addresses: Available on demand 1 10 on demand 3 Provider AUP link AUP AUP AUP ▪ Payment mode offer offer: Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx ▪ Other technical requirements: ▪ Duration: 01/05/2020 – 31/10/2022 o VO ID card card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx o VO-wide list list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional serviceso GOCDB endpoints urls: • Accounting • Service Monitoring xxxxxxxxxx.xxxx-xxxxxx.xx (EGI operational Virtual Organization onlyxxx.xxxxxxxxx.xxxx) NoteDescription: Please note that the following services are not provided by EGI Foundationxxxxx://xxx.xxx.xx/services/online-storage/ ● Resource Center: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hoursCETA-GRID (Country: twenty-four (24Spain) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply○ Online Storage ■ Guaranteed storage capacity [TB]: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email ■ Opportunistic storage capacity [TB]: ■ Standard interfaces supported: POSIX ■ Storage technology: ■ Payment mode offer: Sponsored ■ Other technical requirements: ■ Duration: 01/05/2020 – 31/10/2022 ○ Allocation type: Opportunistic ○ Provider AUP link: ○ Supported VOs: xxxxx00.xxxx-xxxxxxx.xx ○ VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx ○ GOCDB endpoint urls: N/A As defined in a timely manner i.e. 24 hours before the start of the outage . • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource CentresCenter OLA2.
Appears in 1 contract
Samples: Operational Level Agreement
Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 20/03/2020 to 2021-03-1931/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 2020-03-20. All services provided by EGI are listed underThe Agreement extends the Resource Center OLA1 with the following information: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer the Customer directly pay pays for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: IISAS-FedCloud (Country: Slovakia) o Cloud Compute 1 xxxxx://xxxxxxxxx.xxx.xx/document/31 ▪ Number of virtual CPU cores 240 200 80 240 250 cores: 70 ▪ Total Memory memory (GB) 640 400 120 640 500 Number of GPU Cores 0 10 NVIDIA V100 ): 160 ▪ Disk (prior to approval) 6 NVIDIA K20 0 0 Local disk 10TB 200GB GB): 40GB 10TB 1TB Additional block storage 10TB 2TB Additional object storage 10TB 2TB ▪ Public IP addresses on demand 1 10 on demand 3 Provider AUP link AUP AUP AUP addresses: 50 ▪ Payment mode offer offer: Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx ▪ Other technical requirements: n/a ▪ Duration: 20/03/2020 - 31/10/2022 o VO ID card card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx o VO-wide list list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: • Accounting • Service Monitoring xxxx.xx.xxxxx.xx (EGI operational Virtual Organization onlyxxx.xxxxxxxxx.xxxx), xxxxxxxx0.xx.xxxxx.xx (xxx.xxxxxxxxx.xxxx) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a yearAs defined in Resource Center OLA2. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email As defined in a timely manner i.e. 24 hours before the start of the outage . • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource CentresCenter OLA3.
Appears in 1 contract
Samples: Operational Level Agreement
Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 30/03/2020 to 2021-03-1931/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 2020-03-20. All services provided by EGI are listed underThe Agreement extends the Resource Center OLA1 with the following information: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer the Customer directly pay pays for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: CESGA (Country: Spain) o Cloud Compute ▪ Number of virtual CPU cores cores: 240 200 80 240 250 1 xxxxx://xxxxxxxxx.xxx.xx/document/31 ▪ Total Memory (GB) ): 640 400 120 640 500 Number of GPU Cores 0 10 NVIDIA V100 (prior to approval) 6 NVIDIA K20 0 0 ▪ Local disk (GB): 10TB 200GB 40GB 10TB 1TB Additional block storage 10TB 2TB Additional object storage 10TB 2TB ▪ Public IP addresses addresses: available on demand 1 10 on demand 3 ▪ Payment mode offer: Sponsored ▪ Other technical requirements: n/a ▪ Duration: 20/03/2020 - 31/10/2022 o Provider AUP link AUP AUP AUP Payment mode offer Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx link: xxxxx://xxx.xxxxx.xx/en/community/service-request/ o VO ID card card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx o VO-wide list list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional serviceso GOCDB endpoints urls: • Accounting • Service Monitoring (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a yearxxxxxxxx-xxxxxxxxxx.xxx.xxxxx.xx As defined in Resource Center OLA2. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email As defined in a timely manner i.e. 24 hours before the start of the outage . • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource CentresCenter OLA3.
Appears in 1 contract
Samples: Operational Level Agreement
Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 20/03/2020 to 2021-03-1931/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 2020-03-20. All services provided by EGI are listed underThe Agreement extends the Resource Center OLA1 with the following information: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer the Customer directly pay pays for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: IISAS-FedCloud (Country: Slovakia) o Cloud Compute 1 xxxxx://xxxxxxxxx.xxx.xx/document/31 ▪ Number of virtual CPU cores 240 200 cores: 80 240 250 ▪ Total Memory memory (GB): 120 ▪ Number (and type) 640 400 120 640 500 Number of GPU Cores 0 10 NVIDIA V100 (prior to approval) 6 GPUs: 6x NVIDIA K20 0 0 Local disk 10TB 200GB ▪ Disk (GB): 40GB 10TB 1TB Additional block storage 10TB 2TB Additional object storage 10TB 2TB ▪ Public IP addresses on demand 1 addresses: 10 on demand 3 Provider AUP link AUP AUP AUP ▪ Payment mode offer offer: Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx ▪ Other technical requirements: n/a ▪ Duration: 20/03/2022 - 31/10/2022 o VO ID card card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx o VO-wide list list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: • Accounting • Service Monitoring xxxx.xx.xxxxx.xx (EGI operational Virtual Organization onlyxxx.xxxxxxxxx.xxxx), xxxxxxxx0.xx.xxxxx.xx (xxx.xxxxxxxxx.xxxx) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a yearAs defined in Resource Center OLA2. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email As defined in a timely manner i.e. 24 hours before the start of the outage . • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource CentresCenter OLA3.
Appears in 1 contract
Samples: Operational Level Agreement
Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 20/03/2020 to 2021-03-1931/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 2020-03-20. All services provided by EGI are listed underThe Agreement extends the Resource Center OLA1 with the following information: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer the Customer directly pay pays for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: IISAS-GPUCloud (Country: Slovakia) o Cloud Compute 1 xxxxx://xxxxxxxxx.xxx.xx/document/31 ▪ Number of virtual CPU cores 240 200 80 240 250 cores: 20 ▪ Total Memory memory (GB): 60 ▪ Number (and type) 640 400 120 640 500 Number of GPU Cores 0 10 NVIDIA V100 (prior to approval) 6 GPUs: 6x NVIDIA K20 0 0 Local disk 10TB 200GB ▪ Disk (GB): 40GB 10TB 1TB Additional block storage 10TB 2TB Additional object storage 10TB 2TB ▪ Public IP addresses on demand 1 addresses: 10 on demand 3 Provider AUP link AUP AUP AUP ▪ Payment mode offer offer: Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx ▪ Other technical requirements: n/a ▪ Duration: 20/03/2020 - 31/10/2022 o VO ID card card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx o VO-wide list list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: • Accounting • Service Monitoring xxxx.xx.xxxxx.xx (EGI operational Virtual Organization onlyxxx.xxxxxxxxx.xxxx), xxxxxxxx0.xx.xxxxx.xx (xxx.xxxxxxxxx.xxxx) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a yearAs defined in Resource Center OLA2. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email As defined in a timely manner i.e. 24 hours before the start of the outage . • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource CentresCenter OLA3.
Appears in 1 contract
Samples: Operational Level Agreement
Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 01/05/2020 to 2021-03-1931/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 2020-03-20. All services provided by EGI are listed underThe Agreement extends the Resource Center OLA1 with the following information: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer the Customer directly pay pays for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: CETA-GRID (Country: Spain) o Cloud Compute ▪ Virtual Machines: 1 xxxxx://xxxxxxxxx.xxx.xx/document/31 ▪ Bare-metal machines (with Ironic): ● Number of virtual CPU cores 240 200 80 240 250 nodes: 6 ● Number and type of GPUs: 2x NVIDIA Q6000, 4x NVIDIA K2GRID ● Total Memory cores: 144 (Xxxxxxx) ● Total memory (GB) 640 400 120 640 500 Number of GPU Cores 0 10 NVIDIA V100 ): 448 ● Max. local disk (prior to approval) 6 NVIDIA K20 0 0 Local disk 10TB 200GB 40GB 10TB 1TB Additional block storage 10TB 2TB Additional object storage 10TB 2TB GB): 900 ▪ Public IP addresses on demand 1 10 on demand 3 Provider AUP link AUP AUP AUP addresses: 50 ▪ Payment mode offer offer: Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx ▪ Other technical requirements: ▪ Duration: 01/05/2020 – 31/10/2022 o VO ID card card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx o VO-wide list list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional serviceso GOCDB endpoints urls: • Accounting • Service Monitoring xxxxxxxxxx.xxxx-xxxxxx.xx (EGI operational Virtual Organization onlyxxx.xxxxxxxxx.xxxx) NoteDescription: Please note that the following services are not provided by EGI Foundationxxxxx://xxx.xxx.xx/services/online-storage/ ● Resource Center: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hoursCETA-GRID (Country: twenty-four (24Spain) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply○ Online Storage ■ Guaranteed storage capacity [TB]: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email ■ Opportunistic storage capacity [TB]: ■ Standard interfaces supported: POSIX ■ Storage technology: ■ Payment mode offer: Sponsored ■ Other technical requirements: ■ Duration: 01/05/2020 – 31/10/2022 ○ Allocation type: Opportunistic ○ Provider AUP link: ○ Supported VOs: xxxxx00.xxxx-xxxxxxx.xx ○ VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx ○ GOCDB endpoint urls: N/A As defined in a timely manner i.e. 24 hours before the start of the outage . • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource CentresCenter OLA2.
Appears in 1 contract
Samples: Operational Level Agreement
Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 30/03/2020 to 2021-03-1931/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 2020-03-20. All services provided by EGI are listed underThe Agreement extends the Resource Center OLA1 with the following information: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer the Customer directly pay pays for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: CESGA (Country: Spain) o Cloud Compute ▪ Number of virtual CPU cores 240 200 80 240 250 cores: 40 1 xxxxx://xxxxxxxxx.xxx.xx/document/31 ▪ Total Memory (GB) 640 400 120 640 500 Number of GPU Cores 0 10 NVIDIA V100 (prior to approval) 6 NVIDIA K20 0 0 ): 50 ▪ Local disk 10TB 200GB 40GB 10TB 1TB Additional block storage 10TB 2TB Additional object storage 10TB 2TB (GB): ▪ Public IP addresses on demand addresses: 1 10 on demand 3 ▪ Payment mode offer: Sponsored ▪ Other technical requirements: N/A ▪ Duration: 20/03/2020 - 31/10/2022 o Provider AUP link AUP AUP AUP Payment mode offer Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx link: xxxxx://xxx.xxxxx.xx/en/community/service-request/ o VO ID card card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx o VO-wide list list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional serviceso GOCDB endpoints urls: • Accounting • Service Monitoring xxxxxxxx-xxxxxxxxxx.xxx.xxxxx.xx Description: xxxxx://xxx.xxx.xx/services/online-storage/ ● Resource Center: CESGA (EGI operational Virtual Organization onlyCountry: Spain) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions applyo Online Storage ▪ Guaranteed storage capacity [TB]: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email ▪ Opportunistic storage capacity [TB]: ▪ Standard interfaces supported2: POSIX ▪ Storage technology3: ▪ Other technical requirements: ▪ Duration: 20/03/2020 - 31/10/2022 ▪ Payment mode offer: Sponsored o Provider AUP link: xxxxx://xxx.xxxxx.xx/en/community/service-request/ o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx As defined in a timely manner i.e. 24 hours before the start of the outage . • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource CentresCenter OLA4.
Appears in 1 contract
Samples: Operational Level Agreement
Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 to 2021-03-19. The Agreement was discussed and approved by the Customer and the Provider on 2020-03-20. All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer customers directly pay for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ Number of virtual CPU cores 240 128 200 80 240 250 Total Memory (GB) 640 1024 400 120 640 500 Number of GPU Cores 0 144 (Xxxxxxx) 10 NVIDIA V100 (prior to approval) 6 NVIDIA K20 0 0 2x NVIDIA Q6000, 4x NVIDIA K2GRID approval) Local disk 10TB 16TB 200GB 40GB 10TB 1TB Additional block storage 1 10TB 2TB Additional object storage 10TB 2TB Public IP addresses on demand on demand 1 10 on demand 3 Provider AUP link AUP AUP AUP AUP Payment mode offer Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx VO ID card xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx VO-wide list xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: • Accounting • Service Monitoring (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email in a timely manner i.e. 24 hours before the start of the outage . • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.
Appears in 1 contract
Samples: Service Level Agreement
Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 20/03/2020 to 2021-03-1931/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 2020-03-20. All services provided by EGI are listed underThe Agreement extends the Resource Center OLA1 with the following information: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer the Customer directly pay pays for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: IISAS-FedCloud (Country: Slovakia) o Cloud Compute 1 xxxxx://xxxxxxxxx.xxx.xx/document/31 ▪ Number of virtual CPU cores 240 200 80 240 250 cores: 50 ▪ Total Memory memory (GB) 640 400 120 640 500 Number of GPU Cores 0 10 NVIDIA V100 ): 100 ▪ Disk (prior to approval) 6 NVIDIA K20 0 0 Local disk 10TB 200GB GB): 40GB 10TB 1TB Additional block storage 10TB 2TB Additional object storage 10TB 2TB ▪ Public IP addresses on demand 1 addresses: 10 on demand 3 Provider AUP link AUP AUP AUP ▪ Payment mode offer offer: Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx ▪ Other technical requirements: n/a ▪ Duration: 20/03/2020 - 31/10/2022 o VO ID card card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx o VO-wide list list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: • Accounting • Service Monitoring xxxx.xx.xxxxx.xx (EGI operational Virtual Organization onlyxxx.xxxxxxxxx.xxxx), xxxxxxxx0.xx.xxxxx.xx (xxx.xxxxxxxxx.xxxx) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a yearAs defined in Resource Center OLA2. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email As defined in a timely manner i.e. 24 hours before the start of the outage . • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource CentresCenter OLA3.
Appears in 1 contract
Samples: Operational Level Agreement
Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 20/03/2020 to 2021-03-1931/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 2020-03-20. All services provided by EGI are listed underThe Agreement extends the Resource Center OLA1 with the following information: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer Customer directly pay pays for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: IFCA-LCG2 (Country: Spain) o Cloud Compute 1 xxxxx://xxxxxxxxx.xxx.xx/document/31 ▪ Number of virtual CPU cores 240 cores: 200 80 240 250 Xeon Gold 6230 ▪ Total Memory memory (GB): 400GB ▪ Number (and type) 640 400 120 640 500 Number of GPU Cores 0 GPUs: 10 NVIDIA V100 (prior to approval) 6 NVIDIA K20 0 0 Local disk 10TB ▪ Disk (GB): 200GB 40GB 10TB 1TB Additional block storage 10TB 2TB Additional object storage 10TB 2TB ▪ Public IP addresses on demand addresses: 1 10 on demand 3 ▪ Payment mode offer: Sponsored ▪ Other technical requirements: n/a ▪ Duration: 20/03/2020 - 31/10/2022 o Provider AUP link AUP AUP AUP Payment mode offer Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx link: xxxxx://xxxxxxxxxx.xxxx.xx/display/IC/Acceptable+Use+Policy o VO ID card card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx o VO-wide list list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional serviceso GOCDB endpoints urls: • Accounting • Service Monitoring xxx.xxxxx.xxxx.xx (EGI operational Virtual Organization onlyxxx.xxxxxxxxx.xxxx) NoteDescription: Please note that the following services are not provided by EGI Foundationxxxxx://xxx.xxx.xx/services/online-storage/ ● Resource Center: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hoursIFCA-LCG2 (Country: twenty-four (24Spain) hours a dayo Online Storage ▪ Guaranteed block storage capacity [TB]: 10 ▪ Guaranteed object storage capacity [TB]: 10 ▪ Standard interfaces supported2: ▪ Storage technology3: ▪ Other technical requirements: ▪ Duration: 20/03/2020 - 31/10/2022 ▪ Payment mode offer: Sponsored o Provider AUP link: xxxxx://xxxxxxxxxx.xxxx.xx/display/IC/Acceptable+Use+Policy o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx 2 CDMI, seven (7) days a weekPOSIX, three hundred sixty-five (365) days a yearSWIFT, etc. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email 3 DPM, dCache, STORM, etc. As defined in a timely manner i.e. 24 hours before the start of the outage Resource Center OLA4. • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 As defined in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource CentresCenter OLA5.
Appears in 1 contract
Samples: Operational Level Agreement
Coronavirus. The Customer is a consortium represented by the EOSC-Synergy consortium. This Agreement is valid from 2020-03-20 20/03/2020 to 2021-03-1931/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 2020-03-20. All services provided by EGI are listed underThe Agreement extends the Resource Center OLA1 with the following information: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer Customer directly pay pays for the service used. The Services are defined by the following properties: Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: IFCA-LCG2 (Country: Spain) o Cloud Compute 1 xxxxx://xxxxxxxxx.xxx.xx/document/31 ▪ Number of virtual CPU cores 240 200 80 240 250 cores: 20 Xeon Gold 6230 ▪ Total Memory memory (GB): 50GB ▪ Number (and type) 640 400 120 640 500 Number of GPU Cores 0 GPUs: 10 NVIDIA V100 (prior to approval) 6 NVIDIA K20 0 0 Local disk 10TB ▪ Disk (GB): 200GB 40GB 10TB 1TB Additional block storage 10TB 2TB Additional object storage 10TB 2TB ▪ Public IP addresses on demand addresses: 1 10 on demand 3 ▪ Payment mode offer: Sponsored ▪ Other technical requirements: n/a ▪ Duration: 20/03/2020 - 31/10/2022 o Provider AUP link AUP AUP AUP Payment mode offer Sponsored Duration 1 year Supported VOs xxxxx00.xxxx-xxxxxxx.xx link: xxxxx://xxxxxxxxxx.xxxx.xx/display/IC/Acceptable+Use+Policy o VO ID card card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx o VO-wide list list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional serviceso GOCDB endpoints urls: • Accounting • Service Monitoring xxx.xxxxx.xxxx.xx (EGI operational Virtual Organization onlyxxx.xxxxxxxxx.xxxx) NoteDescription: Please note that the following services are not provided by EGI Foundationxxxxx://xxx.xxx.xx/services/online-storage/ ● Resource Center: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hoursIFCA-LCG2 (Country: twenty-four (24Spain) hours a dayo Online Storage ▪ Guaranteed block storage capacity [TB]: 10 ▪ Guaranteed object storage capacity [TB]: 10 ▪ Standard interfaces supported2: ▪ Storage technology3: ▪ Other technical requirements: ▪ Duration: 20/03/2020 - 31/10/2022 ▪ Payment mode offer: Sponsored o Provider AUP link: xxxxx://xxxxxxxxxx.xxxx.xx/display/IC/Acceptable+Use+Policy o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx 2 CDMI, seven (7) days a weekPOSIX, three hundred sixty-five (365) days a yearSWIFT, etc. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes” ) will be notified via email 3 DPM, dCache, STORM, etc. As defined in a timely manner i.e. 24 hours before the start of the outage Resource Center OLA4. • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk . Access requires a valid X.509 or the login via an EGI SSO 6 account . Support is available between: • Monday to Friday. • From 9:00 to 17:00 As defined in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource CentresCenter OLA5.
Appears in 1 contract
Samples: Operational Level Agreement