Common use of Corrective Maintenance Clause in Contracts

Corrective Maintenance. Upon receipt of notification from the Customer or End User (as applicable) that the Equipment has failed or is malfunctioning (an “Incident”) the Company shall during the SLA period for the item of Equipment (i) rectify a breakdown or failure of any hardware component(s) of the Equipment causing stoppage of its functions and requiring repair to or replacement before the Equipment can resume working; and/or (ii) repair or replace any hardware component(s) of the Equipment not causing stoppage of its functions but which are identified as a result of a diagnostic check as requiring the Equipment be taken out of use for repair or replacement. Such corrective maintenance shall include supply of loan or replacement items of Equipment.

Corrective Maintenance. Upon receipt of notification from the Customer or End User (as applicable) that the Equipment has failed or is malfunctioning (an “Incident”) the Company shall during the SLA period of Cover for the item of Equipment (i) rectify a breakdown or failure of any hardware component(s) of the Equipment causing stoppage of its functions and requiring repair to or replacement before the Equipment can resume working; and/or (ii) repair or replace any hardware component(s) of the Equipment not causing stoppage of its functions but which are identified as a result of a diagnostic check as requiring the Equipment be taken out of use for repair or replacement. Such corrective maintenance shall include supply of loan or replacement items of Equipment.