Corrective On Site Service Sample Clauses

Corrective On Site Service. In case the Parties have separately agreed upon the “Corrective On Site Service” (as indicated in the applicable LSDA), SISW is prepared to assist the Customer handling of problems within the scope of the Simatic IT Maintenance Services on the Customer’s site specified in the applicable LSDA. (a) As Support Requests do not include queries other than those directly related to Simatic IT Software, the Customer shall be responsible for ensuring that personnel with good knowledge of the Customer’s systems are available. (b) SISW staff shall not enter or be deemed to have entered into any employment relationship with the Customer. The Customer shall communicate its requests concerning the Corrective On Site Service to be communicated exclusively to the contact named by SISW, and shall not be entitled to give direct instructions to the other members of SISW staff. (c) The following time schedule shall apply:  The time of the arrival of the SISW Simatic IT Software specialist on the indicated Customer’s site shall be after expiry of the Dispatch Time and the Travel Time.  The Simatic IT Software specialist shall start to travel to Customer’s indicated site as set forth in the applicable LSDA within a Dispatch Time of 24 hours.  The Travel Time is not included in the Dispatch Time. SISW shall use commercially reasonable endeavours to reduce the travel time as much as possible.
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Related to Corrective On Site Service

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