Credit amounts. Unless otherwise specified, all references herein to the amount of a Credit at any time shall be deemed to mean the maximum face amount of such Credit after giving effect to all increases thereof contemplated by such Credit or the Issuer Documents related thereto, whether or not such maximum face amount is in effect at such time.
Credit amounts. 9.1. The following credit amounts shall apply to breaches of service levels for the VirtualPNI service.
9.2. Availability (per calendar month): The provisions of the Master SLA shall apply.
9.3. Performance (per day): Breach of performance level for a time period of up to 4 hours: 3% credit Breach of performance level for a time period of more than 4 hours: 6% credit
9.4. Credit percentages are in relation to the monthly recurring fee payable to DE-CIX for use of the VirtualPNI service.
Credit amounts. 9.1 Breach of access availability service level, per calendar month: A ≥ 99.99% 0 - 4:19 0% 99.99% > A ≥ 99.95% 4:20 - 21:36 3% A < 99.95% > 21:36 6% Credit percentage is in relation to the monthly recurring fee payable to DE-CIX for the respective access.
9.2 Service specific credits may be stated in Special SLAs.
9.3 Breach of DE-CIX customer support service reaction time service level, per reported incident: 3 % of the monthly recurring fee for the DE-CIX services in relation to which the incident was reported.
Credit amounts. Unless otherwise specified herein, the amount of a Credit at any time shall be deemed to be the Dollar Equivalent of the stated amount of such Credit in effect at such time; provided, however, that with respect to any Credit that, by its terms or the terms of any L/C Issuer Document related thereto, provides for one or more automatic increases in the stated amount thereof, the amount of such Credit shall be deemed to be the Dollar Equivalent of the maximum stated amount of such Credit after giving effect to all such increases, whether or not such maximum stated amount is in effect at such time.
Credit amounts. 11.1. The following credit amounts shall apply to breaches of service levels for the DirectCLOUD service.
11.2. Availability (per calendar month): The provisions of the Master SLA shall apply.
11.3. Performance (per day): Breach of performance level for a time period of up to 4 hours: 3% credit Breach of performance level for a time period of more than 4 hours: 6% credit
11.4. Credit percentages are in relation to the monthly recurring fee payable to DE-CIX for use of the DirectCLOUD service.
Credit amounts. 9.1 The following credit amounts shall apply to breaches of service levels for the CUG Service.
9.2 Availability (per calendar month): Breach of availability service level, per calendar month: 99.99% > A ≥ 99% 10 99% > A ≥ 95% 50 A < 95% 80 9.3 Performance (per day): Breach of performance level for a time period of up to 4 hours: 5% credit Breach of performance level for a time period of more than 4 hours: 15% credit
9.4 Credit percentages are in relation to the monthly recurring fee payable to DE-CIX for use of the CUG Service.
Credit amounts. 10.1. The following credit amounts shall apply to breaches of service levels for DE-CIX Cloud ROUTER.
10.2. Availability (per calendar month): Breach of availability service level, per calendar month: 99.99% > A ≥ 99% 10 99% > A ≥ 95% 50 A < 95% 80
10.3. For breach of DE-CIX customer support service reaction time the provisions of the Master SLA shall apply.
Credit amounts. Amounts to be credited if the Quality of Service Standards are not met with respect to a particular Installation Site in any month shall be as follows during the first Agreement Year, according to the connection speed at such Installation Site:
Credit amounts. 10.1 The following credit amounts shall apply to breaches of service levels for the GlobePEER service.
10.2 Availability (per calendar month): The provisions of the Master SLA shall apply.
10.3 Performance (per day): Breach of performance level for a time period of up to 4 hours: 3% credit Breach of performance level for a time period of more than 4 hours: 6% credit
10.4 Credit percentages are in relation to the monthly recurring fee payable to DE-CIX for use of the GlobePEER service.
Credit amounts. If the Monthly Uptime Percentage is less than the Availability Standard in a particular calendar month, then Customer may be eligible for Service Level Credits according to the following: Less than 99.95% to 99.0% 10% Less than 99.0% to 95.0% 25% Less than 95.0% 50%
