Common use of Credit for Interruptions Clause in Contracts

Credit for Interruptions. a. An interruption period begins when the Customer reports a service, facility, or circuit to be interrupted and releases it for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If the Customer reports a service, facility, or circuit to be inoperative but declines to release it for testing and repair, it is considered to be impaired, but not interrupted. b. For calculating credit allowances, every month is considered to have 30 days. A credit allowance is applied on a pro rata basis against the rates specified hereunder and is dependent upon the length of the interruption. Only those facilities on the interrupted portion of the circuit will receive a credit. c. A credit allowance will be given, upon request of the customer to the business office, for interruptions of 30 minutes or more. Credit allowances will be calculated as follows: i. if interruption continues for less than 24 hours: a) 1 30th of the monthly rate if it is the first interruption in the same billing period. b) 2 30ths of the monthly rate if there was a previous interruption of at least 24 hours in the same billing period. ii. if interruption continues for more than 24 hours: a) if caused by storm, fire, flood or other condition out of Company's control, 1/30th of the monthly rate for each 24 hours of interruption. b) for other interruption, 1/30 of the monthly rate for the first 24 hours and 2/30ths of such rate for each additional 24 hours (or fraction thereof); however, if service is interrupted for over 24 hours, more than once in the same billing period, the 2/30ths allowance applies to the first 24 hours of the second and subsequent interruptions Two or more interruptions of 15 minutes or more during any one 24-hour period shall be considered as one interruption. 2.11 ALLOWANCES FOR INTERRUPTIONS IN SERVICE (Cont’d) 2.11.1 Credit for Interruptions (Cont’d) d. Credit to Customer Credits attributable to any billing period for interruptions of service shall not exceed the total charges for that period for the service and facilities furnished by the Company rendered useless or substantially impaired. e. Interruption" Defined For the purpose of applying this provision, the word "interruption" shall mean the inability to complete calls either incoming or outgoing or both due to equipment malfunction or human errors. "Interruption" does not include and no allowance shall be given for service difficulties such as slow dial tone, circuits busy or other network and/or switching capacity shortages. Nor shall the interruption allowance apply where service is interrupted by the negligence or willful act of the subscriber or where the Company, pursuant to the terms of the customer service guide, suspends or terminates service because of nonpayment of bills due to the company, unlawful or improper use of the facilities or service, or any other reason covered by the terms and conditions. No allowance shall be made for interruptions due to electric power failure where, by the provisions of this Customer Service Guide, the subscriber is responsible for providing electric power. Allowance for interruptions of message rate service will not affect the subscriber's local call allowance during a given billing period.

Credit for Interruptions. a. An interruption period begins when the Customer reports a service, facility, or circuit to be interrupted through the opening of a trouble ticket and releases makes it available for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If the Customer reports a service, facility, or facility and circuit to be inoperative but declines to release make it available for testing and repair, it is considered to be impaired, but not interrupted. No service credit will be made for an impaired service, facility or circuit. b. For a) for calculating credit allowances, every month is considered to have 30 days. A credit allowance is applied on a pro rata basis against the rates specified hereunder monthly recurring charges for the affected service and is dependent upon the length of the interruption. Only those facilities services on the interrupted facility will receive credit_ No credit will be given on the usage portion of the circuit will receive a creditservice (if any). c. A b) a credit allowance will be given, upon request of the customer to the business office, given for interruptions of 30 minutes or more, upon written request of the Customer no later than five (5) business days after the occurrence of the outage to InfoHighway's Customer Service Department. Credit allowances will be calculated as follows: i. c) if the interruption of the service continues for less than 24 hours: ai) 1 30th One (1) hour of the monthly rate if it is the first interruption in the same billing periodrecurring charge for each hour, or portion thereof, of service interruption. bii) 2 30ths Two (2) hours of the monthly rate recurring charge for each hour, or portion thereof, of service interruption if there was a previous interruption of at least 24 hours in the same billing periodperiod (Double credit). ii. if d) If the interruption continues for more than 24 hours: a) if caused by storm, fire, flood or other condition out of Company's control, 1/30th 11301h of the monthly rate for each 24 hours of interruption. b) for other interruption, 1/30 of the monthly rate recurring charge for the first 24 hours and 2/30ths of such rate the monthly recurring charge for each additional 24 hours (or fraction thereof); however, however if service is interrupted for over 24 hours, more than once in the same billing period, the 2/30ths allowance applies to the first 24 hours of the second and subsequent interruptions Two or more interruptions of 15 minutes or more during any one 24-hour period shall be considered as one interruption. 2.11 ALLOWANCES FOR INTERRUPTIONS IN SERVICE (Cont’d) 2.11.1 Credit for Interruptions (Cont’d) d. Credit to Customer Credits attributable to any billing period for interruptions of service shall not exceed the total charges for that period for the service and facilities furnished by the Company rendered useless or substantially impairedinterruptions. e. Interruption" Defined For the purpose of applying this provision, the word "interruption" shall mean the inability to complete calls either incoming or outgoing or both due to equipment malfunction or human errors. "Interruption" does not include and no allowance shall be given for service difficulties such as slow dial tone, circuits busy or other network and/or switching capacity shortages. Nor shall the interruption allowance apply where service is interrupted by the negligence or willful act of the subscriber or where the Company, pursuant to the terms of the customer service guide, suspends or terminates service because of nonpayment of bills due to the company, unlawful or improper use of the facilities or service, or any other reason covered by the terms and conditions. No allowance shall be made for interruptions due to electric power failure where, by the provisions of this Customer Service Guide, the subscriber is responsible for providing electric power. Allowance for interruptions of message rate service will not affect the subscriber's local call allowance during a given billing period.

Credit for Interruptions. a. An interruption period begins when the Customer reports a service, facility, or circuit to be interrupted and releases it for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If the Customer reports a service, facility, or circuit to be inoperative but declines to release it for testing and repair, it is considered to be impaired, but not interrupted. b. For calculating credit allowances, every month is considered to have 30 days. A credit allowance is applied on a pro rata basis against the rates specified hereunder and is dependent upon the length of the interruption. Only those facilities on the interrupted portion of the circuit will receive a credit. c. A credit allowance will be given, upon request of the customer to the business office, for interruptions of 30 minutes or more. Credit allowances will be calculated as follows: i. 1. if interruption continues for less than 24 hours: a) a. 1 30th of the monthly rate if it is the first interruption in the same billing period. b) b. 2 30ths of the monthly rate if there was a previous interruption of at least 24 hours in the same billing period. ii2. if interruption continues for more than 24 hours: a) a. if caused by storm, fire, flood or other condition out of Company's control, 1/30th of the monthly rate for each 24 hours of interruption. b) b. for other interruption, 1/30 of the monthly rate for the first 24 hours and 2/30ths of such rate for each additional 24 hours (or fraction thereof); however, if service is interrupted for over 24 hours, more than once in the same billing period, the 2/30ths allowance applies to the first 24 hours of the second and subsequent interruptions Two or more interruptions of 15 minutes or more during any one 24-hour period shall be considered as one interruption. 2.11 ALLOWANCES FOR INTERRUPTIONS IN SERVICE (Cont’d) 2.11.1 Credit for Interruptions (Cont’d) d. Credit to Customer Credits attributable to any billing period for interruptions of service shall not exceed the total charges for that period for the service and facilities furnished by the Company rendered useless or substantially impaired. e. Interruption" Defined For the purpose of applying this provision, the word "interruption" shall mean the inability to complete calls either incoming or outgoing or both due to equipment malfunction or human errors. "Interruption" does not include and no allowance shall be given for service difficulties such as slow dial tone, circuits busy or other network and/or switching capacity shortages. Nor shall the interruption allowance apply where service is interrupted by the negligence or willful act of the subscriber or where the Company, pursuant to the terms of the customer service guide, suspends or terminates service because of nonpayment of bills due to the company, unlawful or improper use of the facilities or service, or any other reason covered by the terms and conditions. No allowance shall be made for interruptions due to electric power failure where, by the provisions of this Customer Service Guide, the subscriber is responsible for providing electric power. Allowance for interruptions of message rate service will not affect the subscriber's local call allowance during a given billing period.

Credit for Interruptions. a. An interruption period begins when the Customer reports a serviceService, facility, facility or circuit to be that has been interrupted by opening a trouble ticket and releases it making such Service, facility or circuit available for testing and repair. A trouble ticket can be opened by email or by telephone. An interruption period ends when the serviceService, facility, facility or circuit is once again operative. If the Customer reports a serviceService, facility, facility or circuit to be inoperative but declines to release make it available for testing and repair, it is the Service, facility or circuit shall be considered to be impaired, but not interruptedinterrupted and Customer shall not be entitled to receive a credit allowance. b. a) For calculating credit allowances, every month is shall be considered to have 30 thirty (30) days. A credit allowance is shall be applied on a pro rata basis against the rates specified hereunder monthly recurring charges for the affected Service and is dependent shall be determined based upon the length of the interruption. Only those Services and facilities on the interrupted portion of the circuit will receive a credit. c. A . No credit allowance will be givengiven on usage sensitive portions of the Service. b) A credit allowance against future charges will be given for interruptions of sixty (60) minutes or more, upon the request of the customer Customer, which must be submitted to xxxx@xxxxxxxxx.xxx no later than thirty (30) business days after the occurrence of the interruption to the business office, for interruptions of 30 minutes or moreNetWolves customer support center. Credit allowances will be calculated as follows: i. if i) If the interruption continues for less than 24 twenty-four (24) hours: a) 1 30th , Customer shall be given a credit allowance for 1/30th of the monthly rate if it is recurring charge for the first interruption in a given billing period. ii) Customer shall be given a credit allowance for the actual time of the interruption, rounded up to the next hour, for any subsequent interruptions in the same billing period. biii) 2 30ths of the monthly rate if there was a previous interruption of at least 24 hours in the same billing period. ii. if interruption continues for more than 24 hours: a) if caused by storm, fire, flood or other condition out of Company's control, 1/30th of the monthly rate for each 24 hours of interruption. b) for other interruption, 1/30 of the monthly rate for the first 24 hours and 2/30ths of such rate for each additional 24 hours (or fraction thereof); however, if service is interrupted for over 24 hours, more than once in the same billing period, the 2/30ths allowance applies to the first 24 hours of the second and subsequent interruptions Two or more interruptions of 15 sixty (60) minutes or more during any one twenty-four (24-) hour period shall be considered as one interruption. 2.11 ALLOWANCES FOR INTERRUPTIONS IN SERVICE (Cont’d) 2.11.1 Credit for Interruptions (Cont’d) d. Credit to Customer Credits attributable to any billing period for interruptions of service shall not exceed the total charges for that period for the service and facilities furnished by the Company rendered useless or substantially impaired. e. Interruption" Defined For the purpose of applying this provision, the word "interruption" shall mean the inability to complete calls either incoming or outgoing or both due to equipment malfunction or human errors. "Interruption" does not include and no result in a credit allowance shall be given for service difficulties such as slow dial tone, circuits busy or other network and/or switching capacity shortages. Nor shall the interruption allowance apply where service is interrupted by the negligence or willful act of the subscriber or where the Company, pursuant to the terms greater of 1/30th of the customer service guide, suspends monthly recurring charge or terminates service because the actual time of nonpayment of bills due to the company, unlawful or improper use of the facilities or service, or any other reason covered by the terms and conditions. No allowance shall be made for interruptions due to electric power failure where, by the provisions of this Customer Service Guide, the subscriber is responsible for providing electric power. Allowance for interruptions of message rate service will not affect the subscriber's local call allowance during a given billing periodinterruption.

Credit for Interruptions. a. An interruption period begins when the Customer reports a service, facility, or circuit to be interrupted through the opening of a trouble ticket and releases makes it available for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If the Customer reports a service, facility, or circuit to be inoperative but declines to release make it available for testing and repair, it is considered to be impaired, but not interrupted. b. a) For calculating credit allowances, every month is considered to have 30 days. A credit allowance is applied on a pro rata basis against the rates specified hereunder monthly recurring charges for the affected service and is dependent upon the length of the interruption. Only those facilities on the interrupted portion of the circuit will receive a credit. No credit will be given on the usage sensitive portion of the service and no credit shall apply for interruptions with respect to the advantage service products. c. b) A credit allowance will be given, upon request of the customer to the business office, given for interruptions of 30 minutes or more, upon written request of the Customer no later than ten (10) business days after the occurrence of the outage to either Customer’s VOXNET Account Manager (if applicable) or to the VOXNET Customer support center in Plymouth Meeting, PA. Credit allowances will be calculated as follows: i. c) if the interruption continues for less than 24 hours: ai) 1 30th of the monthly rate recurring charge if it is the first interruption in the same billing period. bii) 2 30ths of the monthly rate recurring charge if there was a previous interruption of at least 24 hours in the same billing period. ii. if d) If the interruption continues for more than 24 hours: a) if caused by storm, fire, flood or other condition out of Company's control, 1/30th of the monthly rate for each 24 hours of interruption. b) for other interruption, 1/30 of the monthly rate recurring charge for the first 24 hours and 2/30ths of such rate for each additional 24 hours (or fraction thereof); however, if service is interrupted for over 24 hours, more than once in the same billing period, the 2/30ths allowance applies to the first 24 hours of the second and subsequent interruptions interruptions. e) Two or more interruptions of 15 thirty minutes or more during any one 24-hour period shall be considered as one interruption. 2.11 ALLOWANCES FOR INTERRUPTIONS IN SERVICE (Cont’d) 2.11.1 Credit for Interruptions (Cont’d) d. Credit to Customer Credits attributable to any billing period for interruptions of service shall not exceed the total charges for that period for the service and facilities furnished by the Company rendered useless or substantially impaired. e. Interruption" Defined For the purpose of applying this provision, the word "interruption" shall mean the inability to complete calls either incoming or outgoing or both due to equipment malfunction or human errors. "Interruption" does not include and no allowance shall be given for service difficulties such as slow dial tone, circuits busy or other network and/or switching capacity shortages. Nor shall the interruption allowance apply where service is interrupted by the negligence or willful act of the subscriber or where the Company, pursuant to the terms of the customer service guide, suspends or terminates service because of nonpayment of bills due to the company, unlawful or improper use of the facilities or service, or any other reason covered by the terms and conditions. No allowance shall be made for interruptions due to electric power failure where, by the provisions of this Customer Service Guide, the subscriber is responsible for providing electric power. Allowance for interruptions of message rate service will not affect the subscriber's local call allowance during a given billing period.