Credit for Interruptions. An interruption period begins when Customer reports a service, facility, or circuit to be interrupted through the opening of a trouble ticket and makes it available for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If Customer reports a service, facility, or circuit to be inoperative but declines to make it available for testing and repair, it is considered to be impaired, but not interrupted.
Appears in 3 contracts
Samples: Service Level Agreement, Standard Service Level Agreement, Service Level Agreement
Credit for Interruptions. a. An interruption period begins when the Customer reports a service, facility, or circuit to be interrupted through the opening of a trouble ticket and makes releases it available for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If the Customer reports a service, facility, or circuit to be inoperative but declines to make release it available for testing and repair, it is considered to be impaired, but not interrupted.
Appears in 3 contracts
Samples: Service Agreement, Customer Service Agreement, Customer Service Agreement
Credit for Interruptions. An interruption period begins when Customer reports a service, facility, or circuit service to be interrupted through the opening of a trouble ticket and makes it available for testing and repair. An interruption period ends when the service, facility, or circuit service is operativerestored. If Customer reports a service, facility, or circuit service to be inoperative but declines to make it available for testing and repair, it is considered to be impaired, but not interrupted.
Appears in 1 contract
Credit for Interruptions. An interruption period begins when Customer reports a service, facility, or circuit to be interrupted through the opening of a trouble ticket and makes it available for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If Customer reports a service, facility, or facility and circuit to be inoperative but declines to make it available for testing and repair, it is considered to be impaired, but not interrupted. No service credit will be made for an impaired service, facility or circuit.
Appears in 1 contract
Samples: Ix Service Level Agreement
Credit for Interruptions. 116.1.1 A credit allowance will be made when an interruption occurs because of a failure of any component furnished by the CompanyVerizon under these Product- Specific Terms and Conditions. An interruption period begins when the Customer reports a service, facility, facility or circuit to be interrupted through the opening of a trouble ticket and makes releases it available for testing and repair. An interruption period ends when the service, facility, facility or circuit is operative. If the Customer reports a service, facility, facility or circuit to be inoperative but declines to make release it available for testing and repair, it is considered to be impaired, but not interrupted.
Appears in 1 contract
Samples: www.verizon.com
Credit for Interruptions. An interruption period begins when Customer reports a serviceService, facility, facility or circuit to be that has been interrupted through the by opening of a trouble ticket and makes it making such Service, facility or circuit available for testing and repair. A trouble ticket can be opened by email or by telephone. An interruption period ends when the serviceService, facility, facility or circuit is once again operative. If Customer reports a serviceService, facility, facility or circuit to be inoperative but declines to make it available for testing and repair, it is the Service, facility or circuit shall be considered to be impaired, but not interruptedinterrupted and Customer shall not be entitled to receive a credit allowance.
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