ESCALATION PROCEDURES DURING SERVICE Sample Clauses

ESCALATION PROCEDURES DURING SERVICE. MAINTENANCE Bidders must provide escalation procedures to address inadequate maintenance service of the contracted network service. These escalation procedures must include multiple levels of management personnel. Access to additional management personnel must be made available to the Authorized User upon request. In addition, these procedures must X include: • a list of personnel at each level of escalation (titles/positions in place of specific individual names is acceptable);‌‌‌‌‌ X • contact telephone, fax, pager, cellular numbers for the personnel listed above; X • methods by which escalation is initiated and conducted; and X • criteria for escalation at each level X V MANAGED SERVICES – LOT 3
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ESCALATION PROCEDURES DURING SERVICE. MAINTENANCE Bidders must provide escalation procedures to address inadequate maintenance service of the contracted network service. These escalation procedures must include multiple levels of management personnel. Access to additional management personnel must be made available to the Authorized User upon request. In addition, these procedures must include: VII.1 X • a list of personnel at each level of escalation (titles/positions in place of specific individual names is acceptable); VII.1 X • contact telephone, fax, pager, cellular numbers for the personnel listed above; VII.1 X • methods by which escalation is initiated and conducted; and‌‌‌ VII.1 X‌‌‌ • criteria for escalation at each level VII.1 X * MTTR is four hours. Amount of Credit for failure to repair are offered based upon the Monthly Recurring Charge and are a percentage of that amount determined from the chart below. Per Service Outage Percentage of monthly recurring charge 0 hours to 4 hours 0 percent 4 hours to 8 hours 05 percent 8 hours to 12 hours 10 percent 12 hours to 16 hours 20 percent 16 hours to 20 hours 30 percent 20 hours to 24 hours 40 percent Greater than 24 hours 50 percent Because Time Warner Cable initiates trouble shooting at the time customer opens a ticket with our Customer Service Center, Response Time is immediate. Therefore, credits only apply to Mean Time to Repair, and are not applicable to Response Times. Note that maximum credits are limited to monthly recurring cost of service in any given month. MANAGED SERVICES – LOT 3 INTERNET ACCESS SERVICES Service Level Agreement Bidders must provide an SLA for all internet and hosting services with the following as a minimum performance levels. SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement Exceed Requirement Does Not Meet Requirement • On-Net Network % Availability — 100% IX.1.1.3 X
Sample 1
ESCALATION PROCEDURES DURING SERVICE. MAINTENANCE Bidders must provide escalation procedures to address inadequate maintenance service of the contracted network service. These escalation procedures must include multiple levels of management personnel. Access to additional management personnel must be made available to the Authorized User upon request. In addition, these procedures must include: X • a list of personnel at each level of escalation (titles/positions in place of specific individual names is acceptable); X • contact telephone, fax, pager, cellular numbers for the personnel listed above; X • methods by which escalation is initiated and conducted; and X • criteria for escalation at each level Section IX., page 30.‌‌‌ V MANAGED SERVICES – LOT 3 V.1 INTERNET ACCESS SERVICES
Sample 1

Related to ESCALATION PROCEDURES DURING SERVICE

  • ESCALATION PROCEDURES 48.1 The Standard Practices outlines the escalation process which may be invoked at any point in the Service Ordering, Provisioning, and Maintenance processes to facilitate rapid and timely resolution of disputes.

  • Escalation Procedure Tentative Rates for those species and products listed in A4a are subject to quarterly escalation in accordance with the following pro- cedures: The calendar quarter index average for each price index described in A5 is the arithmetic average of the three such monthly price indices preceding January 1, April 1, July 1, and October 1. The difference between calendar quarter index average and Base Index listed in A4a shall be the basis for quarterly escalation. To arrive at Current Contract Rates for timber Scaled during the preceding calendar quarter, Tentative Rates for each species shall be reduced or increased by such difference, except when the calendar quarter index average is:

  • Escalation Process 9.1. There will be times when the pharmacist will need additional advice or will need to escalate the patient to a higher acuity care location (e.g. back to their GP or an Urgent Treatment Centre or A&E).

  • TERMINATION PROCEDURES The Contractor acknowledges that this Agreement may be terminated for Convenience or Default.

  • Termination Procedure Regardless of basis, in the event of suspension or termination (in full or in part), the parties shall cooperate to ensure an orderly and efficient suspension or termination. Accordingly, Contractor shall deliver to Purchasers all goods and/or services that are complete (or with approval from Enterprise Services, substantially complete) and Purchasers shall inspect, accept, and pay for the same in accordance with this Master Contract and the applicable Purchase Order. Unless directed by Enterprise Services to the contrary, Contractor shall not process any orders after notice of suspension or termination inconsistent therewith.

  • Induction Procedures a) The parties to this Agreement acknowledge that it is in the interests of the industry that all new employees and employers on a building project understand their obligations to this Agreement and are introduced to their jobs in a manner which will help them work safely and efficiently.

  • Performance during Dispute Resolution Pending the submission of and/or decision on a Dispute and until the arbitral award is published; the Parties shall continue to perform their respective obligations under this Agreement without prejudice to a final adjustment in accordance with such award.

  • NEGOTIATION PROCEDURES A. It is contemplated that matters not specifically covered by this agreement but of common concern to the parties shall be subject to professional negotiations between them from time to time during the period of this agreement, upon request by either party to the other. The parties undertake to cooperate in arranging meetings within 30 days of receipt of notice, setting forth generally the subject not specifically covered, selecting representatives for such discussions, furnishing necessary information and otherwise constructively considering and resolving any such matters.

  • Notification Procedures To address non-compliance, the receiving Competent Authority would notify the providing Competent Authority pursuant to Article 5 of the IGA. The notification procedures would differ depending upon whether the receiving Competent Authority seeks to address administrative or other minor errors or significant non-compliance.

  • Sick Leave Verification Process a. The new school district shall provide the employee with the necessary verification form at the time the employee receives confirmation of employment in the school district.

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