Service Credit Claim Process. In order to initiate a claim for Service Credit, Customer must contact COGENT’s customer service group within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must provide: (a) the Customer name and contact information; (b) the date and beginning/end time of the claimed outage or failed metric; and (c) a brief description of the characteristics of the claimed outage or failed metric. Customer will be notified via e-mail upon resolution of the request. If rejected, the notification will specify the basis for rejection. If approved, COGENT will issue Service Credit to Customer’s account, appearing on the next invoice issued. Multiple Service Credits will not be given for the same period of time, i.e., failure to meet multiple criteria during a period of time generates only a single Service Credit. The total number of all Service Credits for all failures to meet Guarantees occurring in a given month may not exceed the total Monthly Recurring charge actually paid by Customer for Service during that month. Service Credits will be credited against a Customer’s monthly payment for Monthly Recurring Charges and may not be received in the form of a refund. The Guarantees and Service Credits provided for in this SLA assume compliance by Customer with the terms and conditions of its CSA with COGENT, and the failure of Customer to comply with those terms and conditions may invalidate COGENT’s guarantees provided herein. No credit is available for a Customer (a) that is blocking COGENT from monitoring Customer’s premises router; (b) that does not provide the necessary access to personnel and facilities at the Customer’s premises to enable COGENT to perform comprehensive troubleshooting; or (c) whose account is not in good financial standing with COGENT. COGENT is not liable for failure to fulfill its obligations hereunder if such failure is due to Customer’s use of bandwidth in excess of the maximum amount specified in Customer’s CSA, Customer’s tampering with any equipment, or acts beyond COGENT’s reasonable control, such as Force Majeure. ******************************* Cogent Communications, Inc. xxx.xxxxxxxx.xxx
Service Credit Claim Process. When Customer experiences a Fault to which an SLC relates, Customer must:
Service Credit Claim Process. In order to initiate a claim for Service Credit, Customer must contact NetFortris’s customer service group within seven
Service Credit Claim Process. In order to initiate a claim for Service Credit, Customer must contact the NetFortris customer service group within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must provide: (a) the Customer name and contact information, (b) the date and beginning/end time of the claimed outage or failed metric, and (c) a brief description of the characteristics of the claimed outage or failed metric. Customer will be notified via email upon resolution of the request. If rejected, the notification will specify the basis for rejection. If approved, NetFortris will issue Service Credit to Customer’s account, appearing on the next invoice issued. Multiple Service credits will not be given for the same period of time, i.e. failure to meet multiple criteria during a period of time generates only a single Service Credit. Service Credits will be credited against a Customer’s monthly payment for Monthly Recurring Charges and may not be received in the form of a refund.
Service Credit Claim Process. To receive a Service Credit hereunder, you must notify our Infrastructure Operations Centre within seventy-two (72) hours of the first occurrence of the incident affecting EPIX Services. A Service Level violation will be measured from the time that you notify us of such violation until such time as the Service Level in question is restored to the parameters set forth herein but will not include any testing period required to be performed by you. For the avoidance of doubt, our internal records shall serve as the final source of reference when any discrepancies arise between your and our records in respect of a Service Level violation. Any Service Credit confirmed due by us shall be reflected in your first full invoice following the month in which we verified the reported incident.
Service Credit Claim Process. 8.1To initiate a claim for Service Credit with respect to the network unavailability, internet Latency or Packet Loss guarantees, Customer shall submit a completed Service Credit Request Form within seven (7) business days after the end of the quarter during which the event occurred which gives rise to the claim for Service Credit.
Service Credit Claim Process. The granting of Service Outage Credits is contingent upon:
Service Credit Claim Process. 6.4.1. In order to initiate a claim for a Service Credit, the Customer must contact MetroFibre’s Finance Department (xxxxxxx@xxxxxxxxxx.xx.xx) within 7 (seven) Business Days after the end of the month for which Service Credit is requested. No claims for Service Credits will be entertained by MetroFibre after this period.
Service Credit Claim Process. All service credit is calculated post completion of one (1) service quarter. To initiate a claim for Service Credit with respect to the Network Availability Guarantees, Customer shall submit a Service Credit Request Form within seven (7) business days after the end of the service quarter during which the outages occurred. Customer to claim service credits within maximum of 90 days post end of a service quarter. The claim for Service Credit must include the following information: Customer Name and contact information TICKET number, circuit ID and billing code. Product or Service type Date and beginning /end time of outage Brief description of the characteristics fault End User location and circuit ID. Balance Payment status
Service Credit Claim Process. 4.1 In order to initiate a claim for Service Credit, Customer must contact METROFIBRE’s customer service group within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must include:
