Credit notes. 8.5.1 Services will be responsible for raising credit notes and they must be properly supported by documentary evidence that validates the reason for reducing or cancelling a previous amount invoiced. 8.5.2 A credit note must be issued to cancel an incorrect invoice, before re-invoicing correctly and must only be applied to or reduce the balance of, the invoice it was raised against. 8.5.3 A credit note must not be used as a method to write off debt, as it is primarily a means of adjusting the value of a debt for valid and agreed reasons. Writing off a debt is subject to a detailed process (see paragraph 13).
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Samples: Income Management Policy, Income Management Policy, Income Management Policy
