Common use of Credit Request and Payment Procedures Clause in Contracts

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a helpdesk ticket at xxxxxxx.xxxxxxxxxxxx.xxx. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: i. the words "Service Level Credit Request" in the subject line; ii. the dates and times of each Unavailability incident that you are claiming; iii. the affected Hosted Services URLs; and iv. your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a helpdesk ticket case at xxxxxxx.xxxxxxxxxxxx.xxxSupport@big- xxxx-xxxxxxxx.xxx . To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: i. 1. the words "Service Level “SLA Credit Request" ” in the subject line; ii2. the dates and times of each Unavailability incident that you are claiming; iii3. the affected Hosted Services URLsEC2 instance IDs or the affected EBS volume IDs; and ivand 4. your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a helpdesk ticket at xxxxxxx.xxxxxxxxxxxx.xxxemailing xxxxxxx@xxx0.xxx. To be eligible, your account must be in good standing with Pax8 the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: i. : • the words "Service Level “SLA Credit Request" ” in the subject line; ii. ; • the dates and times of each Unavailability incident that you are claiming; iii. ; • the affected Hosted Services URLsaccount handle(s); and iv. your request • logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a helpdesk ticket at xxxxxxx.xxxxxxxxxxxx.xxxemailing xxxxxxx@xxxxxxxxxxxxxx.xxx. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: i. the words "Service Level Credit Request" in the subject line; ii. the dates and times of each Unavailability incident that you are claiming; iii. the affected Hosted Services URLs; and iv. your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a helpdesk ticket case at xxxxxxx.xxxxxxxxxxxx.xxxSupport@big- xxxx-xxxxxxxx.xxx . To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: i. 1. the words "Service Level “SLA Credit Request" ” in the subject line; ii2. the dates and times of each Unavailability incident that you are claimingareclaiming; iii3. the affected Hosted Services URLsEC2 instance IDs or the affected EBS volume IDs; and ivand 4. your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a helpdesk ticket at xxxxxxx.xxxxxxxxxxxx.xxxsending an email to xxxxxxx@xxx.xxx. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: i. the words "Service Level SLA Credit Request" in the subject line; ii. the dates and times of each Unavailability incident that you are claiming; iii. the affected Hosted Services URLsEcho service; and and iv. your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.