Common use of Credit Request and Payment Procedures Clause in Contracts

Credit Request and Payment Procedures. In order to receive a Service Credit, a credit request must be received by Entrust via email to the following email address XX.Xxxxxxxxxx@xxxxxxx.xxx within thirty (30) days of the Service Level Default and must include: 1. The words “SLA Credit Request” in the subject line; 2. The dates and times of the Service Level Default; and 3. Customer logs and test reporting showing the Service Level Default; If requested by Entrust, Customer will work with Entrust to verify the accuracy of the logs and test reports provided to Entrust so that Entrust, acting reasonably, may confirm that the Service Level Default occurred. Customer’s failure to provide the credit request and/or the information required above will disqualify Customer from receiving a Service Credit.